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Since 1979, we have helped people grappling with the toughest hardships survive - and then thrive. That’s the heart of our approach: We help communities turn crisis into opportunity. Throughout our history, Mercy Corps has demonstrated innovation, timeliness and the ability to adapt quickly to changing realities.
INTERN WORKSITE LOCATION: Jere, Borno State
DATE OF INTERNSHIP: 03/10/2022
LENGTH OF INTERNSHIP: 6 months
Program/Department Summary
Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls’ empowerment, economic development, and conflict mitigation. With the insurgency spilling over from the Northeast of Nigeria and causing displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs. With funding from institutional donors, foundations and private corporations, Mercy Corps continues to aid and meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation, protection, and livelihoods.
With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps’ strategy and expansion plans aim to address the root causes of the crisis and seek to build long-term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods, social cohesion and social protection, and youth empowerment with emphasis on adolescent girls and boys. With multiple funding streams from large institutional donors and foundations, Mercy Corps’ programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.
A Community Accountability and Reporting Mechanism (CARM) is an essential part of Mercy Corps' commitment to excellence and integrity, by providing individuals, organizations, local groups, and other stakeholders a means of raising concerns about potential staff misconduct or sharing feedback or programmatic activities (positive and negative) with Mercy Corps, independently from program operations. In the context of Nigeria, rolling out and implementing CARM will ensure that the Nigeria team will continue to uphold Mercy Corps' high standards of accountability.
The CARM Intern will support CARM implementation primarily within the THRIVE program in MMC and Jere. The successful candidate will support the Country CARM Officer to the continued establishment, maintenance, management, and adaptation of CARM implementation and rollout of CARM into the THRIVE program.
Intern’s Responsibilities
Implementation & Program Quality:
LEARNING OBJECTIVES:
This position will offer the intern an opportunity to understand what Mercy Corps stands for as well as understand the Humanitarian program in Borno State. Working in the CARM department, the Intern will be able to learn how to receive, document and manage feedback on the CARM database plan and prioritize work schedule in a fast-demanding work environment, in addition to working with participants of the different components of the program and the community in general.
The Intern will work with other team members in THRIVE as well as other units and should be able to develop a good working relationship with the rest of the team.
Major part of the job responsibility will be to support the Country CARM team with set-up and continuous management of context-appropriate feedback channels, CARM sensitization, feedback intake, and referral on the CARM database.
DELIVERABLES: With the support of the Country CARM team, the successful candidate will
IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING QUALIFICATIONS:
WORKING CONDITIONS:
The THRIVE program has lots of activities to be implemented that need to be completed within strict timelines. The Intern will be expected to work beyond the normal working hours some days and should be able to cope with pressure of doing every task fast, effectively, and efficiently.
Office space, as well as working equipment is limited and Intern will have to cope with sharing space as well as equipment with the other team members.
Mercy Corps Interns and volunteers represent the agency both during and outside of work hours and are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
Location: Damboa, Borno State, Nigeria.
The Program / Department / Team (Program / Department Summary)
Mercy Corps has been present in Nigeria since 2012, focusing its interventions on humanitarian assistance, economic development, and conflict mitigation. With the ongoing insurgency in Northeast Nigeria causing the displacement of millions of individuals, Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs.
As the crisis has persisted, Mercy Corps’ strategy has also expanded to address the root causes of the conflict and seek to build the long-term resilience of communities with integrated programs focusing on governance, the recovery of markets and livelihoods, social cohesion and social protection, youth empowerment, and local conflict management.
The cash Transfer Programming (CTP) Program Assistant is responsible for assisting in the implementation of CTP activities in the intervention community of Damboa in Southern Borno State.
With support from the program officer – Cash & Voucher He/she will assist the program Officer to supervise all project selection and planning project assets, Local Government and Community liaison work, monitoring and payment.
The CTP program assistant will report to the cash and Voucher Program Officer and work collaboratively with fellow programs and MEAL staff.
The Position (General Position Summary)
The program assistant will assist the program teams in the day-to-day implementation of all Cash Transfer in the area of intervention
Essential Responsibilities
SECURITY
Supervisory Responsibility
None
Accountability
Reports Directly To: Cash Program Officer
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
Success Factors
Strong Work Ethics, having the ability to learn the most efficient way to complete tasks and finding ways to save time while completing daily assignments
Dependability and responsibility, having the ability to come to work and be there when they are supposed to be and are responsible for their actions and behavior
Adaptability, being adaptable and maintaining flexibility in completing tasks in an ever-changing workplace. Mercy Corps team members represent the agency both during and outside work hours.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC’s policies and procedures and values always and in all in-country venues.
Living Conditions / Environmental Conditions
The position is based in Damboa LGA, Borno State, Nigeria, this is a relatively insecure location where freedom of movement is limited and areas where amenities are limited.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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