Jobs at Moniepoint Inc.

Job Purpose

• The Lead, People Business Partnership acts as a strategic connector between enterprise people strategy and business execution.
• This role partners with senior business leaders to design and implement people initiatives that strengthen performance, engagement, and organizational capability.
• Working closely with COEs and the broader People leadership team, the Lead ensures that workforce plans, leadership effectiveness, and change programs are delivered with consistency, insight, and measurable business impact.

Key Responsibilities

• Partner with business leaders to operationalize people plans, ensuring alignment with organizational goals and talent priorities.
• Manage day-to-day employee lifecycle matters in partnership with People Operations and Employee Relations.
• Coach line managers on performance management, feedback, and team engagement.
• Analyze people metrics (attrition, engagement, performance) to identify local trends and propose solutions.
• Support organizational design, workforce planning, and change initiatives.
• Collaborate with COEs (Talent Management, Total Rewards, Learning, ER) to deliver enterprise programs into business units.
• Act as a culture champion, driving inclusion and accountability through daily interactions.

What Success Looks Like

• You are recognized as a strategic partner on the senior leadership team for your assigned business units, shaping the long-term organizational and talent strategy.
• You have designed and implemented business unit-specific people strategies that demonstrably contribute to achieving core business objectives (e.g., market expansion, product innovation, operational efficiency).
• Your influence extends to shaping company-wide HR policy and program design, providing crucial business context and feedback to Centers of Excellence (COEs).
• You have successfully led the end-to-end deployment of multiple COE-led strategic initiatives across your business units, ensuring high-quality execution, sustained adoption, and demonstrable positive impact on key people metrics.
• You have a high-performing People Business Partner (PBP) team or support staff that you mentor, develop, and delegate effectively to, ensuring consistent, high-quality HR support for the business.
• Your proactive people risk mitigation and strategic workforce planning result in a highly stable, engaged, and optimally structured talent base that is ahead of the curve in meeting future business needs.

Qualifications

• 5–7 years HR experience, including 3+ years in HRBP or advisory role.
• Proven capability managing multiple business units or teams.
• Sound understanding of HR processes and labor regulations.
• Analytical mindset with ability to interpret data trends.
• Preferred Qualifications
• Experience in fintech, banking, or digital environments.
• Exposure to organization-wide HR transformation or scaling initiatives.

About You:

• You’re a strategic operator who balances business acumen with people insight.
• You see patterns in data, behaviors, and structure — and use them to shape decisions that build capability and performance at scale.
• You’re confident in influencing senior leaders, framing complex people issues in business terms, and driving clarity where ambiguity exists.
• You’re a coach and connector — developing PBPs to think critically, partner strategically, and deliver with empathy and precision.
• You collaborate fluidly across COEs, ensuring that enterprise initiatives translate into meaningful impact on the ground.
• You’re known for your sound judgment, calm under pressure, and ability to hold leaders accountable while strengthening trust.
• Above all, you elevate the people function — turning strategy into measurable outcomes that advance both culture and commercial success.

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About the Role

• The Head of Recovery is a strategic leadership role responsible for architecting and executing Moniepoint’s debt recovery framework. 
• As a qualified legal professional, you will ensure minimal credit losses by optimizing the recovery unit’s efficiency through a blend of rigorous legal strategy and operational excellence.
• In this capacity, you will develop and implement comprehensive recovery strategies, design the organizational structure of the recovery unit, and recruit high-caliber talent. 
• Your deep legal expertise in debt litigation and asset recovery will be vital in navigating complex delinquency cases. 
• You will leverage a data-driven approach to evaluate the efficacy of recovery tactics and personnel performance.

What you’ll get to do

• Develop and execute recovery strategies to reduce non-performing loans and bad debt provisions.
• Act as the primary legal strategist for the recovery department, ensuring all actions comply with financial regulations and debt collection laws.
• Manage high-level engagements with external stakeholders, including law enforcement agencies, regulatory bodies, and external counsel, to expedite the resolution of non-performing loans (NPLs).
• Design the recovery organisation and supervise the hiring process for recovery talent
• Optimise the effectiveness of the recovery team by setting clear objectives and key performance indicators (KPIs).
• Continuously provide training to the recovery network in alignment with established recovery strategies and industry best practices.
• Report on recovery performance and provide insights to senior management.
• Collaborate with internal departments such as credit, legal, risk, and finance to align recovery efforts.

Qualifications

• Bachelor’s Degree in Law (LLB)
• Minimum 7 years of experience in debt recovery/litigation in Nigeria
• Strong knowledge of debt recovery laws, banking regulations, and court procedures in Nigeria.
• At least 7 years of experience in credit recovery
• Strong network of legal and law enforcement contacts across the country
• Proven experience in leading a recovery team and managing high-value non-performing loans
• Proven experience in handling recovery in each of the 6 geo-political zones in Nigeria
• Excellent negotiation, problem-solving, and decision-making skills.
• Strong analytical skills and ability to interpret financial data.

Relevant Skills:

• Loan Recovery
• Credit risk management
• Data analytics and statistics 
• Negotiation and Conflict Resolution
• People Management
• Performance Management
• Training and People Development.

