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  • Posted: May 9, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
    Read more about this company


    Lead, Reward and Compliance


    • BSC or HND degree in accounting, finance, or any related field.
    • Minimum of 8 years of experience in payroll processing and tax compliance, preferably in a multinational company.
    • In-depth knowledge of payroll regulations, tax laws, and compliance requirements at all levels.
    • Proficiency in HRIS and compensation management systems, as well as MS Office applications (e.g., Excel, PowerPoint).

    Job role

    • Responsible for managing end-to-end payroll processes for employees, including data entry, calculation of wages, deductions, and taxes, and processing of payroll adjustments.
    • Ensure accurate and timely payment of salaries and benefits to employees.
    • Maintain payroll records and ensure data integrity, including employee information, earnings, deductions, and taxes.
    • Participate in salary surveys and compensation studies to stay informed of market trends and best practices.
    • Respond to employee inquiries regarding payroll, taxes, and deductions in a timely and professional manner.
    • Collaborate with Talent Management and finance teams to ensure accurate reporting and accounting for payroll expenses and taxes.
    • Coordinate with finance and accounting teams to ensure accurate budgeting, forecasting, and reporting of compensation and benefits expenses.

    go to method of application ยป

    Specialist, gCare and Quality Assurance


    • BSC or HND degree in any related field.
    • Proven Quality Assurance experience and techniques in a call center environment.
    • Proficiency in the use of Microsoft Excel and Power Point.
    • Great attention to details and a result driven approach.
    • Analyze high volume of calls and messages of over 100 customers daily.
    • Ability to oversee a team of call center agents.
    • Resilience to prioritize tasks and complete them in a high-pressure environment.

    Job role

    • Responsible performing daily and monthly quality checks to maintain Green Africa’s standard within the gCare team.
    • Identifying key behaviors and defects that drive or reduce the quality of service and customer satisfaction.
    • Monitor SLA for each gCare agent and ensure turnaround time between 25 min - 45 min.
    • Managing and auditing reports for customer care activities and transactions to be shared with the Lead, gCare and Quality Assurance at the end of every month.
    • Identifying soft skill gap within the team and develop training needs or interventions to attain customer experience and improve customer satisfaction for all gCare agents.
    • Responsible for investigating customer complaints and provide corrective & prevention actions.
    • Overseeing high volume of calls and messages.
    • Daily audit and recording of customer interactions for structured feedback or recommendations (verbal or written).
    • Ensuring compliance of all calls and email across the touch points as they align with Green Africa especially during disruptions.

    Method of Application

    Use the link(s) below to apply on company website.


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