Supervisor: Transport Operations at DP World

Job Context

• We are seeking a highly motivated and experienced Supervisor – Transport Operations to oversee the efficient utilization and deployment of transport assets while ensuring exceptional service delivery to clients. 
• The incumbent will act as a key interface between the business and its customers, coordinating fleet operations, supervising fleet controllers, monitoring vehicle performance, and ensuring compliance with safety, operational, and service standards.
• The successful candidate will play a critical role in maximizing fleet utilization, improving operational efficiency, ensuring timely deliveries, and maintaining strong customer relationships across the assigned region.

Key Performance Areas (KPAs)

Fleet Operations Management:

• Coordinate and supervise daily transport operations and fleet deployment activities.
• Ensure delivery of customer products in the right condition and within agreed timelines.
• Manage and oversee the activities of Fleet Controllers.
• Monitor trip performance, truck utilization, transit times, and fleet availability.
• Coordinate vehicle inspections before and after deployment.
• Escalate operational challenges and major incidents to the Transport Operations Manager.

Vehicle Monitoring and Maintenance:

• Coordinate with Workshop Services and maintenance teams to ensure prompt resolution of vehicle faults.
• Monitor preventive and corrective maintenance activities to minimize downtime.
• Follow up on vehicle repairs, breakdown recoveries, and in-transit rescue operations.
• Ensure proper documentation of incidents, accidents, and insurance claims.

Client Relationship Management:

• Serve as a key liaison between the business and customers.
• Provide regular updates on vehicle and shipment status.
• Escalate delivery delays and service-related issues promptly.
• Foster strong customer relationships to support client retention and service excellence.

Operational Administration and Systems Compliance:

• Act as a super user and coordinator for transport management systems such as ERP, i-Manager, and SAP.
• Ensure accurate and timely updating of trips, loads, and operational data.
• Coordinate the collection and management of Proof of Delivery (POD) documentation.
• Maintain accurate operational records and transaction entries.

Revenue and Performance Management:

• Reconcile trip revenues, mileage, PODs, and delivery timelines for billing purposes.
• Review trip profitability and fleet performance metrics.
• Reconcile operational records with client reports to ensure vehicle availability and revenue optimization.
• Support continuous improvement initiatives through performance analysis.

Safety, Health, Environment and Compliance:

• Promote and champion a strong safety culture within the operation.
• Ensure compliance with all company and regulatory safety requirements.
• Monitor and report safety violations through designated systems.
• Facilitate toolbox talks and safety engagements with drivers and operational teams.

Reporting:

• Generate and submit operational reports including:
• Daily Trip Profitability Reports
• Expected Delivery Date (EDD) Reports
• Flash Reports
• Fleet Utilization Reports
• Safety and Incident Reports
• Provide operational insights to support effective decision-making.

Qualifications Required

• HND or Bachelor's Degree in Logistics, Supply Chain Management, Transportation, Business Administration, or a related field.
• Professional Certifications (Advantageous)
• Associate Member of the Association of Inventory and Distribution Professionals (AIDP).
• Supervisory Safety Course Level 3 – Nigerian Institute of Safety Professionals.
• General Safety Course – Nigerian Institute of Safety Professionals.
• Chartered Institute of Logistics and Transport (CILT) certification.

Skills and Experience Required:

• Minimum of 5 years' experience in transport, logistics, fleet management, or a related industry.
• Previous experience managing transport operations within a supply chain environment.
• Experience in third-party logistics (3PL) operations.
• Experience in fleet utilization, rescue and recovery operations, and customer service management.
• Pre-MDS experience will be an added advantage.
• Experience managing Fast Moving Consumer Goods (FMCG) and/or Food & Beverage transport operations is desirable.
• Good understanding of fleet management practices and transport operations.
• Strong analytical skills with proficiency in Microsoft Excel and Google Sheets.
• Experience using ERP systems and transport management platforms such as SAP and i-Manager.
• Good knowledge of the Nigerian road network and transport regulations.
• Strong communication and stakeholder management skills.
• Leadership and people management capability.
• Collaboration and teamwork.
• Sound decision-making ability.
• Strong problem-solving and troubleshooting skills.
• Strategic planning and execution.
• Customer-centric approach.
• High attention to detail and reporting accuracy.
• Ability to work effectively in a fast-paced operational environment.