Latest Vacancies at GIG Logistics

Responsibilities

• Ensure daily processing of net settlement files of banks in line with SLA and industry standards.
• Liaise with counterparties – experience centers, supervisors, area coordinators, settlement partners in relation to daily transactions and settlements.
• Daily reconciliation of all balances and transactions on electronic settlements/payments accounts with correspondent banks to internal general ledgers and Agility platform
• Render daily and periodic reconciliation reports.
• Resolving variances and disputes identified from reconciliation
• Overseeing the use and maintenance of POS devices across all assigned centers
• Ensure that all relevant transactions are posted accurately from both an accounting and partner perspective.
• Ensure that failed settlement transactions are tracked and resolved daily
• Take ownership and respond to transaction issues, queries and other reconciliation and settlements escalations
• Investigate and effectively manage the resolution of disputed transactions in collaboration with relevant stakeholders
• Reimbursement and posting of center floats
• Review of expectations when not available and appropriate escalation
• Review of exceptions (items outstanding post reconciliation; that is a comparison of internal expectations with statements/settlement entries).
• Escalation of exceptions to the relevant stakeholders
• Preparation of monthly bank reconciliations for all banks, resolution and posting of all reconciling items into the accounting software
• Ensure no loss of funds. Detect and escalate any loss of funds to all stakeholders promptly.

Qualifications

• Bachelors’ degree in Accounting, Finance or related discipline
•  Experience in a settlement and reconciliation role in a regulated financial institution will be an added advantage.
• Strong numerical and analytical skills, and ability to work with large volumes of data
• Relevant professional certification will be an added advantage
• Attention to details, and understanding of reconciliation.
• Microsoft Excel skills
• Willingness to learn and take ownership

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Job Description

• Coordinate all onboarding activities for GIGGO Partners, including training, documentation and verification of external partners.
• Monitor partners performance and submission of Partners’ performance report to the Last Mile Manager on a weekly basis.
• Makes recommendation on the suitability, retention or otherwise of Partners, after careful evaluation of performance.
• Resolution of all GIGGO related escalations from relevant stakeholders (Partners, Contact Center etc)
• Responsible for communicating and educating Partners on upgrades and updates on the GIGGO App.
• Resolution of Partners’ queries and ensure first call resolution on the GIGGO dedicated line.
• Escalate technical Partners’ issues for second-level resolution to the appropriate team.
• Reports breach of SLA by Partners and makes recommendation for appropriate sanctions
• Appraise the size of third-party fleet vis-à-vis the needs of the business and makes recommendations to the GIGGO Manager on size of Partners fleet required per time.

Qualifications

• Should have been in the employ of GIG LGOISTICS for one consecutive year in the capacity of not less than an Experience Center Agent.
• Good communication and presentation skills
• Proficient in the use of Microsoft PowerPoint
• Good business decision making skills
• Strong organizational skills

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Job Description

• Ensures prompt reconciliation, remittance, and reporting of all sales (cash and COD) are done in compliance with set standards.
• Collaborates with the Area Coordinator (and other stakeholders) to ensure daily planning of operation schedules to ensure smooth operations, including Van routing.
• Plans, direct, and coordinate Agents and Assistants to ensure that daily activities are carried out in line with organizational standards.
• Supervise, plan and review work plans/shifts to ensure the center is adequately resourced at all times.
• Manage and resolves issues especially with aggrieved customers and communicate challenges to the Area Coordinator.
• Serves as a compliance officer to ensure adherence to standards and policies at the service center (e,g dress policy, professional grooming, Standard operating procedures)
• Updating down-lines with policies and regulations as may be communicated by management.
• Tracks stock of working material inventory at the Experience Center to prevent stock-out.
• Sending of operations and other requests to the Area Coordinator/Regional Manager.
• Implement discipline amongst staff members.
• Updating backlogs of shipments to meet up with scanning standards.
• Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.

Qualifications

• Applicants MUST satisfy the following under-listed selection criteria:
• Must have been in continuous employment with GIG LOGISTICS for not less than one year as an Experience Center Agent, or it's equivalent.

Must have a minimum appraisal score of 90% in Q1, 2022 (January, February & March) appraisal.