Latest Vacancies at Alan & Grant

Job Description

• The role will work closely with the Monitoring, Evaluation, & Learning Advisor and the Programme Manager.
• He/she will be in charge of overseeing all internal and external communications for the delivery unit, ensuring its message is accurate, consistent and engaging.
• He/she will also be responsible for planning, development and management of resource mobilisation activities to ensure that any funding gaps are filled.
• The role will require travel across Nigeria and potentially to a few international locations such as Brazil.

Duties and Responsibilities
Strategic Communications:

• Develop and implement a communication strategy for the delivery unit and the achievement of the government agricultural priority programmes including a branding manual for programme materials
• Effectively manage media relationships acting as the first point of contact for interviews and media requests including drafting news releases and press lines and internal or external communication notes and managing clearance processes
• Coordinate as needed with other key communication functions of the Presidency and the Ministries of Agriculture and Communications
• Create graphics to communicate messages that inspire, inform and engage audiences across products including PPTs, fact sheets, case studies, success stories, brochures, profiles, and the preparation of talking points on the government agricultural priority programmes
• Develop social media content for platforms such as Programme website, Twitter and Facebook to provide project updates and engage a network of stakeholders
• Manage the process of developing and delivering contractual deliverables including quarterly and annual reports
• Collaborate with secretariat staff and provide communications support as needed

Partnerships Development / Resource mobilisation:

• Develop and implement a partnerships / resource mobilisation strategy for the secretariat and the government agricultural priority programmes
• Manage the resource mobilisation functions by monitoring and reporting on the Resource Mobilisation Strategy implementation which should include quarterly updates of funds mobilsed, pipeline funding, etc
• Conduct an environmental scan and provide donor intelligence (thematic orientations, modalities of engagement, entry points, forecasts etc.) to the Head of the unit and convert leads to funding
• Ensure good development partner stakeholder management
• Spearhead proposal development ensuring efficient coordination with teams and submission of high-quality grant proposals to support implementation of the two programmes
• Create and maintain a system for identification and response to calls for proposals
• Create and maintain a donor database that is aligned with the programmes of the secretariat

Requirements
Experience, Qualification and Skills:

• At least 8 years’ experience in roles that require strong management skills, political smartness strong relationship management, business acumen, pro-activeness, going the extra mile and strong team work
• Demonstrated engagement with diverse donors and development partners and experience developing competitive proposals and reports that unlock project funding
• Demonstrated creativity and productivity in resource mobilisation
• Excellent interpersonal, negotiation, networking and communication skills
• Excellent leadership, coordination and relationship building skills
• A University degree at a minimum of a Masters’ level
• In-depth knowledge and experience of Nigeria’s political and government system, ideally both at Federal and State levels
• Exceptional oral and written communication and interpersonal skills
• Evidence of maintaining effective professional networks of contacts
• Evidence of designing and delivering communications plans
• Effective inter-personal and leadership skills with an ability to develop and foster relationships across a wide range of diverse and senior stakeholders
• Ability to operate and succeed in a highly political environment;
• Strong analytical and management skills, including sound knowledge of strategic planning and project management tools;
• Self-starter, motivated and proactive with solutions
• A decent understanding of how governments, businesses and international development organisations operate and how to succeed in them
• Good knowledge of Microsoft Office products Word, Excel and PPT and other relevant  software and tools.

Job Description

• The Agriculture Financing and Investment Lead will be assigned to work with the Office of the Vice President to promote and facilitate private investment and financing solutions for the priority value chains under the NLTP and GI by conducting outreach and necessary handholding through to investment close, and post-investment after-care.
• The role will work closely with the Head of the Unit and the rest of the coordination secretariat
• The role will require travel across Nigeria, and potentially to a few international locations.

