Team Member, Mobile Banking Technology Support at United Bank for Africa (UBA)

Job Objective

• Provide support to the end users in an efficient and effective manner to ensure continuous and uninterrupted operation of Mobile and new media services, alert and charge services within the agreed service levels framework.
• To manage business continuity and disaster recovery operations and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.

Roles & Responsibilities
Alert & Mgate:

• Daily maintenance on all alert servers –
• Twitter 10.100.5.175
• Nigeria Publisher services 10.100.12.152
• Nigeria Publisher services 10.100.12.216
• Alert Africa 1 10.100.5.176
• Alert Africa 2 10.100.13.134
• Ghana Alert 10.100.22.14
• Refresh services on alert servers and confirm all are up and running
• Review the last time for alert
• Nigeria
• Global alert

UBA Mobile Banking (Vericash):

• Troubleshoots and escalates Mobile Banking enrollment and transaction challenges
• Generates and analyses successes and failure rates on UBA Mobile Banking
• Fetches C24 & ESB, analyses same and escalate as appropriate
• Attends to and resolve users’ complaint on Vericash portal
• Monitor Services and ensure all Vericash services are up and running
• Carryout routine maintenance on Vericash Servers
• Ensure logs are cleared routinely on Vericash servers

Candidate Profile

• Our ideal candidate must have experience troubleshooting, monitoring, administration of a Mobile Banking Application, must have the ability to resolve and manage projects on the Mobile Banking and related applications, provide technical support to end-users in an efficient and effective manner.
• He/she will be comfortable with day-to-day mobile banking tech support activities, thriving with tight deadlines and changing needs.
• A minimum of 2 years' experience in banking is preferred, the knowledge of MSSQL, Oracle, Linux, Finacle will give an added advantage.

Skills Required:

• Information Management (IRMG5)
• Information Security (SCTY 6)
• Change management (CHMG 5)
• Configuration management (CFMG 5)
• Technical Specialism (TECH 4)
• Innovation (INOV 5)
• Emerging technology monitoring (EMRG 4)
• Continuity management (COPL 5)
• Data Management (DATM 4) § Project Management (PRMG 4)
• Portfolio, program and project support (PROF 4)
• Stakeholder relationship Management (RLMT 6)
• Release and deployment (RELM 6)
• Problem management (PBMG 6)
• Application support (ASUP 5)
• Service desk and incident management (USUP 6)
• Capacity management (CPMG 6)
• Quality assurance (QUAS 4)

Knowledge Required:

• Information Management (IRMG5)
• Information Security (SCTY 6)
• Change management (CHMG 5)