Team Member, Enterprise Application Support at United Bank for Africa (UBA)

Job Objective

• To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.   
• To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service Availability and zero data loss in the event of disaster events.
• To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Roles & Responsibilities
Documentation of Enterprise architecture baseline:

• Ensure proper documentation of Enterprise Application support process/procedures and Configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.

Process Optimization:

• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
• Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365

Project Delivery Effectiveness:

• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from  inaccurate configuration of data:

• Take necessary and prompt corrective actions to ensure the achievement of set objectives

Issue Closure within TAT:

• Ensure that support Issue raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurrences

Adhoc:

• Render periodic report for management decision making.
• Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Candidate Profile

• The candidate should have a First Degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component and a minimum of 2 years' relevant work experience.
• Our ideal candidate should be able to ensure proper documentation of Enterprise Application support process/procedures and Configuration items, ensure up-to-date procedures for both end-users and operators of these systems, ensure timely understanding of any new software integration into company systems etc.

Skills Required:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3)
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3)
• Supplier relationship management (SURE L2)
• Learning & development management (ETMG L3)
• IT estate management (DCMA L3)

Knowledge Required:

• Change management experience gained within a large / complex operational business environment
• Product Knowledge and Experience
• Deep understanding of Customer Experience and the emerging trends, strategies and capabilities across al