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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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Job ID: 47
Department: Human Capital Management
Function: Performance Management
Reporting to: Executive Director, Corporate Service
Travel Frequency: Occasionally
Purpose of the Job
- The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.
Expected Key Results
- Monitor performance
- Measure performance against company’s defined competences.
- Reporting
- Software Management
- Knowledge transfer
- Workforce Development
- Productivity Measurement
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit Bachelor's Degree in Human Resources, Social Science, Arts & Humanities and other related field.
- Sound knowledge of employment laws, regulations, and statutes.
- Best practices relating to employee performance management.
- Knowledge of human resources management principles, practices, and procedures.
- Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
- Effectively communicating, both orally and written.
- Knowledge of project management principles, tools, and techniques.
- Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
- Ability to develop and use of work simplification methods and statistical procedures.
- Experience and knowledge in Data Analytics.
Work Experience:
- 4 years’ experience in performance management.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Job ID: 44
Location: Garki, Abuja
Department: Group Infrastructure Unit
Function: Network Implementation & Support
Reporting to: Regional Head, Implementation & Support
Travel Frequency: Occasionally
Purpose of the Job
- To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.
Expected Key Results
- Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
- Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
- Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-to-point, point-to-multipoint and NLOS).
- Establishing and managing end-to-end connectivity for banks and other corporate bodies.
- Installation, configuration and integration of new clients into the network.
- Providing adequate back-end support for field engineers.
Educational Qualifications & Functional Skills
- Minimum of 2.2/Upper Credit Bachelor's Degree in Computer Engineering /Electrical Engineering or Computer Science.
Professional Qualification:
Work Experience:
- Minimum of 1 year experience.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
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Job ID: 46
Department: Customer Experience & Advocacy
Function: Supervise all activities of Retention unit.
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal
Purpose of the Job
- To proactively build relationships with customers.
- This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues and educating on available products and services, supervising all activities of the customer retention unit.
- Identify /execute retention strategies that reduce churn and increase customer loyalty in other to sustain revenue. Gather feedback from customers and provide update to the Leadership.
Expected Key Results:
- Reduce customer churn.
- Increase customer loyalty.
- Customer Retention
- Elicit concrete information from customers via surveys and campaigns.
- Request processing for customers
- Complaint tracking
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit Bachelor's Degree in Social Sciences.
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
- Professional Qualification in Customer Experience Management an added advantage.
Work Experience:
- 3+ years of customer loyalty and retention experience.
- Data analysis experience using Excel with pivot tables and statistical analysis.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision
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Job ID: 45
Department: Customer Experience & Advocacy
Function: Ensure regular rich content development for all online touch points.
Reporting to: Head, Customer Experience & Advocacy
Purpose of the Job
- To research, write, coordinate and design materials that work together cohesively to inform and promote the company and its services.
- To create, improve and maintain contents to achieve business goals, develop and share content to raise brand awareness and monitor web traffic.
Expected Key Results
- Content Development
- Copyright Compliance
- Communication
- Information Dissemination
- Other Duties Assigned
Educational Qualifications & Functional Skills
- Minimum 2.2/Upper Credit Bachelor's Degree in Journalism, Communication or Social Science.
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
- Professional Qualification in Customer experience management an added advantage.
Work Experience:
- Minimum of 2-3 years of varied experience in content development related positions.
- Excellent communication and writing skills
- Good listening skills
- Multitasking abilities
- Ability to work independently
- Fairly good knowledge of HTML, Photoshop, Dreamweaver, Macromedia flash, MS- FrontPage etc. would be of benefit in this profession.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Nimble Learning
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Job ID: 48
Location: Trans Amadi Estate, Port Harcourt
Department: Group Infrastructure Unit
Function: Implementation & Support
Reporting to: Team Lead, Operations & Maintenance (East)
Travel Frequency: Occasionally
Purpose of the Job
- To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.
Expected Key Results
- Corporate/FOS Incident Management
- Preventive Maintenance
- Re-sale Engineering
- Report Management
- Back Office Support
- Project Implementation Management
- Inventory Management
Educational Qualifications & Functional Skills:
- Minimum 2.2/Upper Credit Bachelor's Degree in Computer Engineering, Electrical Electronics or any IT related degree
- Customer centric and stakeholders’ management
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors and members of team.
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Work Experience:
- At least 2 years in telecommunications industry.
Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning.
Method of Application
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