Jobs at Marriott International, Inc.

Responsibilities

• Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. 
• Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. 
• Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. 
• Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. 
• Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. 
• Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. 
• Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. 
• Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. 
• Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. 
• Display basic computer skills including inputting air handler schedules and making temperature changes.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. 
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. 
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. 
• Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
• Speak with others using clear and professional language. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. 
• Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. 
• Perform other reasonable job duties as requested.

Preferred Qualifications

• Education: High School Diploma or G.E.D equivalent.
• Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.
• Experience in hotel engineering or maintenance a plus.
• Supervisory Experience: No supervisory experience. 

Required Qualifications:

• License or Certification: Driver’s License.

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Core Work Activities
Supporting management of Department Operations and Engineering Budgets:

• Assists in effectively planning, scheduling and evaluating preventative maintenance programs.
• Helps establish priorities for total property maintenance needs.
• Supervises the day to day operations of Engineering.
• Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems.
• Maintains and operates equipment at optimum effectiveness, efficiency and safety.
• Supervises distribution of repair work orders.
• Assists in maintaining grounds, meeting rooms, ballrooms, public space, restaurants, property vehicles and recreational facilities as needed.
• Acts as technical liaison for all departments in property.
• Supervises Engineering in the absence of the Director of Engineering.
• Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
• Selects and makes purchases of new equipment, supplies, and furnishings.
• Inspects and evaluates the physical condition of facilities in order to determine the type of work required.
• Manages parts, supplies and equipment inventories effectively by minimizing downtime and maximizing cash flow.
• Performs inspections effectively.
• Assists in evaluating and implementing new technologies, equipment and supplies.
• Assists in establishing and implementing an energy conservation program.

Maintaining Engineering Standards:

• Helps ensure necessary permits and licenses for building and physical plant are obtained and kept current.
• Helps ensure regulatory compliance to facility regulations and safety standards.
• Ensures compliance with all Engineering departmental policies, standards and procedures.
• Ensures all employees have the proper supplies, equipment and uniforms.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities:

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Helps train employees in safety procedures.
• Assists in training other department employees in fire protection, safety and evacuation procedures.
• Provides feedback to employees based on observation of service behaviors.
• Assists in performing operational activities as necessary.

Candidate profile
Education and Experience:

• High School Diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing OR 2-year Degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

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Position Summary

• Follow all company policies and procedures; protect company assets. Address guests’ service needs. 
• Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
• Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. 
• Refer major problems or defective products to vendors/technicians. 
• Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. 
• Inspect, test, and diagnose computer equipment and systems. 
• Maintain inventory of all technology devices. 
• Maintain computer networks, support server system(s), and supporting software. 
• Provide network communications support. 
• Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. 
• Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. 
• Install, configure, and modify workstations. 
• Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. 
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. 
• Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School Diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.