Jobs at Cobranet Limited

Job Summary

• A Marketing and Communications job description involvesdeveloping and executing Communication and Marketing strategies to promote a company's brand, products, or services.
• Key responsibilities include creating content for various channels, managing social media, analyzing campaign performance, and collaborating with other teams.
• This role requires strong writing, creative, and analytical skills to ensure consistent messaging and engagement with the target audience.

Key responsibilities

• Strategy development: Create and implement comprehensive marketing and communications plans that align with business goals.
• Content creation: Produce compelling content for a range of platforms, including websites, social media, email, video, and print.
• Campaign management: Plan, execute, and optimize marketing campaigns, including paid search and social media advertising.
• Social media management: Manage and maintain the company's social media accounts and content.
• Performance analysis: Track and analyze key metrics to measure the effectiveness of campaigns and identify areas for improvement.
• Cross-functional collaboration: Work closely with other departments, such as sales, product management, and creative teams.
• Market research: Conduct market research to understand audience preferences and competitor activities.
• Brand consistency: Ensure consistent messaging and brand standards across all communications.

Required skills and qualifications

• Minimum of a Bachelor’s Degree or its equivalent in Marketing, Mass Communication or any related course.
• Minimum of 5 years Cognate Experience as a Marketing and Communication Officer is a MUST. Experience in an ISP is an added advantage.
• Excellent communication skills:Strong written, verbal, and visual communication abilities, with meticulous attention to detail and proofreading skills.
• Creative and strategic thinking:Ability to develop creative content and strategic plans.
• Analytical skills:Experience with data analysis to track performance and optimize campaigns.
• Technical proficiency:Familiarity with social media platforms, content management systems (like WordPress), and analytics tools (like Google Analytics) is often required.
• Project management:Ability to manage multiple projects and deadlines.
• Team player:Ability to collaborate effectively with internal and external stakeholders.

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Job Summary

• We're looking for a driven Sales Representative to drive customer acquisition and grow our ISP business.
• You'll build relationships, collect docs, and drive referral sales.

Key Responsibilities

• Collect and document onboarding requirements (COI, SLA, CSF, etc.)
• Drive referral-based sales and support customer acquisition
• Build relationships with potential and existing customers
• Meet sales targets and expand customer base
• Collaborate with technical teams for smooth onboarding
• Provide feedback on market trends and customer needs

Requirements

• A minimum of B.Sc. Degree in any relevant field.
• A minimum of 3 – 5 years of Cognate Experience in an ISP firm.
• Strong communication and relationship-building skills
• Self-motivated and target-driven
• Familiarity with sales processes and CRM tools.

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Job Brief

• We are looking for a high-performing Snr. Enterprise Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• You will be responsible for maximizing our sales potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Prospecting for new sales and opportunities
• Achieving growth and hitting sales targets by successfully managing available resources
• Designing and implementing a strategic business/sales plan that expands company’s customer base and ensure its strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Manage customer portfolio to maximize relationship building opportunities.

Requirements

• B.Sc /M.Sc Degree in business administration or a related field; certification in sales or marketing will be an asset
• Successful previous experience as a sales representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Proven working experience as a project administrator in the information technology sector
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Excellent verbal and communication skills with proficiency in English Language
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Well-organized and responsible with an aptitude in problem-solving
• A team player with high level of dedication.

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Key Responsibilities & Criteria
Revenue & Target Achievement:

• Drive the team to consistently achieve and exceed monthly, quarterly, and annual sales targets.
• Monitor pipeline performance, conversion rates, and revenue growth.

Team Leadership & Performance Management:

• Supervise, mentor, and coach Sales Executives to improve productivity and professionalism.
• Conduct regular 1-on-1 meetings, performance reviews, and field supervision.
• Enforce accountability and discipline within the team.

Sales Strategy Execution:

• Implement company sales strategies and ensure proper execution at the field level.
• Identify high-value prospects (e.g., high bandwidth clients, estates, corporate accounts) and guide the team accordingly.

Client Relationship & Escalation Management:

• Support the team in closing key deals and managing high-profile clients.
• Handle escalations professionally and protect the company’s brand image.
• Ensure excellent customer experience from prospecting to deployment.

Reporting & Performance Analytics:

• Track daily sales activities, PIF submissions, follow-ups, installations, and revenue reports.
• Analyze data to identify gaps and recommend corrective actions.
• Provide timely and accurate reports to management.

Compliance & Process Adherence:

• Ensure strict adherence to company policies, SLA standards, pricing guidelines, and approval processes.
• Monitor timely submission of documentation and proper follow-through on installations and billing.

Training & Value Proposition Reinforcement:

• Continuously train and reinforce the company’s core value propositions (e.g., dual-link redundancy, proximity to data center, uptime guarantee, cost effectiveness).
• Improve team objection-handling, closing skills, and follow-up discipline.

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Job Description

• We are looking for an experienced and well-organized Service Delivery Coordinator to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Job Requirements

• B.Sc / BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or Degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.