Latest Jobs at Paykobo.com

Job Description

• The role handler will primarily be responsible for ensuring that the quality of service rendered by the Service Desk Department is of standard by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.

Your Core Responsibilities
Effective Leadership:

• Serve as a leader for the Service Desk Unit to drive overall positive customer service experience
• Plan and set goals for the Service Desk Unit to ensure standards are kept and met always

Customer Service:

• Understand the technical requirements of our customer and work closely with the service desk alongside engineering teams to guide the direction of our product offerings.
• Execute strategic and loyalty programs for our customers
• Develop long-term strategic partnerships in support of our customers in key markets
• Build sustainable relationships of trust with customers through open and interactive communications.
• Perform deep dive analysis on customer contact to gather lessons learned, and then use that information to create or improve policies, procedures, and best practice reference materials.
• Develop an internal database comprising of product knowledge documentations, policies, processes and other relevant documentation.

Requirements
Qualification:

• Degree in any Engineering or Computer related course is an advantage
• Minimum of 3 years working experience in customer service or account management
• Experience taking ownership and driving resolution on customer issues
• Proficiency in Microsoft Office Packages with an emphasis on Excel
• Demonstrated experience/interest in providing technical support
• Experience in similar industry is an added advantage

To succeed in this role, you need:

• Excellent oral and written communication skills
• Strong customer handling, conflict resolution and problem solving skills; focus on quality in customer experience
• Demonstrated interest in Technologies, the Internet and Applications
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions
• ​Ability to work weekends
• Excellent attention to detail
• Must be able to work with little or no supervision
• Time management skill.

Benefits

• Performance-related bonus
• Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
• Clear career path.
• Lunch

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Job Description

• As a high-performing content editor, you will help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative.
• We are seeking a motivated and savvy content editor to oversee our content publishing. You will work with a team of writers and designers to develop compelling and engaging content for our audience.

Responsibilities
Your core responsibilities will include to:

Understand our Market:

• You’ll be responsible for understanding our market, customers and industry to create content marketing strategies that speak to them.
• From conducting surveys, reviewing data and insights, to discovering new opportunities for content, you'll be responsible forturning all these into actionable recommendations that improve the performance of our content.

Build Full-funnel Content Journeys for our Priority Categories:

• You will create content strategies around our key categories–considering the impact of content at every stage in the customer journey, particularly focused on education and information.
• This includes planning content to earned and paid campaigns; from social video and lead generating content like guides and webinars to sales enablement and product education.
• You’ll work with writers and designers to develop unique and memorable content that pushes creative boundaries and provides deep value to our customers.

Prioritize and Make Decisions with Data:

• You will gather data to report on content effectiveness, provide informed recommendations, and share the impact of your work.
• You will gain a clear understanding of how content impacts our funnel; measure, analyze, and optimize content performance; and bring new content marketing go-to-market tactics into the fold.

Manage End-to-end Content Development:

• You’ll establish and manage workflows for requesting, creating, editing, publishing, distributing, and retiring content.
• You'll ensure content deliverables are met according to your content strategy, editorial calendar, and for concurrent projects, and setting a process for working with external freelancers and contributors as necessary.

Qualifications

• Degree (OND, HND or Bachelor’s)
• A minimum of 2 years work experience.
• Proficiency in using Microsoft Office tools
• Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar.

Requirements:
To succeed in this role, you need:

• Strong writing and editing skills.
• Talent for turning complex ideas into plain language.
• Experience with various content styles and formats and an appetite to experiment.
• Natural curiosity to figure out what will work best for the audience and what success looks like.
• QC content to ensure it is free of grammatical or factual errors and follows all brand editorial guidelines for consistency
• The ability to work closely with product, marketing and data teams to determine how your work is driving results, and to use those insights to improve content performance.
• Ensure that content meets the company’s needs and follows our in-house style guide
• Collaborate with team members and come up with fresh, creative content ideas, keeping our customers in mind.
• Analyze data and analytics, and seek to increase reader engagement and retention
• A passion for learning as well as a genuine interest in the technology industry and commerce space.

Benefits

• Performance-related bonus
• Flexible work environment
• Commitment to your career growth through first-in-class training, resources and assistance for relevant certifications
• Clear career path
• Lunch.