Duties and Responsibilities
Investment and Financial Advisory:

• Promote and facilitate private investment under the government agriculture priority programmes by conducting outreach and necessary handholding through to investment close, and post-investment after-care. Work closely with other key government agencies on this, such as the Nigeria Investment Promotion Commission
• Use a network of investors (local and international) in agriculture in Nigeria to mobilise of resources for implementation of the government agriculture priority programmes
• With relevant stakeholders to develop a pipeline of investment projects under the NLTP and GI, as per the requirements of the project
• Conduct supporting financial analysis as required on the pipeline of investment projects
• Support the secretariat to help Nigerian pilot states to prepare for the development of investment memorandum for grazing sites
• Advise in discussions with lenders, donors, investors (domestic and foreign) and sovereign financing parties to optimize value for Nigeria
• Develop design principles for the financing mechanism that private investors will engage with for investing in the livestock ecosystem
• Support the rolling out of relevant financial products and guidance to the private sector market

Strategy Support:

• Provide strategic guidance on business practices, value chain profitability, positioning, and management of risk in the livestock ecosystem,
• Provide strategic financial counsel to the Secretariat on the economics of the relevant sub-sectors, alternative financing structures, and negotiations with investors
• Collaborate with Central Bank of Nigeria, NIRSAL, NSIA, Ministry of Finance, the Ministry of Agriculture, financial institutions and other relevant players to enhance investment and financial solutions for investment in livestock and value chains linked to the Green Imperative.
• Support implementation of the NLTP in pilot and scale up markets (state level)
• Advise on engaging private sector and non-private sector investors / partners
• Provide additional guidance and insight as required to deliver on the FGN’s plan

Requirements
Experience, Qualification and Skills:

• University degree from an accredited academic institution in Accounting, Finance or Business Administration
• 8 years of relevant experience in private investment or business development
• Strong understanding of Nigerian agriculture and agribusiness sector
• Strong understanding of Nigerian financial markets, systems and products
• Strong understanding of Nigeria government systems and challenges
• Strong team player with history of working successfully in a team
• A proven history of the ability to work adaptively and pro-actively
• A proven history to take project and work tasks over the line to completion
• Ability to manage shifting priorities with flexibility and accuracy
• Hands on approach to work, with the ability to deliver on deadlines in a fast-paced and fast-changing environment, with minimal or no supervision
• Ability to build and manage effective relationships with other organisations and key stakeholders
• Exceptional oral and written communication and interpersonal skills
• Effective inter-personal and leadership skills with an ability to develop and foster relationships across a wide range of diverse and senior stakeholders
• Ability to operate and succeed in a highly political environment;
• Strong analytical and management skills, including sound knowledge of strategic planning and project management tools;
• Ability to use own initiative and actively look for opportunities to have an impact rather than simply be reactive
• A decent understanding of how governments, businesses and international development organisations operate and how to succeed in them
• Good knowledge of Microsoft Office products Word, Excel and PPT and other relevant  software and tools
• Drive, motivation and ability to consistently achieve results in a fast-paced environment.
• Experience of living and working in developing countries is desirable but not essential.

Job Purpose

• Ensures good customer experience for clients on product suite. Candidate must have high control quotient, Emotional Intelligence, exceptional problem solving, critical and creative thinking abilities.
• Management and prompt resolution of customer complaints
• Answer incoming calls and respond to customers’ emails
• Identify and escalate issues to the Technical Support team
• Provide product and service information to customers
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Contribute to our revenue by efficient upselling of products and services to customers
• Complete call logs and reports
• Other duties as assigned.

Requirements

• Proficient in relevant computer applications - CRM, Microsoft Suites, Task Management tool
• 1-3 years of experience in a similar role
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately.

Job Description

• Responsible for training and on-boarding new customers and managing customer relationships through their entire life cycle.

Responsibilities

• On-board and train new customers
• Collect and record any customer issues that arise and ensure all issues are resolved within the service level agreement (SLA)
• Demonstrate the values of our services to our customers by providing prompt and proactive support
• Provide customer-specific services to help customers optimize the values/benefits of the software
• Monitor user adoption and diagnose problems so as to develop and execute solutions to ensure the platform is meeting customer expectations
• Provide feedback on product enhancements and updates to the Product Management team based on client interactions, feedback and ​recurring issues
• Ensure customers remain satisfied with the product by educating them about functional capabilities and upgrades
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
• Monitor details of contracts to inform clients of pending expiration dates and assist them in processing contract renewals where needed.
• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.

Requirements

• Thorough knowledge of (or eagerness to learn about) our products and their varied capabilities.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Must possess Human Resource Management knowledge
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude.
• A bachelor's degree in any field.
• 2-3 years experience in a similar role.