Latest Recruitment at Henkel

Job ID: 21023884

Contract & Job type: Full Time, Regular

Your Role

• Manages customer complaints and delivery satisfying customer service
• Steers the management of orders from creation to invoicing, including customer negotiation
• Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
• Acts as point of contact between customers and internal functions (Marketing, PD, Quality, Management etc.)
• Maintains high level services and improves planning accuracy, incl. new customers implementation
• Identifies and improves department bottle necks
• Systematicaly develops Teams and Talent in the respective Customer Service organisation

Your Skills

• Bachelor's Degree
• Minimum of 7 years' work experience in Supply Chain Management

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Job ID: req24635

Contract & Job type: Full Time, Regular

Job Description

• Brand steering on equity and financial results
• Ensuring that the products, promotions, brand activation that fall under their brand resonate with current and potential customers.
• Working closely with marketing suppliers and advertising agencies to make sure they are respecting the brand purpose and guidelines throughout every communication
• Make required alignment with internal and external stakeholders on product development and marketing initiatives align with budget and time frame
• Execute consumer research and monitor market trends as well as documentation
• Developing strategies and managing marketing campaigns across ATL BTL platforms to ensure that products and promotions meet customers’ expectations and to build equity for brands aligned with financial targets

Requirement

• 3 - 5 years marketing/brand management experience