Jobs at SIMS Nigeria Limited

Job Description

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product knowledge and company policies.

Qualifications

• Minimum of a 2nd class HND qualification / B.Sc / B.A Degree in any discipline
• Minimum of 2 years proven experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, Microsoft Office Suite.

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Job Description

• As an Assistant Branch Accountant, you will support the Branch Accountant in managing the branch’s financial operations, ensuring accuracy, compliance, and timely reporting.
• You will work closely with the branch team, the central finance unit, and relevant stakeholders to maintain effective financial control, assist with audits, and contribute to smooth daily operations.

Responsibilities

• Support daily branch accounting operations including accounts payable/receivable, payroll, and bank reconciliations.
• Assist in preparing financial reports, budgets, and forecasts in line with company policies.
• Conduct stock counts, reconcile inventory, and prepare daily sales and cash lodgement reports.
• Maintain audit documentation and support compliance with tax and regulatory requirements.
• Reconcile inter-branch transactions and assist with payroll, imprest analysis, and monthly GRN preparation.

Required Experience / Qualifications

• Candidates should possess an HND / Bachelor's Degree (minimum of a 2nd Class Degree) in Finance, Accounting or any other related field (Membership of a recognized professional body i.e. ICAN, ACCA will be an added advantage).
• 1 - 2 years’ experience in a similar role.

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About the Role

• The Sales Executive will be responsible for driving revenue growth by identifying and pursuing new business opportunities, building strong client relationships, and promoting the company’s products and services.
• This role requires a proactive, results-driven professional who can meet sales targets while delivering exceptional customer service.

Key Responsibilities

• Develop and execute sales strategies to achieve monthly and quarterly targets.
• Identify new market opportunities through research, networking, and prospecting.
• Build and maintain strong, long-term relationships with clients and key stakeholders.
• Conduct presentations, product demonstrations, and negotiations with potential clients.
• Collaborate with the marketing team to develop promotional materials and campaigns.
• Maintain accurate records of sales activities and client interactions in CRM systems.
• Monitor competitor activity and market trends to identify areas for growth.
• Provide feedback to management regarding customer needs, market insights, and product improvements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Proven experience (2–5 years) in sales, business development, or a related role.
• Strong communication, negotiation, and presentation skills.
• Demonstrated ability to achieve and exceed sales targets.
• Excellent organizational and time management abilities.
• Self-motivated, goal-oriented, and capable of working both independently and as part of a team.

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About the Role

• The Promoter Supervisor oversees a team of brand promoters responsible for executing in-store and field marketing activities.
• This role ensures that all promotional campaigns are effectively implemented, brand standards are maintained, and sales targets are achieved.
• The ideal candidate is a hands-on leader with strong organizational, communication, and coaching skills who can motivate and manage a field team to deliver outstanding results.

Key Responsibilities

• Supervise, train, and motivate a team of promoters to meet daily, weekly, and monthly performance targets.
• Plan and coordinate promoter schedules, store assignments, and activation sites.
• Monitor promoter performance and ensure adherence to company policies, brand guidelines, and sales objectives.
• Conduct regular field visits to evaluate performance, provide coaching, and ensure effective customer engagement.
• Work closely with the sales and marketing teams to align promotional activities with overall business objectives.
• Track, analyze, and report on campaign performance, sales data, and market feedback.
• Manage promoter inventory (uniforms, samples, marketing materials) and ensure proper distribution and accountability.
• Handle escalations or issues arising in the field promptly and professionally.
• Recruit, onboard, and train new promoters as needed to maintain adequate staffing levels.

Requirements

• Diploma or Bachelor’s degree in Marketing, Business Administration, or a related field.
• 3 - 5 years of experience in field marketing, promotions, or sales, with at least 1–2 years in a supervisory role.
• Strong leadership and people management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven track record of achieving sales or promotional targets.
• Ability to work flexible hours, including weekends and public holidays, as required by promotional schedules.
• Proficiency in Microsoft Office and reporting tools; experience with CRM or field tracking software is an advantage.