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To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Job Responsibilities

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Promote and pro-actively solution a range of banking offerings and solutions to meet the financial needs of executive banking customers (e.g., initiating outbound calls to reactivate dormant accounts, digitally on boarding a client, etc.) in line with the segment value proposition.

Qualifications

• Minimum of University Degree

Experience 

• 5-7 years' Experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial industry

Behavioural Competencies:

• Generating Ideas
• Convincing People
• Developing Strategies
• Exploring Possibilities
• Interacting with People

Technical Competencies:

• Business Banking
• Consumer Banking
• Governance - Risk - Compliance
• lending

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To proactively promote a relationship-based offering by being a dedicated and primary point of contact for customers in the Executive Banking segment, through the provision of banking solutions which meet their needs and in accordance with the specified value propositions.

Essential Functions

• Acquire and open new accounts and cross sells additional products and services in line with customer needs by identifying and referring sales leads to other business stakeholders (e.g., Vehicle and Asset Finance, Electronic Banking, Card, Home Loans, Digital Channels, Enterprise Banking, etc.).
• Conduct a financial needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities (in line with Financial Advisory and Intermediary Service Act license categories).
• Contact potential and existing customers from leads received / campaigns in order to sell product offerings.
• Educate customers with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, cash, etc.), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g., minimum account balances, provision for debit orders and cheque payments, etc.).
• Establish, build and strengthen relationships with customers based on mutual respect, in order to retain customers and gain word-of-mouth referrals. Places equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Grow the Executive Banking new to bank customers, balance sheet and income statements in line with business strategic objectives. Increases branch advances by responsible lending practices.
• Maintain, entrench and grow each client relationship on an annual basis and manages the risk per client to ensure contestant growth in portfolio and returns to the bank.

Qualifications

• University Degree

Experience Required

• 3-4 years' experience in sales and relationship management of customers and able to drive profitability and build relationships. Proven sales track record in the financial services industry. Knowledge of the bank's products, services and digital platforms.

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Interacting with People
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Customer Reception and Channelling
• Difficult Calls Management
• Electronic Communications & Devices
• Inbound Phone Statistics
• Query Resolution
• Telephone Caller Handling

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Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses. The key responsibilities listed below, show the required knowledge for sales and relationship management roles. Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems

go to method of application »

Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.

The key responsibilities listed below, show the required knowledge for sales and relationship management roles. Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems

go to method of application »

Stanbic IBTC is positioned to continue to build capacity and create a sustainable talent pipeline within the organization. The organization is running a recruitment exercise for Relationship Managers to manage its existing portfolio of clients, while onboarding new clients/businesses.

The key responsibilities listed below, show the required knowledge for sales and relationship management roles. Please send in your application if you have any knowledge of or interests in managing relationships and if you meet all the criteria required for this role.

Qualifications

• First degree in any field.
• Minimum of 3 - 6 years’ experience
• Cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• Experience within the financial industry with experience in managing small businesses.

Behavioural Competencies

• Generating Ideas
• Developing Strategies
• Interpreting Data
• Convincing People
• Team Working

Technical Competencies

• Customer Understanding
• Product Knowledge
• Application and Submission Verification
• Account opening and maintenance
• Product Related Systems