Latest Jobs at MTN Nigeria

Location: Nigeria

Job Description     

• Ensure business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations/ways of work etc
• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Must ensure customer experience of the services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition

• Normal MTNN working conditions

Requirements, Experience & Training

• 3 - 7 years of experience in an area of specialisation; with experience with working with others
• Experience working in a medium  organization
• Experience in Unix System Administration and scripting
• Experience in Digital Service platforms and Application Programming Interface(API)
• 3 years experience in Application Support.

Minimum qualification

• B.Sc, B.Eng, HND or MTech.

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Location: Nigeria

Job Description     

• Provide project management technical input, to foster collaboration and accountability in the drive to deliver a distinct customer experience that promotes, enhances and sustains long term positive customer patronage and advocacy
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Support the identification and resolution of customer issues; achieving milestones; committing and managing appropriate resources; maintaining forward momentum and achieving desired outcomes
• Liaise with Senior Management in MTNN  to ensure effective integration and cross-functional collaboration across all functions responsible for driving the Customer Experience agenda
• Manage overall development and implementation of Customer experience strategy and Review international customer service trends to provide intelligence
• Developing approaches to enhance products, services and overall customer experience Development of frameworks and key metrics for defining and analyzing customer relationship and experience with a view of attaining a Net Promoter Score (NPS) of 10
• Develop required project management documentation and reporting for EXCOM on progress of Must Win Battle implementation Monitor and track completion rates of the Customer Experience Must-win-Battles and enabling activities
• Provide input to the design of relevant initiatives and facilitate development of accountability action plans, establishing the approaches and implementation of research to understand customer loyalty and return on investment (ROI)

Job Condition

• Normal MTNN working conditions
• Extended work hours, may be required

Experience & Training
Experience:

• 6 - 13 years’ work experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in  supervising/managing others
• Experience working in a medium to large organization
• Extensive Project management experience with experience in delivering technology-related solutions
• Customer service orientation
• Experience in Mining Enterprise Data Warehouse management

Training:

• Network functionality/ Integration
• Product development

Minimum qualification

• BSc, BA or HND

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Employment Status: Permanent

Job Description

• Coordinate all health project implementation processes
• Work with implementing partners and consultants to draft the project implementation schedules.
• Prepare board submission papers and reports (project proposals and agreement) with implementing partners.
• Coordinate and monitor all MTNF health projects and interventions in various states of nigeria.
• Liaise with key stakeholders at different levels of society, business, government departments and NGO’s
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

Job Condition

• Normal MTNN working conditions

Requirements, Experience & Training
Education:

• First  degree in any relevant discipline

Experience:

• 3 - 7 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience  in development and health related project management
• Experience in project mangement
• Experience in stakeholder and vendor mangement

Minimum Qualification

• BSc, HND or BA.