Latest Jobs at United Bank for Africa Plc (UBA)

Job Objective

• Provide support to the end users in an efficient and effective manner to ensure continuous and uninterrupted operation of Mobile and new media services, alert and charge services within the agreed service levels framework.
• To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.

Roles & Responsibilities
Alert & Mgate:

• Daily maintenance on all alert servers –
• Twitter 10.100.5.175
• Nigeria Publisher services 10.100.12.152
• Nigeria Publisher services 10.100.12.216
• Alert Africa 1 10.100.5.176
• Alert Africa 2 10.100.13.134
• Ghana Alert 10.100.22.14
• Refresh services on alert servers and confirm all are up and running
• Review the last time for alert
• Nigeria
• Global alert

UBA Mobile Banking (Vericash):

• Troubleshoots and escalates Mobile Banking enrollment and transaction challenges
• Generates and analyses successes and failure rates on UBA Mobile Banking
• Fetches C24 & ESB, analyses same and escalate as appropriate
• Attends to and resolve users’ complaint on Vericash portal
• Monitor Services and ensure all Vericash services are up and running
• Carryout routine maintenance on Vericash Servers
• Ensure logs are cleared routinely on Vericash servers

Candidate Profile

• Our ideal candidate must have experience troubleshooting, monitoring, administration of a Mobile Banking Application, must have the ability to resolve and manage projects on the Mobile Banking and related applications, provide technical support to end-users in an efficient and effective manner.
• He/she will be comfortable with day-to-day mobile banking tech support activities, thriving with tight deadlines and changing needs.
• A minimum of 2 years' experience in banking is preferred, the knowledge of MSSQL, Oracle, Linux, Finacle will give an added advantage.

Skills Required:

• Information Management (IRMG5)
• Information Security (SCTY 6)
• Change management (CHMG 5)
• Configuration management (CFMG 5)
• Technical Specialism (TECH 4)
• Innovation (INOV 5)
• Emerging technology monitoring (EMRG 4)
• Continuity management (COPL 5)
• Data Management (DATM 4) § Project Management (PRMG 4)
• Portfolio, program and project support (PROF 4)
• Stakeholder relationship Management (RLMT 6)
• Release and deployment (RELM 6)
• Problem management (PBMG 6)
• Application support (ASUP 5)
• Service desk and incident management (USUP 6)
• Capacity management (CPMG 6)
• Quality assurance (QUAS 4)

Knowledge Required:

• Information Management (IRMG5)
• Information Security (SCTY 6)
• Change management (CHMG 5)

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Job Objective

• Deepen the Bank’s third currency trading for visibility and profitability.
• Ensure provision of competitive quotes at all times during market operations.
• To execute third currency mandates on both proprietary and client-specific basis.
• To build business relationships and supply generalist treasury advice to the business units.

Roles & Responsibilities

• Monitor global currency markets for price movements.
• Daily evaluation of technical analysis (charts) to identify trading opportunities.
• Ensure compliance with approved trade size and daily acceptable loss limits.
• Seal and cover trades at competitive prices for African subsidiaries, local banks and internal customers (Treasury Sales)
• Build trust relationship with African subsidiaries, local banks and internal customers (Treasury Sales).
• Manage relationships in accordance with policies, procedures and legal requirements.
• Review of Master Agreements with foreign and local banks for adequacy of content.
• Liaise with other market participants; and implementing market development initiatives.
• Generate report for relevant stakeholders.
• Generate Daily Settlement for Liquidity Management by end of day for funding.
• Generate Daily Settlement for back office (TropsFCY) by end of day for settlement.

Candidate's Profile

• Master's Degree in Finance and other business-related disciplines and a professional qualification will be an added advantage.
• A Minimum of 4 years’ experience in a bank’s Treasury and experience in FCY Trading is required.
• Our ideal candidate must possess strong trading skills, must be able to carry out daily evaluation of technical analysis (charts) to identify trading opportunities, liaise with other market participants and implement market development initiatives.

Skills Required:

• Good knowledge and understanding of the foreign exchange market and operations.
• Interpersonal and communications skills.
• Money management skills.
• Strong trading skills.
• Good Customer Service.
• Relationship Management.
• Strong negotiation skills.
• Coaching and Mentoring skills.

Knowledge required:

• Extensive knowledge of the bank’s products, policies and procedures.
• Good understanding of methods of market analysis (Fundamental and Technical).

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Job Objective

• Provide technical support for middleware applications such as IBM ESB, IBM ACE etc. (Installation, configuration, testing, supporting Issue resolution activities related to the design and functionality of ESB.)
• Monitor middleware systems ensure high-availability and 100% uptime.
• To ensure all routine/periodic housekeeping functions are carried out as at when due.
• Vendor Management - Ensure fluid engagements with all 3rd party support providers(Vendors) to increase content on the platforms and ensure they are stable.
• Deploy, Administer, Support and maintain middleware applications to enable communication between financial applications on diverse platforms with varying interfaces.
• Ability to communicate in a clear and concise manner and success working in Integrated Product Teams; Ability to meet deadlines and manage multiple, dynamic priorities.

