Latest Jobs at Medplus Ltd

Role Description:

• This is a full-time, on-site role for a Senior Information Technology Support Engineer based in Lagos.
• The Senior Information Technology Support Engineer will provide advanced technical support to store and head office users, including diagnosing and resolving hardware, software, network, and application issues in a timely manner.
• The role includes overseeing help desk operations, prioritizing and escalating complex incidents, and ensuring high service availability for critical pharmacy and retail systems.
• The engineer will perform system administration tasks such as user account management, system updates, backups, and basic server and network maintenance.
• Responsibilities also include documenting solutions and procedures, training end users on systems and tools, collaborating with vendors and internal stakeholders on technology projects, and contributing to the continuous improvement of IT policies, security, and infrastructure.

Qualifications

• Strong background in Technical Support and Help Desk Support, with experience handling Tier 2/3 incidents and user-facing issues.
• Solid foundation in Information Technology and System Administration, including user account management, updates, backups, and basic server or network support.
• Proven Troubleshooting skills across hardware, software, operating systems, and network connectivity in a multi-site environment.
• Experience supporting business-critical applications (e.g., POS, inventory, or healthcare/pharmacy systems) is an advantage.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent practical experience.
• Relevant industry certifications (such as CompTIA A+, Network+, Microsoft, or similar) are beneficial.
• Strong customer-service orientation, clear communication skills, and the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities in a fast-paced environment, and collaborate effectively with cross-functional teams.

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About the Role

• This is a full-time on-site role for a Pharmacist located in Lagos.
• The Pharmacist will be responsible for dispensing prescriptions, providing medication counseling and advice to customers, and managing inventory.
• Other day-to-day tasks include ensuring compliance with pharmaceutical regulations, compounding medications, and conducting medical reviews.
• The Pharmacist will also offer free consultations and provide customer service to ensure patient satisfaction.

Requirements

• Bachelor's degree in Pharmacy Strong knowledge of pharmaceutical products, drug interactions, and proper medication usage
• Skills in dispensing prescriptions and compounding medications
• Experience in providing medication counseling and customer service
• Excellent communication and interpersonal skills Attention to detail and strong organizational skills
• Ability to work on-site in Lagos and adapt to a dynamic retail environment Pharmacist license and registration with the relevant regulatory body
• Experience in retail pharmacy is a plus

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About the Role

• System Maintenance
• Asset Management
• Troubleshooting
• Hardware Setup
• Software Installation & Configuration
• General IT Support

Requirements

• OND/HND/BSC in Computer Scicence, Computer Engineering or Information Technology

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About the Role

• Identify training and development needs across retail stores and corporate teams
• Develop and deliver engaging training programs, workshops, and learning materials
• Coordinate onboarding and induction programs for new employees
• Monitor and evaluate training effectiveness using feedback and performance metrics
• Ensure compliance training is completed in line with healthcare and retail regulations
• Support leadership development and succession planning initiatives
• Maintain training records and prepare periodic training reports
• Collaborate with department managers to align learning initiatives with business objectives
• Manage e-learning platforms and training schedules where applicable

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Education, or related field
• Minimum of 2–4 years’ experience in Learning & Development, Training, or HR roles
• Experience in retail, pharmacy, healthcare, or FMCG environments is an advantage
• Strong presentation, facilitation, and communication skills
• Excellent organizational and project management abilities
• Proficiency in Microsoft Office and learning management systems (LMS)
• Knowledge of adult learning principles and instructional design is preferred