Latest Jobs at MTN Nigeria

• Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
• Ensure code applications are in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities. 
• Create and execute technical test plans for operational and bug fixes.
• Participate in transitions of the application or technical architecture, design and development components into production environment.
• Ensure the integrity of the solutions delivered into production environment.
• Perform reconciliations, proactive monitoring and ensure adequate service controls are in place.
• Ensure best customer experience of services offered on the different platforms within expected Service Levels.
• Work with teams and departments external to the immediate team e.g. solution delivery, business users, infrastructure teams, vendors and other developers, to make sure that the configuration and custom components meet application requirements and performance goals. 

Education:

• First degree in Computer Science or any related discipline 
• Fluent in English 

Experience:

• 3 – 7 years of experience in an area of specialization; with experience with working with others
• Experience working in a medium-sized organization 
   

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• Provide governance for all managed service vendors/Towerco in the region across different technologies supported.
• Manage activities of CSEs and ensure smooth operations in the region
• Act as high-level support for resolution and closure of critical service performance issues. 
• Problem management to eliminate repetitive failures and guarantee QoS 
• Drive contractual obligations to KPIs (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) 
• Carry out periodic audit of MSAN nodes/RDLU to ensure they are optimal.
• Govern ATP process and ensure all changes on enterprise network are captured on the database.
• Provide business intelligence using data analytics from field, vendor, and Performance reports.
• Review and verify all reports submitted by Vendors/Towerco on a weekly basis.
• Supervise all planned network expansions, service migrations, modernization, and optimization activities in the region.
• Review and verify all proforma invoices submitted by vendors/Towerco 
• Co-ordinate regional change request management and provide relevant information to all stakeholders. 

Education:

• First degree in Engineering or Science related discipline
• Numerical/data analysis skills 

Experience:

• 3-7 years of experience which includes;
• Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field 
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders engagement, vendor management, problem management, data analytics using visualizations.
• Good knowledge of IP and data networks, and performance KPIs

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• Drive the planning and implementation of national priority portfolio projects within cost, scope, and projected timeline; in alignment with defined strategy, MTNN internal processes and procedures
• Coordinate project planning meetings and organize project logistics
• Monitor daily progress on projects and provide detailed updates
• Timely reporting (internal & external) and resolution of identified project related issues
• Direct post Implementation activities - monitoring & evaluation of projects to measure output
• Provide guidance, feedback, and encouragement to team members to ensure achievement of set goals
• Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
• Conduct research studies on national priority focused initiatives to collate competitive intelligence
• Ensure MTNN Senior Management and Staff participation in national priority project activities and events
• Optimize funding/resource allocation to ensure adequate funding of activities/initiatives, timely fund disbursement and payments, and budget tracking
• Leverage MTNF interventions for MTN brand visibility, loyalty, goodwill and to positively influence external stakeholders
• Deliver business value through collaboration with relevant MTNN Ecosystem partners

Education:

• First degree in any relevant discipline, Project Management expertise would be desired
• Fluent in English and other Nigerian languages

Experience:

• 3 - 7 years’ experience which includes:
• Minimum of three (3) years working in a medium organization with professional experience in Corporate Social Responsibility activities
• Experience in development of health-related and national priority initiatives that contributes to national development

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• Table all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issue an agenda and circulate all requests for changes to Change Advisory Board members in advance of meetings to allow prior consideration.
• Liaise with all necessary parties to coordinate change building, testing and implementation, in accordance with schedules.
• Update the change log with all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality.
• Review all implemented changes to ensure that they have met their objectives and refer back any that have been backed out or have failed.
• Provide advice and support for the design, planning, development and introduction of new services, ensuring these are consistent with the principles and contractual agreements and that the suppliers are fully engaged and involved early to ensure they can provide appropriate and good value service offerings across the company.
• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
• Use developed measurement systems to track adoption, utilization and proficiency of individual changes.
• Work with project teams to integrate change management activities into the overall project plan.
• Assist in implementation of an automated system for daily Network Service Management Centre (NSMC) activities and Change management KPIs.
• Interface with third party companies (Co-location partners and other GSM Company providers) to ensure appropriate and effective communications are in place for all stakeholders including ensuring escalation routes are clear and well managed)
• Provide regular updates on MTNN performance and other network issues to all the stake holders (Analyze change records to determine any trends and produce regular management report).

Education:

• First degree in Electrical Electronics/Computer Science/Engineering or a related field.
• Procession of professional certification (UNIX, CCNA) certification is advantageous
• Fluent in English 

Experience:

• 3 - 7 years of experience which includes;
• Experience in light current, telecommunications or a related field.
• Experience in GSM switching environment preferably working on Ericsson, Huawei and Siemens switches is desirable
• Experience working in a medium-sized organization 

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• Ensure value is created by optimising business projects/activities 
• Provide coaching and support to Radio Support and Implementation Engineers (including Regional staff) by providing necessary informal guidance and on-the-job/in-house training.
• Evaluate, test, approve and coordinate: new radio equipment, configurations, software releases, peripheral equipment, and calibration and repair of Test Equipment
• Conduct random and routine site maintenance/performance checks to ensure the integrity of MTN Nigeria’s assets and ensure that maintenance work meets MTN Nigeria’s specifications.
• Assist Engineers (Optimization and Implementation) with a resolution of complex and related emergency faults.
• Resolve all escalated Trouble Tickets within the Mean Time To Repair (MTTR) and escalate unresolved Trouble Tickets to 3rd line Support (Vendor/Supplier) and follow up for prompt resolution.
• Escalate radio-related faults that cannot be resolved to vendors for further investigation and permanent resolution. Analyze trends of radio-related faults, identifying internal and external interference sources.
• Update radio HLS activity and Tools/Test Equipment database.
• Adhere to IBS DAS Acceptance Procedure
• Maintain good working relationship between Network operations department and all associated parties within the company and externally.
• Communicate and ensure understanding of technological updates and distribute new software and usage instruction to relevant staff
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values. 

