Latest Jobs at Mercy Corps Nigeria

Position Status: Full-time, Regular

Program / Department Summary

• The U.S. Agency for International Development (USAID) has launched one of its most comprehensive peacebuilding programs in Nigeria to date with Mercy Corps, a leading global humanitarian aid and development organization, which has been working with communities in Nigeria since 2012.
• The goal of the Community Initiatives to Promote Peace (CIPP) program, which commences in 2019, is to prevent violent conflict in the most at-risk communities across 6 states and 24 local government areas (LGA) in Nigeria’s Northwest and North Central regions.
• CIPP builds on the accomplishments and deep contextual knowledge gained by USAID and Mercy Corps through their previous peacebuilding programs in Nigeria. Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, protection of the vulnerable population, social cohesion, the inclusion of women, youth, and persons living with disabilities, and local conflict management. The CIPP program is implemented in six North Central & North-Western Nigerian states: Benue, Plateau, Kogi, Kaduna, Kano and Katsina.
• Since 2019 is strategically building on the past four years of the Mercy Corps former peacebuilding programs to:
  • Improve local capacity and skills to manage disputes
  • Strengthen and enable more sustainable Early Warning and Early Response (EWER) mechanisms
  • Increase collaboration among communities with government agencies, CSOs, and local leaders to address root causes of conflict
  • Strengthen women’s capacities to prevent and resolve conflict 5. Improve ability to address violent extremist recruitment tactic

General Position Summary

• The M&E IT Database Officer will work with the MEL Unit as part of a team to operationalize and improve the MEL system, which heavily relies on a well-managed CIPP database.
• The Database Officer is responsible for supporting Mercy Corps staff and local partners to regularly collect/ enter/ verify/analyze/ data and make timely database adjustments to measure the impact of Mercy Corps’ programs.
• S/he will directly work with the Senior M&E Officer & Senior MEL Manager who are the point of contact for all Mercy Corps field staff regarding M&E support needs and operational issues.
• The Officer will also closely coordinate with the Program team, CLA Officer and Communications Officer to help ensure monitoring and evaluation data is accurately incorporated into all reports, learning and information products.

Essential Job Functions

• Understand, maintain and innovate an M&E system database (MIS) that improves Mercy Corps’ ability to inform program implementation, analyze data, and represent impact to USAID, Government, colleague agencies, and communities themselves
• Support the M&E Officer to ensure all relevant program staff can utilize the database to analyze program information and results
• Support the M&E team in the design, adaptation and maintenance of the MIS in conjunction with the Communications Officer to match strategic program or implementation change(s)
• Support the facilitation of training on the use of a database, pivot tables and pivot charts to staff members that require it, or support on exporting to MS Excel for data analysis
• Ensure the database is live and accessible to field offices
• Support the review of data entries in the database regularly to troubleshoot and fix problems with data entry or integrity
• Document system database content, protocols and update manuals for smooth functioning.

Implement the M&E System and Tools:

• Work as part of a team to facilitate and support M&E operations including baseline, annual, and end-line surveys, regular monitoring, data collection and analysis, feedback and reporting according to the MEL work plan
• Support generation of data (tables/graphs/reports) from the database at regular intervals, ensuring reports/information are available for program implementation staff when required. Facilitate data analysis with the program implementation team as requested
• Conduct regular field visits to ensure all elements of the M&E system and database are being utilized effectively by all stakeholders, assessing and identifying breakdowns and areas that require clarifications and improvements
• Ensure field teams always have the most recent version of all M&E tools and documents.

Staff Training and Capacity Building:

• Work closely with MEL Manager to develop and deliver staff/partner training, improving capacities in monitoring and evaluation and database management: data collection, entry, verification and analysis; and other identified needs.
• Follow up on training by mentoring staff/partners to develop identified technical skills one-on-one.

Link M&E Results to Reporting:

• Support the review or edit of data in reports as requested and required
• Support the production of analytical summaries: graphs, charts, and tables as requested to fulfil reporting requirements
• Conduct self both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its peacebuilding mission in Nigeria
• Work closely with the CLA Officer to ensure that all learnings are documented and can be visualized
• Other duties as assigned and agreed upon.

Information Management:

• Works with the M&E team to program all data collection tools on Commcare.
• Work closely with the MEL Manager to manage the Tola Data system.

Finance & Compliance Management:

• Ensure compliance with donor and Mercy Corps regulations related to peace and conflict programming.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility: None

Accountability:

• Reports Directly to: Senior MEL Manager
• Works Directly with: Partner staff, Senior M&E Officer Program Manager, Program Officers, Gender team, CLA Officer, Communications Officer.

Ethics and Integrity:

• All Mercy Corps staff members are expected to behave ethically and demonstrate the highest integrity in their professional and personal life.
• Mercy Corps has zero-tolerance for any form of fraud, corruption, abuse, harassment or exploitation. Any breach of our policies or misconduct will lead to disciplinary action or may lead to termination.

Qualifications / Knowledge and Experience

• BA / BSc or equivalent from a recognized institution, preferably in Statistics, Economics, MS Access, IT/Database Management or Administration.
• Microsoft certification is preferred.
• 1-3 years experience supporting the management or design of M&E MS Access databases, knowledge of Sharepoint, MySQL, and VBA a plus.
• Excellent quantitative skills and power users with Excel; Experience with Access, Commcare and statistical packages including Stata, R or SPSS and GIS tools like QGIS, ArcGIS or Google Earth.
• Demonstrated skills in training, capacity building, and mentoring.
• Good basic math and analytical skills as well as a general knowledge of statistical or monitoring and evaluation principles.
• Former experience in field survey/data collection techniques, data entry, data verification, and analysis beneficial.
• Fluency in spoken and written English & Hausa preferred.
• Computer literacy in MS Access and other MS Office packages including Excel, and PowerPoint is essential.
• Willingness to travel to all CIPP field offices regularly.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.

