GIGGO Partnership Management Officer at God Is Good Motors - GIGM

Job Description

• Coordinate all onboarding activities for GIGGO Partners, including training, documentation and verification of external partners.
• Monitor partners performance and submission of Partners’ performance report to the Last Mile Manager on a weekly basis.
• Makes recommendation on the suitability, retention or otherwise of Partners, after careful evaluation of performance.
• Resolution of all GIGGO related escalations from relevant stakeholders (Partners, Contact Center etc)
• Responsible for communicating and educating Partners on upgrades and updates on the GIGGO App.
• Resolution of Partners’ queries and ensure first call resolution on the GIGGO dedicated line.
• Escalate technical Partners’ issues for second-level resolution to the appropriate team.
• Reports breach of SLA by Partners and makes recommendation for appropriate sanctions
• Appraise the size of third-party fleet vis-à-vis the needs of the business and makes recommendations to the GIGGO Manager on size of Partners fleet required per time.

Qualifications

• Should have been in the employ of GIG LGOISTICS for one consecutive year in the capacity of not less than an Experience Center Agent.
• Good communication and presentation skills
• Proficient in the use of Microsoft PowerPoint
• Good business decision making skills
• Strong organizational skills