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LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.
MAIN OBJECTIVE OF THE JOB
- To provide overall direction by ensuring the right processes and practices across the organization.
- The Job holder shall provide excellent client service for NGO Partnerships and Corporate Client Services. She will be in charge of building and retaining the organization’s partnerships to generate funds.
- The Coordinator also will be responsible for designing, planning, executing, monitoring and evaluating programs to support the organization’s strategic objectives.
- This position offers a strong potential opportunity for growth. The candidate should be seeking a long-term commitment to this position
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES/KEY PERFORMANCE AREAS
Partnership Services:
- Develop Budgets and operating plans for programs and writing program funding proposals to various organizations.
- Source for Partners to sponsor and promote the course of the organization
- Organize programs following the Organization’s mission and goals.
- Represent and communicate with accuracy the mission and vision of the organization in writing, newsletters, phone meetings, email messages, and occasional presentations or conferences.
- Research and reach out to new NGOs aligned with Youth and Women Empowerment.
- Administer web content for public consumption
- Provide effective, high-quality client service in response to NGO partners, customer requests, and website user inquiries
- Help manage interns/volunteers in the NGO Services business unit
- Manage smooth running of the organization, working directly with the CEO
Corporate Client Services
- Work with client applications, systems, tools, and processes to provide the highest quality service while adhering closely to client policies
- Promote standards and fundamental principles that protect youths and women’s rights at work and in the society
- Liaise with public and private intermediaries with well-designed implementable and scalable entrepreneurship programs aimed at generating income and employment for women and youth.
- Analyze barriers to employment for Nigerian youth and women not in employment, education or training to inform effective program design and delivery
- Conduct policy research and analysis on the roles of government and businesses in facilitating job creation and skills building for young people and women
- Develop training curriculum and delivery for entrepreneurship boot camps and follow-up business mentorship and support
- Assess grants and process employee nominations through established screening guidelines
- Help make recommendations on client’s CSR (Corporate Social Responsibility) programs and policies
- Establish and maintain a strong working relationship with client contacts
- Support NGOs through the grant application and vetting process
- Leadership & People Development
- Develop an excellent organization that support youths and women through personnel development planning, coaching and mentoring.
- Proactively manage the performance of the project team towards the achievement of the organization’s goals and objectives.
- Take a lead role on any changes required on processes and procedures and be able to drive and motivate the team in meeting set goals and objectives.
Record Keeping and Data Processing
- Ensure hardcover files is opened for the following reports and documentation:
- Financial reports for each client
- Operation report for each client
- Minutes of board and committee meetings for each client
- Revenue monitoring reports for each client
- Analyzed/summarized reports for each client
KEY PERFORMANCE INDICATORS (KPI)
- 100% error-free budget for programs
- Achieve 10 sponsors per quarter
- Achieve 90% target of fund-raising per quarter
- Preparation of necessary SOPS for operations and efficient implementation of projects before commencement.
- 100% company-wide adherence to SOPs and processes
- Undertake at least two Youth and women empowerment programs per quarter.
- Timely preparation and submission of project reports
QUALIFICATION
Education
- Bachelor's Degree in International Relations or related fields.
Experience
- Minimum 4 – 8 years experience in client service, relationship management, or partner
- Must have worked with NGOs
- Experience in research, data analysis, reporting, and documentation, highly preferred
- Experience in international volunteering, grant-making, or Corporate Social Responsibility (CSR), a bonus
Skills
- Excellent communication skills – verbal and written
- Highly organized individual with impeccable attention to detail, a must
- Strong ability to execute and achieve results, motivated by a goal-oriented and results-driven environment
- Passionate about transnational philanthropy and development project
- A highly professional individual who is dedicated to long-term goals and committed to Youth and women empowerment vision
- Demonstrate excitement and inspiration towards work, with a strong work ethic
- Good time management skills, with experience working on multiple projects and deadlines
- Ability to work in a team and work independently
- Ability to adhere to work plans and help manage volunteers
- Ability to work closely with management to understand key business objectives, analyze the marketplace, assess customer needs, and help develop NGO Strategy
go to method of application »
Department: Sales
REPORTING RELATIONSHIP
Reports To: Chief Operating Officer
Directly Supervises: Marketers
CONTACT ARISING FROM THE JOB
Banks/Financial Institutions, Statutory/Regulatory bodies, LEAD ESC Clients ‘Finance Representatives’, Vendors
MAIN OBJECTIVE OF THE JOB
To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing the overall organization’s market share. This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
The job holder will direct, administer, and coordinate all marketing activities following policies, goals, and objectives established by the Management of MFI.
