Latest Jobs at Nicole Sinclair

Location  (Front of House Officer / VI, Lagos)

Our Client is an African premier boutique fitness brand and seeking to hire a Customer Service Officer who will serve as the face of the company and manage, maintain and build relationships between the company and its client

JD

• Give exceptional customer service to each person in order to build trust and loyalty in our brand
• Be passionate about getting to know each person by name and complete random acts of kindness.
• Remain focused throughout the day to ‘get the job done and learn everything about  our brand to give a memorable experience grounded in confidence
• Quick to resolve any problems by addressing them with care and empathy while staying positive in communication and body language because you understand the importance of building a customer for life.
• Uphold operational excellence as per company guidelines and be proactive to keep the studio, energy bar, amenities, product, and all equipment organized, clean, and maintained
• Be passionate about your own personal development, continuous training, and remain open to giving and receiving feedback to fuel your and the company’s development.
• You will be the first point of contact when our members walk and as the ‘face of the company’ you must represent the distinct, aesthetic, culture, and be well put together
• Be hard-working with outstanding people skills.
•  Multitasking, with excellent communication and organizational skills.
• Checking people in with infectious energy before class, setting them up in the studio, working within Energy Bar (smoothies and snacks), processing class bookings, restocking products, completing walkthroughs of the studio, promptly
• Responding to emails and phone calls and ensuring that housekeeping cleans every nook and cranny.
• Prioritize and juggle more than one customer at a time while staying conscious of business demands as well as your own.
• Passionate about spreading our brand mission of inspiring people to lead joyful, energetic lives and encouraging them to push past their perceived limitations
• Having Conversations with customers,  offering guidance, knowledge, and tips about who we are as a company, our concepts, instructors and events, and workshops

Requirements 

• Minimum of B.Sc. in any relevant field
• 2 to 4years working experience as customer service in the hospitality industry
• At least 21 years or older to apply
• Passionate about wellbeing
• Proven ability to drive positive customer service that builds trust and loyalty
• Exceptional communication and problem-solving skills
• Maintain a positive attitude, take initiative, and can-do attitude – never moody
• Well-spoken (great grammar, no need for a forced accent)
• Adaptable and understands that no job is too big or too small
• Flexibility to work a non-traditional schedule - to work some weekends, holidays, early mornings, late evening availability (we are a hospitality business and maybe busier during holidays)
• Reside around Island axis
• Excellent time management skills
• Interest in fitness and wellness
• Ability to prioritize and multi-task within a fast-paced environment
• An eye for detail to keep things pristine
• Willing to initiate tasks and perform duties without direction
• Excellent people skills and be able to work with a wide range of personalities
• Self-starter and can work in a startup environment
• Aspirational in character and mannerism
• Friendly and professional phone and email etiquette

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Our Client is in the IT industry, specifically in software and ERP development, and is looking to hire a sales manager. The sales manager must build and maintain relationships with innovative customers in the government and fintech industry. The person will develop and manage associated channel partners in support of these clients. The individual must be passionate about conveying and demonstrating the value of our solutions to win business and close sales opportunities. In addition, always have a sense of urgency, responding quickly to demanding and fast-moving customers for whom speed is of the essence

JD

• Manage accounts through the full sales lifecycle beginning with business development prospecting and requirements definition through contract negotiations, signing, and post-sales support.
• Act as the single point of contact for the partner and direct customers and assume accountability and responsibility for the escalation of issues to appropriate departments and personnel
• Participate in weekly activity and pipeline review calls, provide activity, and account updates as requested.
• Create and deliver accurate reporting metrics and presentations monthly and on an ad hoc basis. 
• Scout and develop new business leads across the client, channel, or partner spectrum.
• Set, track, and achieve/exceed sales, adoption, and engagement targets, aligned with company objectives, over 3-monthly periods.
• Accelerate customer adoption through education and engagement.
• Be the trusted partner and the single point of contact for accounts and coordinate the activities that help them achieve and experience long-term success with the company's value propositions.
• Contribute to the creation and leveraging of marketing assets.
• Capture client feedback and transfer/explain it to the product team.
• Monitor and analyze sales, adoption, and engagement metrics.
• Suggest actions to improve sales and engagement performance and identify opportunities for growth.

Requirements

• B.Sc. in Business Administration, Marketing, or any related team
• 10 years’ work experience, with a minimum of 5-7 years of proven track record in sales positions preferably selling technology / digital offers to banks and financial institutions.
• Demonstrated experience in handling multi-million naira accounts.
• Firm network in and understanding of the IT industry; direct experience in chartering from any market perspective, e.g. broker, charterer, or shipowner is a strong asset.
• 5+ years of demonstrable track record in a Business-to-Business (B2B) Sales or Account manager capacity; Having successfully sold technology to the fintech, banking, or Government entities 
• Hands-on experience in client engagement and an ability to deliver high-touch VIP customer service.
• Experience in sales and engagement performance metrics and how to act on them.
• Excellent communication, negotiation, and closing skills.
• High, positive energy and an ability to orchestrate and sustain a rich cadence of client activities, such as on-site demos, visits, training sessions, webinars, etc.
• Analytic skills and ability to work hands-on with data is a strong asset
• Willingness to travel.

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Description

Our client in the hospitality business in Abuja seeks to hire a Food and Beverage Manager to manage all F&B operations of the business, ensuring the delivery of excellent guest experience. Their goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Responsibilities

• Manage service in all food and beverage assigned areas and events within budgeted guidelines and to the highest standards.
• Work with business manager to generate revenue through the several food outlets 
• Ensure dining rooms are well prepared and tables and chairs set, linens, glassware, etc. are properly positioned.
• Develop and implement routine checklist for waiters, room service staff and events to ensure food presentation standards are followed i.e. temperature, food care etc.
• Ensure uniformity in food presentation process in all service outlets.
• Ensure that all service staff are dressed in accordance with to the organization’s appearance standards
• Conduct monthly beverage inventories 
• Conduct quarterly china, glass and silverware inventories
• Generate requisition forms and keep filed documentation of all stock requested from the store.
• Maintain a file for all items received from the store
• Acquire feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas
• Identify customers’ needs and respond proactively to all of their concerns
• Develop new concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by making sufficient preparation for all course events, large parties and reservations that may affect food and beverage service operations
• Ensure a pleasant dining experience by collaborating with Executive Chef in the creation of menus and menu pricing as requested
• Hire, manage and train staff in all technical and non-technical aspects of their role in line with the organization’s standards of quality and service
• Supervise all rooms service personnel
• Create, maintain and distribute weekly schedules for staff and communicate changes as appropriate to all
• Communicate with service and kitchen staff regarding reservations and/or special events
• Conduct pre-shift, pre-meal and/or pre-event meetings with all staff, as may be required
• Evaluate, supervise performance and mete out disciplinary actions as needed, in accordance with the organization’s policies and applicable laws
• Complete and administer employee performance appraisals
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing (i.e. promos and special events) and by training staff in “up-selling.
• Protect guests by training staff to adhere to all safety, sanitation, food preparation, food storage and beverage control policies
• Communicate and team well with other departments (i.e. Banquets, Golf, Tennis, Kitchen, etc.) ensuring appropriate staff levels for all events and ensuring assigned responsibilities are carried out.
• Handle employee relation issues and review incidents with the Human Resources Department.
• Control costs of all food and beverage products by assisting management, as requested, in purchasing, maintaining effective profit and loss controls
• Monitor labor costs following demand patterns, budget
• Maintain accurate daily and weekly details for service staff and process daily sales reports and other reports as requested

Competency/Skill/Requirements

• Culinary school diploma or degree in Food service management, BA, or related field is a MUST
• At least 5 years’ managerial experience in a similar position in a 3 or 4 star hotel/serviced apartment
• Proven food and beverage management experience
• Up to date with food and beverages trends and best practices
• Problem solving skills
• Communication skills (verbal and written)
• Leadership skills
• Guest oriented and service minded
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Proficiency in MS Office, Outlook, Word, Excel