IT Operations Manager at Tropical General Investments (TGI) Group

Education/Knowledge, Skills, Attributes, Experience & Other Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Advanced degrees (MBA, MSc IT/IS) are an added advantage.
• Relevant Certifications as listed below:
  • Microsoft Azure Administrator / Azure Solutions Architect
  • Microsoft 365 Certified (Administrator, Security, Teams)
  • ITIL v4 (Foundation or Intermediate)
  • CCNA / CCNP
  • Security Certifications (CompTIA Security+, CYSA+, CEH, ISO27001 Lead Implementer)
• Knowledge on Firewall, Switches, Access Points, Telephony, UPS, CCTV, NAC solution (NPS, Cisco ISE)
• Windows/Linux servers, Active Directory, DNS, DHCP, GPO
• Server monitoring, provisioning, patching, DR and security hardening
• LAN/WAN, routing, switching, VLANs, VPNs
• Minimum 7–10 years hands-on experience in IT Operations.
• At least 3–5 years in a managerial/supervisory role managing technical teams.
• Proven experience supporting multi-site operations.