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES/KEY PERFORMANCE AREAS
Development of business solutions
- Brainstorms with the Marketing team to create new business strategies
- Identifies sales and services that would appeal to old and new clients
- Finds and follows new sales leads
- Develops ways to improve the customer experience and build brand loyalty
- Researches the MFI market and industry trends
- Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
- Assesses Microfinance services statistics and prepares detailed reports on findings
- Stays informed on the latest industry techniques and methods
- Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
- Prepares annual budget for the department and tracks expenses relating to the budget.
Generation of New Sales Leads
- Generates sales leads, building sustainable relationships with clients
- Arranges business meetings and one-on-one conversations with prospective clients
- Reports back to the management on sales lead results
- Prepares sales contracts; following company rules and guidelines
· Communicate to the team about innovations, and how they can be used to leverage marketing efforts.
Client Management
- Negotiates loan facilities with clients
- Builds trust and long-term relationships with clients/customers
- Develops ways to improve the customer experience and build brand loyalty
- Responds to customer service issues promptly
- Creates effective customer service procedures, policies, and standards
- Achieves client’s expectations and satisfaction
- Manages clients’ accounts and database
- Handles customers/clients issues and complaints
- Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
- Implements effective customer loyalty programs
- Delivers a comprehensive service to inquiring customers
- Delegates certain customer enquiries to specific teams
Management of Business Development and Marketing Team
- Supervises day-to-day operations in the marketers
- Motivates team members to exceed expected goals
- Hires and trains new customer service executives
- Manages the approved budget of the sales department
Documentation of Sales and Clients Records
- Manages records of sales, revenue, and other important data
- Maintains accurate records and documents all customer service activities and discussions
- Keeps a record of customer interaction and details of actions taken
KEY PERFORMANCE INDICATORS (KPI)
• 100 New Customers Quarterly
• Engaged Qualified Leads in Sales(20 Qualified Leads Quarterly)
• 90% of old customers retained every new quarter
• Net Promoter Score(30% New Clients by Recommendations)
• 20% Cost of Sales Follow Up
• 20% Time Spent on Sales Follow Up
• 95% Accuracy of sales report
• 50% Gross Profit Margin from Sales
• 80% Growth in the Company Revenue
• Average receipt Resolution Time
• Business Knowledge Assessment
• 50% Staff Turnover
Job Requirements
Education
- Bachelor’s degree in Business Administration or related fields
Experience
- A minimum of 5 years proven experience as a Business Dev./Customer Service Manager in the banking industry
- Proficiency in Microsoft Office and customer service software
Knowledge Skills & Competencies
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Goal-oriented, organized team player
- Ability to mentor and lead team and staff
- Eager to expand the company with new sales, clients, and territories
- proven sales results
- Computer literacy
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills
go to method of application »
Department: Sales
REPORTING RELATIONSHIP
Reports To: Business Development Manager
CONTACT ARISING FROM THE JOB: Banks/Financial Institutions, Statutory/Regulatory bodies, MFI Clients ‘Finance Representatives’, Vendors
MAIN OBJECTIVE OF THE JOB:
To create awareness, mobilize patronage, minimize risk and increase the market share of the Microfinance Institute.
PRINCIPAL RESPONSIBILITIES AND ACCOUNTABILITIES/KEY PERFORMANCE AREAS Duties:
- Analyzing loan facilities’ prices, demand and competition in line with market trend
- Devising and presenting strategies and developing ideas for the company.
- Compiling and distributing financial and statistical information to business development manager
- Write daily reports on trends of sales and other marketing analyses.
- Ensure that issues of dissatisfaction in client service delivery are promptly identified and addressed
- Ensure compliance with the company’s policies and procedures in sourcing for clients.
- Perform other duties and responsibilities as may be assigned by business development manager Generation of New Sales Leads
- Generates sales leads, building sustainable relationships with clients
- Arranges business meetings and one-on-one conversations with prospective clients
- Reports back to the management on sales lead results Client Management
- Builds trust and long-term relationships with clients/customers
- Improve the customer experience and build brand loyalty
- Responds to customer service issues promptly
- Achieves client’s expectations and satisfaction
- Address customers/clients issues and complaints
KEY PERFORMANCE INDICATORS (KPI)
- • 90% revenue target must be met.
- 90% of target for new accounts (clients)
- • Clients’ complaints must be addressed within 24 hours.
- • 95% Client satisfaction rate •
- 90% Customer retention and 10% customer attrition
Job Requirements:
- Education: A minimum of OND, BSc and HND, preferably in a business-related discipline
- Experience: A minimum of 1years’ proven experience as a marketer in the banking industry
- Proficiency in Microsoft Office Knowledge Skills & Competencies
- Excellent verbal and written communication skills
- Self-motivated and self-directed
- Goal-oriented, organized team player
- Eager to expand the company with new sales, clients, and territories
- Computer literacy
- Excellent leadership and interpersonal skills
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