Latest Vacancies at Jemi Neil Consulting

Salary: 80k net

Location: Lekki Phase I

We are looking for an experienced Customer Service Executive to provide excellent customer service and to promote this idea throughout the organization for our client in the catering industry. The goal is to increase customer satisfaction, loyalty, and retention and to meet their expectations.

JOB RESPONSIBILITIES

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage large amounts of incoming phone calls
• Generate sales leads
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Resolving product or service queries in a timely manner
• Proactive in identifying and solving problems
• Respond to a high volume of calls and/or emails daily

JOB REQUIREMENTS

• Graduate of Social Sciences, Humanities or other related fields.
• Applicants should have 2 years of cognate working experience. 
• Certification from any of the relevant professional bodies is an advantage.
• Proven working experience with demonstrable skills and success in achieving targets.
• Presentable and smart.
• Excellent communication & interpersonal skills at all levels and demonstrate a high level of initiative.
• Multitasking and organizational skills
• Technological Savvy
• Attentiveness and patience
• Time-management skills
• Ability to find the positive in any situation.
• Detail oriented and able to take ownership of assigned tasks. 
• Accountable and dependable

go to method of application »

Location: Lagos

Salary: 80k

Our client, a cocktail bar is looking to hire a manager whose core duties are to handle day-to-day operations, manage resources, and employees, create schedules, and set business objectives to increase profits and maximize customer satisfaction.

JOB RESPONSIBILITIES

• Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.
• Hiring and training staff to provide excellent service to patrons.
• Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.
• Setting and enforcing quality and safety controls.
• Ensuring licenses are updated and in line with current legislation.
• Working with diverse personalities both on the staff and patrons.
• Planning and taking part in promotional events.

ESSENTIAL REQUIREMENTS

• 1-2years Restaurant or management experience
• Degree in any of the relevant discipline
• Strong understanding of business management and accounting principles.
• Excellent computer, problem-solving, and customer service skills.
• Exceptional communication and interpersonal skills.
• Ability to diffuse tense situations and resolve conflicts.
• Effectively delegate responsibilities and maximize resources.
• Decisiveness.