Customer Service Manager at Henkel November, 2021

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- Customer Service Manager at Henkel
- View Jobs in Manufacturing / Production / FMCG / View Jobs at Henkel
Posted: Nov 2, 2021

Deadline: Not specified
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Creating sustainable value” is our purpose that unites all of us at Henkel. We want to create value - for our customers and consumers, for our teams and our people, for our shareholders as well as for the wider society and communities, in which we operate. Henkel’s employees will always put their passion, pride and enthusiasm into making this ...
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Customer Service Manager
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 7 years
- Location
- Job Field Customer Care, Success and Service
Job ID: 21023884

Contract & Job type: Full Time, Regular

Your Role
- Manages customer complaints and delivery satisfying customer service
- Steers the management of orders from creation to invoicing, including customer negotiation
- Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
- Acts as point of contact between customers and internal functions (Marketing, PD, Quality, Management etc.)
- Maintains high level services and improves planning accuracy, incl. new customers implementation
- Identifies and improves department bottle necks
- Systematicaly develops Teams and Talent in the respective Customer Service organisation
Your Skills
- Bachelor's Degree
- Minimum of 7 years' work experience in Supply Chain Management
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Method of Application

Interested and qualified? Go to Henkel on www.henkel.com to apply

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Customer Service Manager at Henkel

Customer Service Manager

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Customer Service Manager at Henkel

Customer Service Manager

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