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  • Posted: Sep 27, 2022
    Deadline: Not specified
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    Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
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    CARM Intern

    INTERN WORKSITE LOCATION: Jere, Borno State

    DATE OF INTERNSHIP:  03/10/2022

    LENGTH OF INTERNSHIP: 6 months

    Program/Department Summary  

    Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development, and conflict mitigation. With the insurgency spilling over from the Northeast of Nigeria and causing displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. With funding from institutional donors, foundations and private corporations, Mercy Corps continues to aid and meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.

    With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps’ strategy and expansion plans aim to address the root causes of the crisis and seek to build long-term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods, social cohesion and social protection, and youth empowerment with emphasis on adolescent girls and boys. With multiple funding streams from large institutional donors and foundations, Mercy Corps’ programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.

    A Community Accountability and Reporting Mechanism (CARM) is an essential part of Mercy Corps' commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps' high standards of accountability.

    The CARM Intern will support CARM implementation primarily within the THRIVE program in MMC and Jere. The successful candidate will support the Country CARM Officer to the continued establishment, maintenance, management, and adaptation of CARM implementation and rollout of CARM into the THRIVE program.

    Intern’s Responsibilities
    Implementation & Program Quality:

    • Support the implementation and adaptation of CARM in the THRIVE program.
    • Support to manage program-level feedback channels (helpdesk, suggestion boxes, community accountability community, community ambassadors, face-to-face).
    • Regularly collect feedback from context-appropriate feedback channels.
    • Log all feedback and responses in the CARM database.
    • Support to refer sector-specific feedback to appropriate channels for resolutions. Ensure all feedback and actions taken are documented and response/resolution of the feedback is shared back to the informants.
    • Ensure feedbacks are closed within the Mercy Corps’ CARM feedback grade turn-around time.
    • Provide weekly CARM updates to the Country CARM Officer.
    • Support in the development of work plan for the roll-out of CARM.
    • Support to conduct routine CARM sensitization to community members. Ensure inclusive sensitization in all communities.
    • Support the Country CARM team and/or local partners in designing and disseminating appropriate communication materials that promote the use of feedback mechanisms or transparency (hotline business cards, distribution signs, community signs and banners, etc.).
    • Conduct field visits, and engage in CARM spot checks and trainings.
    • Perform other duties and responsibilities as required that may be assigned from time by the supervisor.

    LEARNING OBJECTIVES:

    This position will offer the intern an opportunity to understand what Mercy Corps stands for as well as understand the Humanitarian program in Borno State. Working in the CARM department, the Intern will be able to learn how to receive, document and manage feedback on the CARM database plan and prioritize work schedule in a fast-demanding work environment, in addition to working with participants of the different components of the program and the community in general.

    The Intern will work with other team members in THRIVE as well as other units and should be able to develop a good working relationship with the rest of the team.

    Major part of the job responsibility will be to support the Country CARM team with set-up and continuous management of context-appropriate feedback channels, CARM sensitization, feedback intake, and referral on the CARM database.

    DELIVERABLES: With the support of the Country CARM team, the successful candidate will

    • Regularly collect feedback from context-appropriate feedback channels.
    • Log all feedback and responses in the CARM database.
    • Refer sector-specific feedback to appropriate channels for resolutions. Ensure all feedback and actions taken are documented and response/resolution of the feedback is shared back to the informants within the turn-around time of each feedback grade.
    • Engage in community sensitization and disseminate communication materials that promote the use of feedback mechanisms or transparency.
    • Conduct CARM spot checks.

    IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING QUALIFICATIONS:

    • A minimum of OND/NCE in relevant field preferred
    • Good organization skills.
    • Ability to work under pressure
    • Good oral and written skills and computer skills
    • Strong computer skills on MS office programs
    • Fluency in English; fluency in Hausa and Kanuri is required

    WORKING CONDITIONS:

    The THRIVE program has lots of activities to be implemented that need to be completed within strict timelines. The Intern will be expected to work beyond the normal working hours some days and should be able to cope with pressure of doing every task fast, effectively, and efficiently.

    Office space, as well as working equipment is limited and Intern will have to cope with sharing space as well as equipment with the other team members.

    Mercy Corps Interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.

    Equal Employment Opportunity

    Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

    We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

    Safeguarding & Ethics

    Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

    go to method of application ยป

    Cash Assistant

    Location: Damboa, Borno State, Nigeria.

    The Program / Department / Team (Program / Department Summary)

    Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.

    As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.

     The cash Transfer Programming (CTP) Program Assistant is responsible for assisting in the implementation of CTP activities in the intervention community of Damboa in Southern Borno State.

    With support from the program officer – Cash & Voucher He/she will assist the program Officer to supervise all project selection and planning project assets, Local Government and Community liaison work, monitoring and payment.

    The CTP program assistant will report to the cash and Voucher Program Officer and work collaboratively with fellow programs and MEAL staff.

    The Position (General Position Summary)

    The program assistant will assist the program teams in the day-to-day implementation of all Cash Transfer in the area of intervention

    Essential Responsibilities

    • Assist the Cash Transfer Officer to ensure program progress according to the developed schedule and work plan
    • Monitor voucher redemption process, ensuring they are conducted according to the minimum SOP
    • Support in the process of beneficiary registration community mobilization and sensitization
    • Assist in promoting community participation and inclusion to encourage community ownership over activity implemented
    • Ensure equal representation of various community groups in the implementation of activities
    • Assist in the facilitation of community meeting focus group discussions and others as required by the program
    • Keep program officers and management updated about the security situation in the project implementation area
    • Provide weekly field reports capturing activities progress, lessons learned as well as the general situation and community updates and needs
    • Document lessons learned and success stories on the project
    • Adherence to all MC policies and procedures as outlined in MC policies and procedures manual
    • Conduct himself/herself professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian mission in the country of operation
    • Other duties as assigned

    SECURITY

    • Ensure compliance with security procedures and policies as determined by country leadership
    • Proactively ensure that members operate in a secure environment and are aware of policies

    Supervisory Responsibility

    None

    Accountability

    Reports Directly To: Cash Program Officer

    Accountability to Participants and Stakeholders

    Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

    Minimum Qualification & Transferable Skills

    • Demonstrated skills in planning, organizing and reporting.
    • 1 year of experience in project implementation, or work with local partners or in any role that includes training and capacity building of staff partners.
    • Diploma or Bachelor’s degree in a relevant field
    • Ability to work under pressure
    • Strong interpersonal intercultural and communication skills
    • Excellent oral, written skills and computer skills
    • Fluency in English, Hausa, Kanuri and other local languages is highly recommended.

    Success Factors

    Strong Work Ethics, having the ability to learn the most efficient way to complete tasks and finding ways to save time while completing daily assignments

    Dependability and responsibility, having the ability to come to work and be there when they are supposed to be and are responsible for their actions and behavior

    Adaptability, being adaptable and maintaining flexibility in completing tasks in an ever-changing workplace. Mercy Corps team members represent the agency both during and outside work hours.

    Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies and procedures and values always and in all in-country venues.

    Living Conditions / Environmental Conditions

    The position is based in Damboa LGA, Borno State, Nigeria, this is a relatively insecure location where freedom of movement is limited and areas where amenities are limited.

    Ongoing Learning

    In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

    Diversity, Equity & Inclusion

    Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

    We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

    Equal Employment Opportunity

    Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

    We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

    Safeguarding & Ethics

    Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

    Method of Application

    Use the link(s) below to apply on company website.

     

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