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About the Eole

• The Dispute Resolution Officer is responsible for managing, investigating, and resolving transaction disputes across payment products—MPGS, VISA, Account Switch, and Direct Debit, etc.
• This role ensures disputes are handled in line with scheme rules, partner SLAs, and internal SOPs, while minimizing financial and reputational risk to the business.

Key Responsibilities
Dispute Handling & Resolution:

• Receive, log, and manage disputes from merchants, banks, partners, and internal teams.
• Investigate transaction disputes including:
  • Failed but debited
  • Successful but not credited
  • Duplicate charges
  • Unauthorized transactions
  • Chargebacks for both International and domestic switching and processing (Mastercard, VISA)
• Track disputes from initiation to resolution. Scheme & Regulatory Compliance
• Handle International switching / International issuing and acceptance disputes and chargebacks in line with scheme rules and timelines.
• Ensure proper documentation, evidence collation, and submission within defined timeframes.
• Manage representment and pre-arbitration processes where applicable. Root Cause Analysis
• Identify why disputes occur (system issues, partner issues, routing failures, settlement gaps).
• Escalate recurring issues to Product, Engineering, and Ops leadership.

Stakeholder Management:

• Liaise with banks, merchants, processors, and internal teams to resolve disputes.
• Provide clear updates and resolution timelines.
• Support merchant/customer support teams with accurate information.

Reporting & Process Improvement:

• Maintain a dispute tracker with clear statuses and timelines.
• Prepare weekly/monthly dispute reports.
• Identify trends and recommend preventive controls.

Products Covered:

• international switching (Mastercard, Visa, Amex, China Union pay)
• Domestic switching (NIP, NIBSS, UP, etc) 

Preferred Qualifications

• Bachelor’s Degree in Business, Finance, or related field
• 3 - 5 years of experience in payments operations, disputes, or customer operations
• Knowledge of card schemes (VISA, Mastercard ) is a strong plus
• Fintech or banking experience is an advantage

Required Skills & Competencies:

• Strong investigative and problem-solving skills
• Excellent communication and stakeholder management
• Ability to interpret transaction logs and reports
• Strong documentation skills
• Good understanding of transaction life cycles
• Ability to work under strict timelines.

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Job Purpose

• The People Business Partner (PBP) serves as a strategic partner to business leaders, driving the alignment of people strategy with business priorities. 
• This role exists to ensure that every people-related initiative, from performance enablement and workforce planning to leadership effectiveness is executed with precision, empathy, and measurable impact.
• Beyond traditional HR delivery, the PBP acts as a trusted advisor, shaping organizational health and fostering a culture of accountability, engagement, and inclusion. 
• The role bridges the gap between business needs and people solutions, ensuring that talent is positioned as a key enabler of growth and innovation.

Key Responsibilities

• Partner with business leaders to translate organizational goals into actionable people plans that drive capability, performance, and retention.
• Lead workforce planning and organizational design discussions to ensure the right structure, roles, and talent are in place to meet current and future needs.
• Coach and influence leaders on talent strategy, performance management, and employee engagement to strengthen leadership effectiveness and team culture.
• Act as a trusted advisor on employee relations matters, ensuring fair, consistent, and business-aligned resolutions in collaboration with the Employee Relations COE.
• Partner with the Talent Management and Total Rewards teams to implement talent programs, learning initiatives, and reward structures that support performance and growth.
• Analyze people data and insights to identify trends, risks, and opportunities, presenting data-driven recommendations to business leaders.
• Champion change management and communication strategies that support transformation, adoption, and continuous improvement within business units.
• Ensure compliance with internal policies and local labor laws while promoting a positive, high-performance culture.

What Success Looks Like

• You have established yourself as a trusted advisor to senior business leaders, influencing key people and organizational decisions.
• Business units under your support demonstrate improved engagement, retention, and performance outcomes.
• You’ve delivered a measurable improvement in workforce planning accuracy and performance management effectiveness.
• Leaders actively seek your input on strategic and people-related matters, not just HR processes.
• You’ve successfully embedded at least one COE-led initiative (e.g., new policy, performance framework, or ER process) within your business unit with strong adoption and feedback.

Qualifications

• 2–4 years of progressive HR experience, including at least 2 years in a Business Partnership or advisory capacity.
• Demonstrated experience working in fast-paced, matrixed, or multinational environments.
• Strong understanding of core HR functions — performance management, employee relations, organizational design, and workforce planning.
• Proven ability to use HR data and analytics to inform decision-making
• Preferred Qualifications
• Experience supporting technical or commercial business units in a fintech, banking, or tech environment.
• Demonstrated success influencing senior stakeholders and leading complex change initiatives.

About You:

• You’re a strategic thinker who sees the big picture but executes with precision.
• You build trust quickly and communicate with empathy, clarity, and confidence.
• You thrive in ambiguity and can balance multiple stakeholders with ease.
• You’re data-driven — you make decisions grounded in insight, not intuition.
• You’re committed to continuous improvement, always seeking better ways to drive business impact through people.