Latest Jobs at Steer73

The Role

• The Client Support (Administrator) is a new role to Steer73. We’re looking for someone who wants to be a part of a busy team that is dedicated to client satisfaction.
• The Operations team, at Steer73, is in a phase of growth. Anyone joining this team has plenty of opportunities to learn from a range of stakeholders and collaborate with cross-functional teams.
• This would suit someone looking for a diverse role where no two days are the same, with a drive to succeed and see a multitude of operational tasks that are cross-functional.
• This is a non-siloed operational role.

Responsibilities
As our Client Support (Administrator) you will have the following key responsibilities:

• Be responsible for administrative support.
• Liaising with clients in respect to: Purchase Order (PO) numbers, setting up direct debits, making payments, paying invoices, making late payments.
• Updating clients on projects: Status updates, queries on services, requests for additional time
• First line support on our services, raising queries to our Delivery & Product teams where required.
• Drafting Quotes and assisting our sales team.
• General office duties - tracking contracts & updating commercial files.
• Ensuring all quarterly & bi-annual contract renewals are signed by clients.
• Drafting key contracts such as SOFs, SOWs and NDAs.
• Assisting with our client onboarding process.
• Liaising with the finance team on invoice schedules.
• Ensuring all new and existing contracts (and amendments) can be swiftly identified.
• This role would be ideal for someone in a current administration role looking to take on more responsibility and breadth in role. 
• If you are a well-organised administrator with a broad understanding of the commercial aspects of business, together with an open mind and desire to learn, this is the role for you.
• We should include a line that this role will work with cross-functional teams, stakeholder management is a must, along with escalation/prioritisation abilities.

You will need to have the following:

• Ability to remain calm under pressure and be able to work flexibly when required.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Fully Competent in Microsoft Office Products.
• Strong literacy, numeracy, administration, and organisational skills.
• Good written and oral communication skills.
• Pro-activity and a positive attitude.
• Honesty and willingness to work hard.
• Be approachable and consultative
• Be highly adaptable and able to follow a process.

Nice to haves:

• E-signature software experience
• Commercial exposure
• Strong attention to detail
• Previous professional services or agency experience.

Benefits

• We offer competitive salaries.
• We have regular performance reviews and all the tools you need to thrive in your position, including the latest tech.
• This is a fully remote role, working for a remote-first organisation.
• We’re location-agnostic. Career progression at Steer73 is based on merit.
• We’re devoted to continuous improvement in everything we do.
• Join a culturally diverse and inclusive team.

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Job Description

• The Operations Administrator role at Steer73 will be an exciting role for someone who wants to work as part of a busy team, who focuses on the success of the business.
• The Operations team, at Steer73, is in a phase of growth. Anyone joining this team has plenty of opportunities to succeed and see a multitude of operational tasks that are cross-functional.
• This is a non-silo’d operational role.
• In this role, you will enjoy managing changing priorities, working at a fast pace, working with all levels of the company, managing the most urgent and the most mundane tasks, as wells as everything in-between, you will be discreet, sensitive, and have an awareness of what it makes to achieve operational effectiveness. 

Responsibilities
You will have the following responsibilities:

• Supporting the COO and Operations team in their daily tasks.
• Helping to manage internal company meetings and communications.
• Providing administration support across the business.
• Supporting the Operations team with the roll-out and enforcement of company policies and standards.
• Helping to run the People Management Tool and helping to ensure that all data and documentation entered is accurate and up to date.
• Helping to drive our talent process: Sourcing great candidates, conducting screening calls and coordinating interviews, advertising roles, liaising with hiring teams and supporting candidates through our process.
• Supporting our IT function in areas that crossover between IT and Operations.
• Assisting the Operations team in the completion of their objectives – this will be cross-function: finance, talent, people, and general operations.

Requirement

• There is no requirement for previous operations experience.
• All we require is a proactive and positive attitude.

If you have any of the following qualities and skills that will be a distinct benefit:

• Ability to remain calm under pressure and be able to work flexibly when required.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• Fully Competent in Microsoft Office Products.
• Strong literacy, numeracy, administration, and organisational skills.
• Good written and oral communication skills.
• Pro-activity and a positive attitude.
• Honesty and willingness to work hard.

Benefits

• We offer competitive salaries.
• We have regular performance reviews and all the tools you need to thrive in your position, including the latest tech.
• This is a fully remote role, working for a remote-first organisation.
• We’re location-agnostic. Career progression at Steer73 is based on merit.
• We’re devoted to continuous improvement in everything we do.
• Join a culturally diverse and inclusive team.