Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
Read more about this company
Position Summary
- We are seeking an experienced and strategic Head of Marketing with at least 5 years of experience to lead and execute our marketing initiatives.
- The ideal candidate will be responsible for developing marketing campaigns, driving brand awareness, and optimizing customer acquisition strategies.
Key Responsibilities
Marketing Strategy & Brand Positioning:
- Develop and execute comprehensive marketing strategies to drive customer acquisition, engagement, and retention.
- Define and enhance Gamma Mobility’s brand identity, positioning, and messaging to ensure consistency across Nigeria and Ghana.
- Conduct market research and competitive analysis to identify opportunities for growth and differentiation.
- Lead marketing efforts for new product launches, ensuring proper positioning, promotion, and customer adoption.
- Lead and manage marketing campaigns across digital, social, and traditional channels.
Digital & Performance Marketing:
- Oversee and optimize paid digital campaigns (Google Ads, Facebook/Instagram Ads, LinkedIn Ads, etc.) to maximize ROI.
- Leverage SEO, email marketing, content marketing, and influencer collaborations to drive organic traffic and engagement.
- Implement A/B testing and data analytics to refine targeting, messaging, and campaign effectiveness.
- Develop and execute high-impact social media strategies to grow Gamma Mobility’s online presence and drive engagement.
Product Marketing & Launches:
- Work closely with the Product & Operations Teams to create clear product messaging and user education content.
- Develop promotional campaigns to introduce new services and drive adoption within targeted customer segments.
Leadership & Team Development:
- Lead and mentor the Marketing Team, including Digital Marketing Associates, Graphic Designers and PR Associates
- Collaborate with cross-functional teams (Sales, Customer Success, Product) to align marketing with business objectives.
- Manage marketing budgets, track performance metrics, and report insights to senior management.
Requirements
- Minimum of 5 years of experience in marketing, preferably within fintech, mobility, or B2B sectors.
- Strong strategic thinking and ability to translate data into actionable marketing plans.
- Experience in digital marketing, branding, and performance marketing.
- Strong leadership and project management skills.
- Excellent communication and stakeholder management skills.
- Proficiency in marketing analytics tools and CRM platforms.
- Experience in managing budgets and optimizing ROI on marketing spend.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding, engagement, and retention of customers. The ideal candidate will play a key role in driving customer satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with different teams to provide outstanding service.
Roles and Responsibilities
- Ensure a seamless onboarding experience for new customers, ensuring they understand our service offerings and operational processes.
- Educate customers on platform usage, vehicle operations, and financial responsibilities.
- Conduct periodic check-ins with customers to ensure a positive experience.
- Monitor customer behavior and feedback, proactively identifying potential concerns.
- Work with the Customer Success Manager to implement customer retention strategies and reduce churn.
- Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.
- Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.
- Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.
- Provide insights to the sales and finance teams on customer needs and product adoption trends.
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Strong understanding of customer service principles and customer-centric practices
- At least 1-2 years of experience in customer support, customer service, or account management roles
- Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.
- Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.
- Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.
- Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.
Responsibilities
- Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
- Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
- Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
- