Latest Jobs at MTN Nigeria

JOB DESCRIPTION

Mission/ Core purpose of the Job

• The Principal IP Engineer will form a part of a highly skilled group of technical and management experts who are responsible of the technical overview of the MTN Infraco global fixed connectivity infrastructure as well as to support other business units with the utilization of the assets.
• The role will oversee implementation of a secure Global IP/MPLS network to support MTNGC Services and/or service provider environment  

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Principal IP Engineer will be accountable to achieve the following objectives:

• Conduct the operation and maintenance on Bayobab IP MPLS and IP transit nodes.  
• Develop and maintain an IP address management strategy across the OpCos and Global Network  
• Support the implementation of new product and services  
• Ensure the proper implementation of high- and Low-Level Design submit by Planning department  
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks
• Developing policies and procedures for the Global IP/MPLS network
• Maintain the service assurance at/above the service level agreement signed with customers.  
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS network infrastructure in the drive for best-in-class service availability and reliability
• Support SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue
• Manage vendors about maintenance agreements, incident management and software deployment and circuit provision
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover

Role Deliverables

• O&M of Bayobab IP Network  
• Service assurance (incident, Change, fault, problem management)  
• Customer service satisfaction  

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in Commercial/Financial and/or Technical/ Engineering Degree/Diploma or similar qualification  
• English, French and Arabic (as advantage)  

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing
• Relevant experience with managed networks, Minimum of 5 years of experience with multi-services platforms, routing platforms, routing protocols SIS/RIP/RSVP/OSPF/BGP/ IbGP/ and troubleshooting down to packet level

Competencies:

• Ability to maintain a large network with complex network technology
• Excellent TCP/ IP networking skills
• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint  
• Strong understanding of managed networks, with proven experience with MPLS technology including L2/L3 VPN and traffic engineering  
• Effectively manage processes and solutions to maximize efficient work within the business unit
• Desire to provide inputs for new product development and management
• High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN Infraco business units  
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Work proactively across multiple cultures and languages within the MTN footprint countries
• Strong computer literacy  

Other:

• Regional and international travel
• Able to motivate and inspire team members across multiple MTN footprints

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JOB DESCRIPTION

• Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group.
• Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

Mission /Core purpose of the job 

The Manager – Messaging Planning is expected to:

• To provide Leadership to ensure the efficient and effective design, planning, deployment, optimisation, and commissioning of the Messaging Platforms including SMS Routers and SMS Firewalls and related service security and in line with the business requirements (required timelines, budget constraints and quality standards). 
• To provide Leadership for the planning, expansion, and monetisation of the Messaging platforms and to manage the design and planning of sustainable, future-proof platforms that support the present and future Expansion for Bayobab.
• To map out a technology roadmap for technological migration in line with global technology trends and business ambitions.
• To provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the messaging-based infrastructure to deliver products through service orchestration

Key Performance Areas:

The Manager – Messaging Planning will be accountable to the following objectives:

• Developing the Bayobab planning function to meet the changing needs of the business and users, new projects, and technologi
• Collaborating with business teams to continuously evolve Bayobab core network platforms, focusing on supporting improved performance and customer experience.
• Facilitating Network governance process in coordination with Bayobab stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Messaging platforms planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Messaging platforms within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes. 
• Establishing standards, methodologies, and documentation for the Messaging platforms and network. 
• Deliver a target Product and Services architecture with a 3-year time horizon taking global technology developments into consideration.
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Messaging platforms, infrastructure, and services.
• According to departmental KPI’s in line with the company mission, objectives and customer satisfaction indices

Staff Leadership and Management

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork. 
• Build professionalism, loyalty, and commitment to the organization. 
• Communicate actively and effectively resolving any potential conflicts that may arise. 
• Living the Bayobab – changing and influence employees behaviour. 
• Manage conflict proactively and monitor disciplinary and grievance actions and trends 
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices
• Continually develop a culture of strong collaboration and effective team working.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the direct reports.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manages resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Competencies

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute 
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 
• Strong understanding of managed networks 
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others
• Participate and provide inputs to overall Lanning budgets in line with business objectives, under oversight of SM.

Job Requirements

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Master’s degree (advantageous) 
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English and language of country (preferable)

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications and platforms in a variety of technology footprints and geographies and markets.
• Functional experience in Core platforms including messaging, mobility, roaming, signalling, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Solid understanding of virtualisation and cloud-based solutions and technologies in relation to Roaming, Messaging and Signalling platforms 
• Hands on experience with Messaging hubs / platforms as well as value added platforms.
• Hands on experience with SMS Routing, Hub and Firewall technology
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable asset.
• Strong Knowledge on GSM/LTE/5G network architecture and signalling architecture (STP’s/DRA/DEA).
• Strong Knowledge on End to End architecture and connectivity at solution level including core network, signalling, roaming and VAS.
• Expert Knowledge of Signalling  protocols and standards relating to CAMEL/GRX/GTP/DIAMETER, SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP.
• Understanding of the standard call flows for messaging, roaming Vas and Signalling involving multiple services. 
• Basic understanding of IPX and its positioning with the career network infrastructure.
• Understanding of IoT platforms, providers and mobile roaming and roaming VAS.
• Expert in SMS/SMPP data solutions (A2P,P2A, P2P, RCS, etc).
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology including containerisation (CNF’s).
• Extensive knowledge of virtualized environments (VNF’s), API’s.
• Understanding of other core platform and network areas including voice core, unified communications and collaboration, and related value-added services (VAS) and security. Familiarity with SIP and IP Telephony protocols 
• Understanding of troubleshooting processes for connectivity and services.
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous)
• Identifying and mitigating risks associated with network planning, ensuring business continuity and minimizing service disruptions

Functional Knowledge: 

• Understanding of telecommunications fundamentals, including concepts like circuit-switched and packet-switched networks, standard protocols and interfaces.
• In-depth knowledge of core network architecture, including various generations of mobile networks (2G, 3G, 4G, and 5G), as well as fixed-line networks.
• Familiarity with network protocols and industry standards, such as GSM, CDMA, LTE, IP, MPLS, and others.
• Knowledge of core network elements like Mobile Switching Center (MSC), Serving GPRS Support Node (SGSN), Gateway GPRS Support Node (GGSN), and other elements in 4G and 5G networks.
• Proficiency in using network planning tools and software for capacity planning, and network optimization.
• Ability to assess network capacity requirements and plan for the expansion or enhancement of network resources to meet current and future demands.
• Skills in monitoring and managing network performance, including troubleshooting and optimizing network elements to ensure optimal service quality.
• Awareness of regulatory requirements and compliance standards in the telecommunications industry to ensure legal and operational adherence.
• Keeping abreast of emerging technologies in the telecommunications field, such as network virtualization, cloud-native architectures, and edge computing.
• Collaboration with other departments like operations, engineering, and business development to align network planning with overall business objectives.
• Managing relationships with equipment vendors and staying informed about the latest advancements in network infrastructure technologies.
• Leadership skills to manage a team of network planners, engineers, and analysts, fostering a collaborative and innovative work environment.
• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation

Collaboration

Responsibility towards:   

Key internal stakeholders:   

• Product Team
• Other functions within Bayobab
• Bayobab Technology Team
• Group Bayobab Teams
• Regional office teams
• MTN Group Technology
• MTN OPCOs

Key external stakeholders:   

• External auditors/ regulators / statutory bodies (need basis only)

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• The Test Manager has the overall responsibility to lead the end-2-end roaming testing strategy and implementation between the OpCo’s, the roaming partners, test equipment supplier.

RESPONSIBILITIES

• Key Performance Areas:  Core, essential responsibilities / outputs of the position (KPA's)

Core:

• The Test Manager will be accountable to achieve the following KPA’s:
• Deliver a GSMA-compliant roaming testing strategy for the Roaming Hub.
• Lead the Testing Team and ensure an efficient roaming testing process
• Deliver the Test Factory RVAS for all roaming partners and OpCo’s.  
• End to end responsible for all IREG testing, TADIG testing and quality testing (GRQ) between MTN OpCo’s and the roaming partners
• Ensure that SLA’s for testing and troubleshooting are maintained.
• Ensure that monthly KPI’s are met for completed IREG tests, TADIG validation (TCC), IR.21 implementations, billing implementations and quality tests.
• Keep the roaming footprint for OpCo’s up to date.
• E2E onboarding of new customers
• Logging and tracking of roaming quality issues for OPCOs/partners.
• Monitor and report on international roaming performance.
• Conduct regular regression tests (QoS) with commercially launched partners
• Liaise with  foreign operators,, internal departments, and external parties with regards to roaming related issues.
• Conduct analysis of roaming service abnormalities/performance functional tests.

Responsibilities:

• The Test Manager is responsible in this position to:
• Lead and be responsible for a team of IREG, TADIG and Quality coordinators, and Services Administrator 
• Ensure day-to-day activities related to roaming testing, trouble-shooting, test prioritisation, test reporting, process escalations, and for setting test requirements in compliance with the GSMA.
• Ensure contact between roaming partners and Roaming Operations IREG and TADIG testing and technical integration teams. 
• Lead a team for E2E technical roaming testing (i.e. IREG - TADIG- quality service launch). 
• Assume full responsibility to approve tests.
• Efficiently use test units put at disposal to meet business objectives.
• Ensure successful test provisioning to expand the MTN roaming services footprint.
• Manage testing of all roaming services; e.g. GSM (IR.24), GPRS (IR.35), CAMEL (IR.32 & IR.60), 3G, 3.5G, 4G, and 5G.

QUALIFICATIONS

• Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in Engineering, IT, and/or Telecommunications
• Formal leadership certification training (preferred)
• English: verbal and written proficiency
• French: Advantage

Experience:

• 8 years’ experience in managing end-to-end roaming testing
• Minimum of 5 years’ experience leading roaming testing teams 
• Experience with Quality of Services (QoS) and commercial launch processes
• Experience with SS7 and GPRS tracing, as well as GRX & IPX providers
• Experience with the technical troubleshooting of International Roaming; in a hub advantageous
• Experience with IR.21 creation, updates, distribution, and management in GSMA’s RAEX 
• 5 + years’ experience in the leadership and development of teams
• Experienced in creating and conducting presentations in English.
• Experienced presenting to senior management and OpCo leadership.

Competencies:

• Deep understanding of telecom networks, billing flows, handsets, and roaming services 
• Documented technical skills pertaining to GSMA regulations about IREG and TADIG testing (i.e. IR.24, IR.35, IR.32, IR.60, 3G, and 4G/LTE) 
• Strong knowledge of SS7 signalling and core network management;
• Deep knowledge of GPRS platforms (i.e. SGSN, GGSN) and associated protocols
• Solid background, in-depth knowledge and experience GSM and LTE roaming. 
• Deep technical understanding of the technology and E2E technical roaming.
• Excellent communications skills (both written and verbal) 
• Demonstrated ability to successfully work well within and lead teams
• Strong written and verbal communication and presentation skills
• Strong analytical, investigative, problem-solving, and decision-making skills.
• Demonstrated interpersonal, written, and verbal communication skills.
• Excellent influencing skills, in particular with decision-makers.
• End-to-end understanding of mobile roaming operations 
• Broad knowledge of roaming billing, network engineering, and roaming operations.
• Intermediate skills with MS Office, i.e. Word, Excel, PPT, and SharePoint. Automation of reporting on powerBi and other automation platforms.

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• The Specialist - Sales Roaming is directly responsible to providing support to the entire Roaming Sales team, with the development and implementation of innovative roaming agreements, interpreting timely wholesale roaming intelligent reporting and roaming contract administration.

RESPONSIBILITIES

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA's)

The Specialist – Roaming Sales will be accountable to achieve the following objectives:

Core:

• Analyse wholesale roaming pricing and revenue performance of wholesale IOT deals.
• Aid the team with data to define a sales strategy to grow wholesale roaming revenues.
• Help to define regional wholesale roaming negotiation targets to optimise roaming revenues. 
• Maintain the Wholesale Roaming Dashboard to analyse and report on Wholesale performance.
• Management of roaming agreements and databases; ensure that contracts are current and that partners operate to agreed SLAs, escalating deviance where required.

Responsibilities:

• Analyse regional wholesale growth of the roaming hub from current wholesale roaming deals.
• Create periodic reporting on roaming deals, performance of discount targets, steering impact, and pricing in support of the Wholesale team.
• Provide roaming financial analysis and support the team in developing business cases.
• Review and verify the accuracy of roaming rates defined in the IN/Billing System to guarantee correct billing and charging for services.
• Prepare and evaluate budgeting and forecasting for Wholesale.
• Develop databases and analytics or predictive models to identify revenue gaps/opportunities.
• Facilitate the exchange of roaming documents, tariffs, and information between roaming partners and relevant stakeholders.
• To ensure that roaming contracts are correctly filed, circulated with stakeholders and quarterly audits are carried out. 
• Maintain a deep understanding of GSMA roaming processes and standards, ensuring compliance, and leveraging them to our advantage.
• Autonomously operate within the policies, procedures, systems and frameworks applicable to the Roaming Section to enable the section to operate efficiently.

Output:

• Support Sales Roaming team in Deal Presentation for Pricing Committee.
• Statistical input into Wholesale Roaming Strategy for the Roaming Hub
• Statistical input into Yearly Wholesale Master Prioritisation List (WMPL) to prioritise IOT deals
• Statistical input into Wholesale Steering of Roaming Strategy by roaming partner and deal
• Wholesale Roaming Dashboard

QUALIFICATIONS

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor’s degree in business or accounting or engineering; specialisation on Statistics and/or Analytics
• MBA or equivalent graduate-level financial analytical education (preferred)
• English: verbal and written proficiency

Experience:

• 3 years’ experience gained working in an MNO wholesale roaming or finance operation.
• 3 years’ experience in financial modelling and analysis, plus prior use of various tools
• 3+ years of progressive experience in data analytics and data analytics software
• Proven ability to construct databases, datasets, and ensure data quality.
• Experience in performing quantitative statistical analysis (preferably in a roaming team)
• Experience in presenting complex data to decision-makers concisely.
• Familiarity with GSMA roaming processes and regulations (preferred).

Competencies:

• Advanced Analytical and organizational skills,
• Excellent skills with Microsoft Applications.
• Excellent contract management skills. 
• Strong analytical and data modelling skills.
• Skilled at forecast, wholesale pricing, roaming results analysis, and reporting proposing solutions based on analysis.
• In-depth understanding of roaming processes, tariffs, and industry standards (preferred).
• Excellent analytical and problem-solving abilities with a data-driven approach.
• Strong organizational and time management skills.
• Exceptional interpersonal skills, written and verbal communication.
• Enthusiastic team player with a strong drive to create positive and dynamic work environment.