Customer Service Manager at Henkel

Job ID: 21023884

Contract & Job type: Full Time, Regular

Your Role

• Manages customer complaints and delivery satisfying customer service
• Steers the management of orders from creation to invoicing, including customer negotiation
• Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
• Acts as point of contact between customers and internal functions (Marketing, PD, Quality, Management etc.)
• Maintains high level services and improves planning accuracy, incl. new customers implementation
• Identifies and improves department bottle necks
• Systematicaly develops Teams and Talent in the respective Customer Service organisation

Your Skills

• Bachelor's Degree
• Minimum of 7 years' work experience in Supply Chain Management