Roles & Responsibilities
Daily Technical Support functions:

• Check and treat all logs/email escalations within the SLA i.e.? issue resolution, enquiries, complaints and re-routing to responsible units where applicable  
• Routine housekeeping - Backup of logs periodically (daily weekly etc.), Clean up space on the servers etc.
• Update Platform Checklist that contains all specific to be carried out on each platform on said dates
• Ensure the platforms are up and functional at all times
• Ensure all user platforms are optimized and functioning optimally
• Escalate all issues to the team lead in a timely and explicit manner

Product and Project Management:

• Track Project Management deliverables to ensure all milestones are delivered and project remains on track
• Ensure timely development and deployment of innovative solutions for the unit
• Ensure that vendor related projects are monitored strictly to meet set deadlines  
• Engage stakeholders to understand requirements when developing solutions for the various units.  

Income and Revenue Tracking:

• Monitor fraud prevention solutions across all applications deployed on the middleware applications.

Reporting:

• Weekly Review and reporting of projects, Issues and collection mandates.
• Group Digital Banking Monthly Performance Report.
• Group Digital Banking Monthly Channel Adoption Report.
• Review daily transaction status reports to identify reasons for failures and ways to avoid them.
• Provide AD HOC reports when required.

Candidate Profile

• Our ideal candidate must have experience in troubleshooting, monitoring and administration of Middleware Applications such as IBM, ESB ACE etc. and ensure 100% uptime.
• He/she will be comfortable with day-to-day Middleware Management activities, thriving with tight deadlines and changing needs with a minimum of 2 years' experience in the banking sector or any related technology field.
• Strong knowledge in UNIX/Linux, MS SQL, Oracle, Finacle will give an added advantage.

Skills Required:

• Strong UNIX/Linux operating system administration.
• Collaborative skills: Ability to work with cross-functional teams
• Organizational skills: Ability to multi-task, effectively prioritize work, and adapt during pressured situations.
• Problem- solving skills: must be naturally curious and creative individuals with a drive to proffer solutions to problems, as well as with a passion for innovation
• Firm Grasp of Structured Query Language (SQL)
• Customer experience and issue resolution
• Excellent leadership skills
• Interpersonal relationship management
• Proactive and able to work smart on own initiative

Knowledge Required:

• Hands-on experience working in an applications production support/application development environment.
• Project coordination skills, including organizing, prioritizing and

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Job Objective

• To ensure that the Data Centers are up and running 24/7 with constant monitoring and prompt escalation of issues to eliminate the need for unplanned downtime with regards to services accesses from these locations.
• Responsible for building a high degree structured discipline approach around change control, change management, problem management and technology infrastructure that can support the growing portfolio of products and services, Upgrades documentation periodically for proper operating procedures for all systems.

Roles & Responsibilities
Data Centre Operations Management:

• Ensure hardware upgrades, maintenance, and all environmental changes (such as uninterrupted power source upgrades) with the appropriate vendor as required.
• Maintaining filing and record-keeping systems: Keeping records of inflow of our internal customers and vendors’ operations at the production Data centres and Disaster Recovery Centre.  
• On boarding and Decommissioning of Equipment in the Data Centre: Keeping adequate records of I.T. equipment / accessories taking in and out of the data centre, and follow up with DR centre.
• Keeping vendors’ files and proper record keeping of all expenses at the production Data centres and Disaster Recovery Centre.  
• Labelling of Storage racks and Systems/Servers and other IT equipment’s for easy identification.
• Ensure cleanliness and properly organized data centre, UPS and battery rooms.
• IT asset management, including maintenance of component inventory and related documentation.

Monitor IT Power Infrastructure: Uninterruptible Power Supply (UPS); Automatic Voltage Regulator (AVR):

• Routine monitoring of the functionality of the equipment
• Send Hourly report of the status of the equipment for easy management decision making
• Work with vendor during scheduled Quarterly preventive maintenance and monthly inspection of the equipment by the Vendor managing them
• Daily routine monitoring of the batteries of the UPSs
• Daily routine monitoring of the Low Voltage panels
• Daily routine monitoring of Static Transfer switches (Hi-Switches)
• Daily routine monitoring of Power Precession Control units (PPC)
• Monitoring of Power Change over between generator and public utility.
• Monitoring of Power Change over between generator and public utility.
• Always monitoring electrical installations at the centre to keep power consumption efficient and affordable.
• Routine monitoring AVR voltmeters.

