Latest Jobs at Moniepoint Inc.

About the role

• The Senior QA Engineer role plays an important part in our company’s product development process.
• Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs while being cost-effective.

What you’ll get to do

• Collaborate closely with product managers and developers to understand product requirements and design specifications.
• Develop and implement a comprehensive test strategy and detailed test plans.
• Author thorough functional and integration test cases; coordinate reviews with developers, product managers, and business stakeholders to identify gaps and complex scenarios.
• Execute test cases, publish test reports, and communicate results with product and business stakeholders.
• Track and report quality metrics such as defect density, test coverage and open defect counts.
• Design and develop robust test automation approach.
• Own all aspects of testing, test scripts development, and configuration management.
• Create mocks and stubs to enable isolated component & integration testing.
• Act as the primary point of contact for Product Managers and Developers to ensure requirements are testable and understood.

To succeed in this role, we think you should have

• Bachelor’s degree in computer science or a related engineering discipline.
• 6+ years of experience in Quality Engineering.
• Proven ability to write clear, concise, and comprehensive test plans, and approaches.
• Strong programming skills in Java/TypeScript/JavaScript with a focus on test automation.
• Strong experience in testing APIs, microservices, mobile native, and web applications.
• Strong knowledge of SQL, NoSQL databases, and pub-sub technologies.
• Proficiency in working with Linux/Unix environments and cloud infrastructure (GCP, Docker).
• Experience in non-functional testing, including performance, security, and monitoring/alerting.
• Knowledge of CI/CD pipelines (Jenkins / GitHub Actions / Harness).
• Familiarity with Jira, Test case management, Postman, Playwright/Selenium, RestAssured.
• Strong experience in Agile/Scrum methodologies.
• Excellent problem-solving, troubleshooting, and debugging skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams.

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Job Purpose

• The Regional Team Lead (“RTL”) builds strong relationships with customers and ensures products or services are optimized to receive the highest ROI. 
• The RTL plays a major role in hiring, training and mentoring the offline customer support team across offline channels.
• He/she is also in charge of implementing policies with internal teams to establish quality customer service that exceeds expectations.

Key Responsibilities
Team Leadership & People Development:

• Line Management: Directly oversee a team of Offline Customer Support Officers & State Team Leads, managing daily workflows and resource allocation.
• Performance Management: Drive accountability through rigorous metric monitoring, regular calibrations, and PIP (Performance Improvement Plan) administration.
• Mentoring & Coaching: Conduct impactful 1:1 feedback sessions and develop training paths to upskill team members.

Operational Excellence & Strategy:

• Relationship Management: Build and maintain strategic relationships with key accounts, moving from reactive support to proactive success strategies.
• Process Improvement: Develop and share best practices to enhance the efficiency and quality of support workflows.
• Reporting: Analyze team KPIs to prepare comprehensive weekly and monthly performance insights for senior management.

Stakeholder & Project Management:

• Cross-Functional Collaboration: Act as the primary liaison for Regional Managers and State Coordinators to align support goals with regional needs.
• Project Oversight: Lead and execute customer support-related events and strategic projects.
• Field Engagement: Conduct regional visitations across state offices to audit support quality and understand local customer challenges.

Required Skills & Competencies
Educational & Experience Requirements:

• Education: BSc in any relevant field.
• Experience: Minimum of 5 years in a relevant customer service or support environment, with demonstrated leadership growth.
• Service: Must have completed NYSC.

Technical & Professional Skills:

• Systems Expert: Advanced proficiency in CRM tools, ticketing systems, and managing high-volume interactions..
• Tech Savvy: Strong computer literacy with the ability to navigate and troubleshoot multiple technical systems simultaneously.
• Analytical Skills: Ability to interpret data and translate it into actionable performance reports.

Communication & Interpersonal Skills:

• Articulate Communicator: Exceptional written and verbal skills, with the ability to explain complex information concisely.
• Adaptive Personality: A high degree of emotional intelligence to navigate various customer personalities and conflict-resolution scenarios.

Personal Attributes:

• Strategic Thinker: Highly organized and detail-oriented with the ability to prioritize tasks in a fast-paced digital environment.
• Empathy-Driven: A deep sense of patience and customer-centricity.
• Independent & Collaborative: Capable of driving results autonomously while fostering a unified team environment.

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About the Role

• We are looking for a skilled and highly motivated Penetration Tester to join our Information Security team.
• The Penetration Tester will be responsible for identifying and exploiting vulnerabilities in our systems, networks, and applications to enhance the organization's security posture.
• The ideal candidate will have a strong technical background in ethical hacking, vulnerability assessment, and security testing methodologies

Key Responsibilities
Vulnerability Assessment and Exploitation:

• Conduct comprehensive offensive penetration testing on network infrastructure, web applications, mobile applications, and other digital assets.
• Identify, analyze, and exploit security vulnerabilities using advanced tools and techniques.
• Perform manual testing to complement automated tools and identify complex vulnerabilities.

Reporting and Documentation:

• Document findings in detailed, clear, and concise penetration testing reports. 
• Provide actionable recommendations to mitigate identified vulnerabilities 
• Communicate findings and recommendations to technical and non-technical stakeholders

Security Tools and Methodologies:

• Utilize a variety of penetration testing tools such as Burp Suite, Metasploit, Nessus, Nmap, and others.
• Develop custom scripts and tools to assist in testing efforts.
• Stay updated on the latest security vulnerabilities, tools, and methodologies.

Collaboration and Support:

• Work closely with the security operations, development, and IT teams to address security issues..
• Participate in red team/blue team exercises to improve overall security posture..
• Provide support and guidance to junior penetration testers and security analysts 

Compliance and Standards:

• Ensure penetration testing activities comply with relevant regulations and standards such as PCI-DSS, ISO 27001, etc.
• Contribute to the development and maintenance of security policies and procedures

Skills and Qualifications

• A Bachelor's degree in Computer Science, Information Security, Computer Engineering ora  related degree
• Possesses relevant certifications, such as OSCP, CEH, GPEN, or CISSP, is required.
• Minimum of 3 years of experience in penetration testing, ethical hacking, or a related field 
• Proven track record of identifying and exploiting vulnerabilities in diverse environments.
• In-depth knowledge of network and application security principles.
• Proficiency with penetration testing tools and methodologies.
• Strong understanding of common vulnerabilities and exploitation techniques.
• Experience with scripting and programming languages such as Python, Ruby, Bash, or PowerShell
• Excellent analytical and problem-solving skills
• Strong communication and reporting skills.
• Ability to work independently and as part of a team.