Jobs at Subbs

Job Purpose

• The Merchant Onboarding and Integrations intern is responsible for onboarding merchants integrating with Subbs.io.
• He/she will work closely with merchants in ensuring their onboarding and Integration process is seamless and hitch-free.
• He/she will also be required to work with other teams in escalations.

Job Responsibilities

• Review Merchant’s KYC and ensure all documents provided are in line with Standard Operating Procedures and Regulatory Requirements
• Work with the Compliance/Technical support team in activation of Merchant’s accounts.
• Reviewing Logged tickets by the Customer Support team and ensuring complete resolution of such tickets.
• Monitor Support Channels (Whatsapp, Zendesk, E-mails, Freshchat, Skype, Slack) for Onboarding/Integration escalations, and treat such requests in a timely manner
• Liaise with the sales team to properly understand the Merchant’s use case in order to provide the necessary services or API required by the merchant or for Merchant’s Integration.
• Follow up with Merchants (Bi-weekly-Semi) to check in on their service - deliver quality/assurance, Integration and provide assistance/support where necessary.
• Work hand in hand with other teams i.e technical product team to escalate technical issues experienced by merchants and also monitor such requests till resolution.
• Help Merchants know, understand fees & where need be help with custom configurations and charging profiles. Also enabling changes to merchant contracts as advised by the sales team.
• Handling other responsibilities as assigned i.e. Whitelisting IP addresses or Automated settlement request/or/& Approval of change of Settlement Account Requests by Merchants etc.
• Work with the Product Manager/ Product team and other internal stakeholders to make any product changes that would improve customer experience.

Requirements & Qualifications

• Bachelor's Degree
• 2+ years preferably.
• Experience type - Customer support officer or Application support personnel.
• Driven and result oriented
• Ability to Multitask.
• Analytical and data driven
• Empathy and Excellent communication skills
• Outstanding organizational skills.

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Job Role

• We are looking for an experienced, passionate and creative Social Media Manager to join our team.
• As a Social Media Manager you will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts.
• You will be working closely with the Sales team.

Responsibilities

• Very good with graphics designing & illustrators designs for storytelling & posting, using Figma, Canvas & Adobe.
• Moderating and community managing social media channels.
• Creating copy for social media responses.
• Identifying earned media marketing opportunities.
• Help to ideate creative for cutting edge, world class social media campaigns.
• Periodic qualitative reporting on brands’ social media properties.
• Be part of a learning culture that delivers the leanest, fittest, most fearless team of individuals in the world.
• Support a world-class team of passionate, high-achieving experts internally, and client side.
• Strengthen Thinkhouse's reputation as a leading, creative social media agency – born out of youth culture
• Develop and maintain positive working relationships with all business units and clients.

Educational Requirements

• Degree level qualification in Arts & Humanities, Communications, Marketing, Business or any related field.

Competencies:

• A storytelling graphic designer
• A passion for all things social media related.
• Excellent written and verbal communication skills.
• Problem solving skills and the ability to work independently and with minimal guidance.
• A creative flair both written and visual.
• A fearless attitude.
• An insatiable appetite to learn.