Success Factors:

• The ideal candidate will have a strong curiosity for understanding and working effectively within the complex cultural, political, security and social environment of Nigeria.
• S/he will be an excellent communicator, multi-tasker, and able to work in ambiguous situations.
• S/he will be a tolerant and flexible individual able to work in difficult and stressful environments and follow procedures.
• The successful candidate will be a design thinker, have strong skills in design monitoring and evaluation of development programs and maintain a sense of humour.
• Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting.
• Team members are expected to conduct themselves professionally and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.
• Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Living Conditions / Environmental Conditions:

• The position is based in Abuja with about 40 – 50% travelling to project locations.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together.
• Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.
• We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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Requisition Number: SENIO002505
Location: Maiduguri, Borno
Position Status: Full-time, Regular
Job Category: Media & Communications

Program / Department Summary

• We are implementing the Addressing Diverse and Acute Primary Threats (ADAPT II) to Human Security and Transitioning Households to Recovery from Vulnerability (THRIVE) in Northeastern Nigeria.
• The goal is to meet the urgent humanitarian needs of displaced, returnee and host households in Borno State which aligns with BHA’s overarching mission statement to “save lives, alleviate human suffering, and reduce the physical, social, and economic impact of rapid and slow-onset disasters”.
• ADAPT II & THRIVE will respond to critical humanitarian needs across Borno state, focusing on the Food Security, Nutrition, Shelter, WASH, MCPA, Protection, ERMS and Agriculture sectors.
• The ADPT II program will cover all of Borno State depending on the humanitarian context while THRIVE will be implemented in Jere LGA. Under ADAPT II, sector by sector focus will be geographically specific where appropriate, with MPCA, Shelter and Settlements, and WASH interventions focus on newly displaced or returnee caseloads across Borno state – with an expected focus on Banki, Monguno, Damasak, Ngala, Bama, Damboa, Dikwa LGAs.

General Position Summary

• The Senior Communication & Learning Officer will support the development of a communication strategy for the ADAPT II & THRIVE program including developing SBC/IEC materials, factsheets, articles, videos and other messaging required for various interventions implemented on the program. Throughout the lifecycle of the program, s/he will be responsible for:
  • Cross-cutting programmatic information management within the framework of the program.
  • Ensuring that information is shared and used for continuous improvement of ongoing interventions.
  • S/he will have responsibility for leading the development of high-quality reports and success stories for dissemination and documentation.

Essential Job Functions
Strategy and Vision:

• Work closely with the Country Office Communication & Learning Team in the development of a communications and visibility plan for the program, and efficient documentation and implementation of relevant activities in adherence to Mercy Corps global standards and USAID BHA donor
• Contribute to country team-building efforts and communications support for deep field
• Work with the Communication & Learning Specialist to develop and organize activities to secure resources for programs and convince stakeholders to provide

Communication and Capacity Building:

• Support ADAPT II & THRIVE visibility, communications & learning initiatives, ensuring that program communications activities meet donor communications and visibility guidelines.
• Travel to field locations to collect images, success stories, and other communications content to highlight programs successes, staff well-being, or any other topic as the need arises.
• Help teams plan and conduct effective dissemination of project materials to different stakeholders.
• Establish a close working relationship with relevant media practitioners in Borno and neighbouring states and maintain a database of key contacts.
• Help identity team members’ capacity-building needs and the implementation of communications capacity-building and learning activities.
• Facilitate sessions in communications capacity-building trainings for program team members and partner staff.
• Support the planning and coordinating of communications trainings, workshops and other events, as the need arises.
• Maintain standards and best practices for all communications and learning processes, updating the program shared drive, including contributions to the online Communications and Learning library under the direction of the Communications and Learning Specialist.
• Develop and share content on Mercy Corps Global internal platforms (Workplace pages, The Hub and The Globe) and frequent updates to the country office communications for dissemination to Mercy Corps Nigeria external communications platforms.
• Actively participate in meetings and processes to promote effective communication practices for the program and in support of the country portfolio.
• Ensure compliance with donor and Mercy Corps regulations, including security procedures and policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring, and evaluation of our field projects.

Supervisory Responsibility:

• N/A

Accountability:

• Reports Directly To: Program Director
• Works Directly With: Programs Staff, Country, Regional & HQ Communications Staff, HR, Operations, Finance (all offices).

Knowledge and Experience

• Postgraduate Degree in Communication, International Development, Gender, or any related field.
• Minimum of 4 years of Communication work experience in international development required; ideal candidate will have both theoretical and practical background in communications.
• Knowledge of program development, implementation, and reporting.
• Experience in facilitation and building team capacity to deliver high-quality results.
• Vast experience in producing films, documentaries, drama skits and other appropriate communications and learning materials.
• Excellent verbal and written communication skills.
• Excellent computer skills, including experience with any communication and visual presentation software.
• Knowledge of Photography, Videography and Infographics is desired.
• Experience interfacing with media, corporations and key stakeholders is highly desired.
• Fluency in written and verbal English is required.
• Fluency in Hausa or Kanuri is desired.

Success Factors:

• The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
• Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

• Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members.
• As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times.
• Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis