Latest Jobs at Maisha Meds

About the role

• We are looking for an enthusiastic and diligent team member who would join the team with a key focus on championing our loyalty program in Northern Nigeria.
• The ideal candidate has experience in influencing excellence at multiple healthcare facilities, quality assurance experience in healthcare delivery, experience in public health or related space, ideally at the intersection of support for digital products space or a relatable field.
• This candidate enjoys a fast-paced working environment, loves working with multiple stakeholders, internal and external to Maisha Meds operations with the aim of championing a culture of collaboration to meet objectives.
• This candidate is also a customer-centric individual whose mission is to build strong relationships with our partner pharmacies making them champions of our Loyalty Programs.
• This candidate has strong communication skills and is driven to innovate new solutions on the go in response to customer needs.

This role is based in Kaduna with frequent travel to other states in Northern Nigeria. You will report to the Loyalty Programs Manager for this work.

Start date is August 2023, and compensation is commensurate with experience.

Responsibilities

• Weekly review of transaction numbers for the northern region against targets and escalating envisaged shortfalls to the program manager and Director of Programs (DoP)
  • Supporting the country program manager and DoP in piloting/implementation of different demand generation initiatives for the region 
  • Identifying opportunities for program growth specific to the assigned region and working with the country program manager and DoP on exploration of the same
  • Ensure facilities within the allocated region have the needed IEC materials and stock
• Support in identifying possible compliance issues that may arise during program implementation, and ensure they are mitigated. This will be achieved through the following;
  • Planning and doing facility spot checks as part of the quality assurance review process 
  • Spot checking any facility specific outreaches and inreaches and reporting back on observations
  • Lead periodic reviews of facilities regulatory compliance such as PCN license review
• Overseeing program implementation and compliance across partner facilities within the assigned region.
• Coordinating partnership with other organizations to promote new ways of increasing demand for the loyalty program in communities.
• Collecting feedback from pharmacies, community and clients on the loyalty program and iterating/refining insights to make them actionable and immediately useful for the clients and others in the global health space. 
• Administer surveys to pharmacies in the loyalty program or as directed by your supervisor
• Support the program manager with any ad hoc tasks within the program on a need-by-need basis

Qualifications

• Degree in Public health, Pharmacy, Nursing or Biological sciences 
• A minimum of 2 years professional work experience in public health, project management and stakeholders/community engagements 
• Demonstrated understanding, experience and competency in working with community-based structures to improve patients access to services  
• Comfortable with technology
• Growth mindset and enthusiasm for learning, feedback and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service.
• Ability to roll up one’s sleeves and directly move projects forward

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

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About the role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in sales and customer acquisition, lead generation, converting sales, and working collaboratively with other members of the sales team.
• Reps should enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds. You should be a strong communicator, and driven to innovate new solutions on the go. 

Responsibilities

• Adeptly plan and organise yourself and your selling activities daily and weekly
• Map facilities, conduct regular outreach, and foster a network for referrals to generate leads
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach to selling
• Expertly master our product knowledge to accurately inform and educate prospective customers
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• On our CRM, HubSpot, regularly track your activities, deals and pipeline
• Establish, develop, and maintain positive business and customer relationships

Qualifications

• Degree (minimum) in business, customer service, pharmacy business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Active listening skills..an ability to listen to customers when selling to understand their challenges and how we help solve them
• Experience with sales processes and CRM systems a plus
• Excited and energetic to work tirelessly on acquiring customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• Humility and personal stability. We are looking for passionate professionals that combine strong leadership skills with conscientiousness, patience, and a humble approach to service
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.

Why You Should Join Us

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.

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The ideal candidate

• Tech savvy and great with sales acumen
• Looking to make additional part time income
• Passionate about technology and continuous improvement

Responsibilities

• Refer and onboard facilities in target territories to the Maisha Meds App and programs

We enable you to succeed

Selected affiliates will be invited to a series of training electronic and in-person sessions  to give thorough insights on the value proposition of Maisha Meds to the target facilities. Training content will include

• Introduction to Maisha Meds and overall company goals
• Value proposition of Maisha Meds to customers
• Door to Door marketing script
• How to use Survey -to collect prospect information
• How to identify a top prospect
• The Maisha Meds App- Modular training
• The Maisha Meds Loyalty program 
• The Maisha Meds target market and how to identify a product fit