Education:

• First degree in Computer Science / Electrical Engineering or related field

Experience:

• 3 - 7 years experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Radio & BTS experience with a GSM or Wireless Telecomm operator: 
• Experience in transmission,  Radio frequency propagation and radio planning is essential
• Radio/Micro Wave equipment installation and maintenance. 

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• Evaluate projects, identify issues and make recommendations based on existing monitoring & evaluation standards/methodology and monitor project reporting process, project partners and consultants.
• Periodically monitor and inspect select project sites.
• Create and coordinate project reporting formats and evaluation tools.
• Collect and analyze data on all MTNF projects.
• Review and analyze consultants’ reports and highlight issues in respect of related projects.
• Champion adherence to quality standards and monitor adherence to MTNF policies and procedures.
• Prepare comprehensive reports for decision making by management.
• Manage relationship with monitoring & evaluation consultants.

Education:

• First degree in any relevant discipline 
• Fluent in English 

Experience:

• 3 - 7 years’ experience which includes:
• Experience working in a medium-sized organization 
• Experience with proven project management skills preferably from a reputable management consultancy firm 
• Cross-functional role relationships within a corporate environment
• Active interest/participation in community development or social initiatives

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• Provide administrative support for day-to-day activities of the General Manager (GM) Commercial Legal office.
• Cross check documents for GM Commercial Legal review to ensure quality control and compliance to MTNN policies, writing minutes of meetings and produce memos for review.
• Perform quality control checks on GM Commercial Legal presentations, ensuring proper formatting and elimination of errors
• Develop and maintain an efficient documentation and filing (electronic and hard) process, assisting in filing of statutory documents.
• Make efficient travel arrangements for the GM Commercial Legal office.
• Coordinate social events connected to the GM Commercial Legal office, preparing cost estimates, managing budgets and coordinating all activities for the success of the programmes/events.
• Respond to customer queries and requests on non-technical issues and escalate to GM Commercial Legal where necessary.
• Handle GM Commercial Legal internal and external designated correspondence, processing all requisitions for the GM Commercial Legal office.

Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 1-3 years’ experience which includes:
• Experience working in a small to medium-sized organization

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• Gather and prioritize analytics demands from various functions in MoMo PSB and project manage delivery against demand
• Borrow BI & Analytics capability from group and localize to provide effective analytics solutions to MoMo PSB
• Work closely with product, technology and operations teams to drive complex data and trend analysis
• Benchmark and measure the performance of various business operations projects
• Extract data & build dashboards, combining data from multiple sources to turn raw data into actionable insights 
• Examine, interpret and report results of analytical initiatives to stakeholders in leadership, technology, sales, marketing and product teams
• Provide support to functional teams for web/platform analytics across reporting, maintenance, and integration of data sources
• Provide prompt resolution of BI systems issues related to integration of peripheral systems and ensure high levels of BI availability through support functions and in-depth testing
• Generate fortnightly, monthly, and quarterly reports to uncover learnings and insights to guide future business improvement processes
• Build, develop and maintain data models, reporting systems, data automation systems, dashboards and performance metrics support that support key business decisions
• Work collaboratively with other specialists in the BI & Analytics team for the ETL lifecycle
• Apply industry knowledge to interpret data and improve functional performance
• Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company
• Ensure availability and integrity of customer data (usage, behavior, ARPU, etc. by geography and product) and solve intelligence and information problems and provide insight from incomplete information
• Provide and articulate understanding of secondary data sources and knowledge of interoperability of data sources
• Escalate unsolvable issues to Manager BI & Analytics in a timeous manner.

Education:

• First degree/diploma in Data Analytics or related field
• Post Graduate degree in similar or related field is an advantage
• Fluent in English

Experience:

• 3 - 7 Years' experience including:
• Experience in Fintech, Banking or Telecom is preferred 
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
• Experience in data analysis and management, business performance management and BI within the Fintech industry
• Knowledge of modern Big Data platforms and Open-Source solutions to database, data analysis, and data management 
• Deep knowledge and experience in data reporting/visualization tools (Power BI, Tableau, etc.)
• Deep knowledge and experience in data analytics tools (SQL, Python, SAS, etc.)
• Experience working across global locations/regions and have a grasp of political, social, infrastructure and integrity challenges
   

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• Act as the point of contact to the Chief Sales and Distribution Officer (CSDO), handling and distributing confidential mails, telephone calls, faxes, etc.
• Develop and maintain an efficient documentation and filing (electronic and hard) process.
• Manage sensitive matters and information regarding peculiar issues within the department.
• Co-ordinate and manage CSDO's calendars, travel arrangements and schedules, negotiating potential conflicts and determining feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Cross-examine documents for CSDO’s review to ensure quality control and compliance to MTNN policies.
• Collate monthly activity reports from the different units within the assigned department for the CSDO’s review.
• Perform quality control checks on assigned CSDO’s presentations, to ensure proper formatting and elimination of errors.
• Prepare meeting/conference logistics and host visitors on behalf of the CSDO.
• Process all requisitions for the CSDO’s office.
• Respond to customer (internal/external) queries and requests on non-technical issues and escalate to the CSDO when necessary.

Education:

• First degree in any related discipline 
• Fluent in English 

Experience:

• 1 - 3 years’ experience including: 
• Experience working in a medium-sized organization