Managing Cooling Systems, and Maintaining cooling or keeping the data centre room temperature cool to a perfect room temperature as well as controlling humidity by monitoring the Cooling systems within the Data Centre, UPS rooms and Battery rooms:

• Daily Routine monitoring of the cooling units at the Data Centre, different UPS rooms and battery sheds making use of the of Environmental monitoring systems (AKCP); Battery monitoring systems(BMS),
• Routine analysis of alerts sent from the equipment’s for and come up with weekly, monthly trend analysis.
• Follow up on scheduled quarterly maintenance of cooling systems
• Escalate faulty cooling units after troubleshooting to vendors or corporate services repairs and follow up on the appropriate department or vendor.

Data Centre Security and Environment Systems Management

• Access Control management:
  • Enrolling staff on the access control equipment to the Data Centre, UPS rooms and battery sheds
  • Monitor the quarterly maintenance of the equipment
  • Routine back up of the access log
  • Monthly back up of the access logs to external drive for safe keeping.
  • Control un-authorized access into the Data Centre, UPS and battery rooms.
• Surveillance / Security systems (CCTV):
  • Routine view of the CCTV cameras on the display TV
  • Monitor quarterly maintenance of the equipment by the vendor managing them
  • Follow up on the backup and storage team for the routine back up of CCTV footage / images.
• Environmental monitoring systems (EMS); Battery monitoring systems(BMS):
  • Routine analysis of alerts sent from the equipment’s for decision making
  • Monitor the quarterly maintenance of the equipment
• Fire Suppression systems (FM 200):
  • Routine inspection of the FM 200-cylinder gauge
  • Follow up with the vendor managing the FM 200 system for routine quarterly maintenance.
  • Routine inspection of the FM 200 panel.

Process Administration:

• Assemble monthly Data Centre operation reports in respect of IT equipment inventory, incidence/issues within IT Data Centre infrastructure.
• Maintain filing systems both electronic and hard copy for vendors, device/component issues.
• Make sure Data Centre electronic and hard copy access logs are well kept and signed off by visitors’/vendors staff accessing the Data Centre.
• Perform other duties as may be assigned by the Team Lead Data Centre Environment & IT Power Management

Candidate Profile

• Candidate should also have the knowledge of Service level management (SLMO L6), Availability management (AVMT L6), Change management (CHMG L5), Data Analysis (DTAN L4), Data Management (DATM L4), etc. with a minimum of B.Sc. Degree in Computer Science / Engineering, Systems Engineering or Operational Sciences with strong information systems component.
• Our ideal candidate must have experience in Data Centre Operations Management, monitor IT power Infrastructure, daily routine monitoring of the cooling units at the Data Centre, different UPS rooms and battery sheds making use of the of Environmental monitoring systems (AKCP); Battery monitoring systems(BMS) etc.

Skills Required:

• Emerging technology monitoring (EMRG L5)
• Contract management (ITCM L5)
• Learning & development Mgmt. (ETMG L5)
• Stakeholder relationship management (RLMT L4)
• Business risk management (BURM L5)
• Client services management (CSMG L5)

Knowledge Required:

• Service level management (SLMO L6)
• Availability management (AVMT L6)
• Change management (CHMG L5)
• Problem management (PBMG L5)
• Continuity management (COPL L5)
• Technical Specialism (L5)
• Data Analysis

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Job Objective

• To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.   
• To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
• To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Roles & Responsibilities
Documentation of Enterprise architecture baseline:

• Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.

Process Optimization:

• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
• Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365

Project Delivery Effectiveness:

• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:

• Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

• Ensure that support Issue raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurrences

Adhoc:

• Render periodic report for management decision making.
• Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Candidate Profile

• The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years' relevant work experience.
• Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.

Skills Required:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3)
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3)
• Supplier relationship management (SURE L2)
• Learning & development management (ETMG L3)
• IT estate management (DCMA L3)

Knowledge Required:

• Change management experience gained within a large / complex operational business environment
• Product Knowledge and Experience
• Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al

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Job Objective

• To Provide 24X7X365 access to Finacle application to the entire UBA.

Roles & Responsibilities

• Ensuring smooth running and availability of Finacle 24 x 7 for UBA.
• EOD/EOM/EOY run on Finacle, Finnone, Fundtech.
• Ensure Daily Generation and transmission of SWIFT statement on daily basis.
• Ensure daily generation and transmission of E-statement to subscribers.
• COT and Credit interest run on Finacle.
• Ensure that ALL Finacle and CSIS services are up and running on 24 x 7 basis.
• General parameter review and set up/modification.
• Scheme parameter set up, review and modification.
• Liaise with consultant on EOD/Processing issues.
• Business Office Sol creation and set-up

Candidate Profile

• The candidate should have a B.Sc Degree and a minimum of 2 years related work experience.
• Our ideal candidate should have good knowledge of the Finacle application, SQL, should be able to ensure smooth running of Finacle.

Skills Required:

• Good knowledge of Banking
• Finacle Administration
• Knowledge of SQL
• Knowledge of Bank policy and best practices
• UNIX skills
• Reporting skills
• Interpersonal skills

Knowledge Required:

• Knowledge of SQL.
• Knowledge of Bank policy and best practices.