Latest Jobs at Wesley MicroFinance Bank

Job Description

• We are looking for a Marketing and Communications Specialist to manage our online and offline communication with clients and increase brand awareness.
• The Marketing Communications Specialist will strategically plan, coordinate and manage all marketing and communications related activities for Wesley.
• Shall be responsible for the promotion and sustenance of customer satisfactions, loyalty and retention through market research and surveys, the candidate will ensure positive market feedback and brand perception, responding to customers’ queries, comments on social media and networking during marketing events.
• Ultimately, you will act as our brand’s voice to impress our customers and attract new clients.
• If you have experience in identifying and building long-term relationships with target audiences, we’d like to meet you.

Job Competencies and capabilities
Strategic Marketing:

• Manage and own the delivery of our online marketing strategy.
• Work on key marketing initiatives that will drive demand/user growth and brand equity for Wesley in the market.
• Coordinate pre-launch strategy to launch an early access programme and grow the product waitlist.
• Define the marketing mix per segment and provide data & insight to support business development strategy.
• Manage our online presence, create content, build and engage our audience online and help drive business key metrics.
• Development of the annual marketing plan.
• Leverage digital tools to build a reputable image, gain favourable market share, customer trust & loyalty for the brand.
• Ensure that the brand is visible, positive and compliant on all material/support.
• Creating and managing all marketing materials and collateral in line with brand direction.

Advertising & Commercial Communication:

• Manage media planning and media buying.
• Monitor & evaluate the impact of each media campaign, tracking ROI for measuring the effectiveness of marketing campaigns.

Corporate Communication:

• Ensure all stakeholders (external publics) are provided up-to-date information on product, services and industry related updates.
• Ensure website has up-to-date information on brand, product & services o Search engine optimisation.

Social Media:

• Implementing online marketing activities including social media, SEO/SEM, demand generation, lead generation, etc.
• Must be a growth-focused digital marketing candidate with at least 3 years experience (preferably in fintech).
• KPI will be to manage our online presence, create content, build and engage our audience online and help drive business key metrics.

Community Building:

• Organize and participate in social events that support each product/brand objective and will create an avenue for target market to connect emotionally with the Wesley brand.
• Organize & partner events that support our objectives for clients, products, services/brand all through the year.
• Organize internal events to sustain customer loyalty and brand love.
• Develop and participate in corporate social initiatives to provide support and development for host communities within the environment.

Requirements
To succeed at this role, you will require:
Qualification / Education:

• University Degree / BSc in Business, Marketing, Communications or Public Relations and other relevant Professional qualifications.

Work Experience:

• Proven work experience as a Marketing Communications Specialist or similar role.
• 5+ years in professional B2B or B2C marketing and marketing communications experience with at least 3years in a team lead position.
• Previous experience and good industry knowledge in financial services, FMCG or telecoms sector.
• Experience in advertising agencies, media planning, digital and social media agencies is a plus.

Skills & Knowledge:

• Must be a growth-focused digital marketing candidate with at least 3 years experience (preferably in fintech).
• Demonstrate strong innovative and creative skills to understand consumers, how they are influenced, how to trigger behaviours change, how to drive purchase and how to drive engagement through actionable communications content and programs.
• Good knowledge and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), knowledge of SEO and Google Analytics/analytical reporting (Google Analytics) and social media/blogging platforms (Facebook, Twitter, LinkedIn, YouTube, Google+, etc.).
• Strong skills in marketing communications, public relations, and social media industry knowledge and interest, as well as proven skills and initiative to stay current with the latest trends.
• Possess ability and skills to conduct market and customer surveys and relevant studies necessary for making management decisions.
• A strong network of PR and media contacts would be highly advantageous.
• Possess excellent critical thinking and analytical abilities to solve problems and provide solutions.
• Good presentation skills.
• Proficiency in English and exceptional presentation skills.
• Strong verbal as well as written communication skills.
• A keen eye for details

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Description

• We need a QA engineer whose role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective.
• The Quality Assurance Engineer will be responsible for end-to-end testing of product/features, designing and implementing tests, debugging and defining corrective actions.
• You will also review system requirements and track quality assurance while working closely with engineering leadership and product managers to ensure the highest quality is maintained and the products are reliable and robust.
• In summary, the purpose of this role is to prevent the possible errors in manufacturing or production that may lead to product defects.

Responsibilities
Job Competencies and capabilities:

• Handle the day-to-day quality assurance and testing activities that are part of the SCRUM process, including, but not limited to: estimation, scheduling, support, problem resolution, and enhancements handling, etc.
• Ensure the product delivery meets the quality standards that are defined by the company.
• Create detailed, comprehensive and well-structured test plans and test cases.
• Define testing strategy and work with cross functional team members to implement it.
• Design test scenarios and automate them to increase test coverage of products' functionalities.
• Execute test cases (manual or automated) and analyze result.
• Manage functional test automation infrastructure, write and update test scenarios in collaboration with product and engineering.
• Monitor the software bug tracking process, including prioritization of the logged software bugs; ensure the issues (defects) were resolved in a timely manner according to the agreed schedule and priority.
• Review requirements, specifications and technical design documents to provide timely and meaningful feedback.
• Liaise with internal teams (e.g., developers and product managers) to identify system requirements.
• Participate in product documentation review and suggest improvements to increase their quality.
• Suggesting improvements to software processes to prevent future mistakes during in delivery.
• Develop and apply testing processes for new and existing products to meet client need.
• Perform the different types of tests required to certify the quality of an application before deployment.
• Carry out exploratory/learning tests for new features.
• Processing quality audits and quality assurance reviews.
• Track quality assurance metrics, like defect densities and open defect counts
• Ensures that every feature being deployed is without bugs.
• Investigate the causes of non-conforming software and train users to implement solutions.
• Investigating causes of defects that occur during the testing phase.
• Maintains records of bugs captured for applications.
• Reporting discovered defects to all relevant departments for correction using project tracking tools.
• Report progress information on the agreed work to be done.
• Conduct post release/post implementation testing.
• Work with developers, product managers in designing payment and credit solutions.
• Collaborate closely with software engineers to meet quality standards and align with delivery priorities.
• Communicating with Project Managers/ Developers about existing defects and how to prevent them in future projects.
• Conforming to regulations and international standards when it comes to testing and quality assurance.

Requirements
To succeed at this role, you will require:

• A Bachelor's Degree / BSc in Computer Science, Engineering, or related field.
• A good working knowledge of test management software, programming languages, and QA methodologies.
• Proven work experience in software development.
• A minimum of 3 years QA experience, with some experience in test automation for mobile or web applications and backend services preferably in a fintech environment.
• Experience in writing clear, concise and comprehensive test plans and test cases.
• Experience in reviewing product requirements and design, creating test plans, test cases and test reports.
• Experience with software design and development in a test-driven environment.
• Experience in debugging.
• Experience generating test cases on testing platforms such as zephyr
• Experience with one or more programming languages, API testing tools such as Postman, Git and at least 1 CI tool.
• Experience defining testing strategy, writing detailed test plans, defect management and manual/exploratory testing.
• Experience writing scripts using one or more automation tools such as Espresso, Barista, XCUITest, EarlGrey or Selenium will be an advantage.
• A solid understanding of agile and the role of QA in iterative development cycles.
• Detail oriented, analytical, collaborative, and proven track record of learning on the job.
• Hands-on experience with automated testing tools
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• Strong problem-solving, analytical, technical, and troubleshooting skills.
• Manual testing experience on mobile.
• Communicate clearly and early about challenges, root causes and possible risks to various stakeholders.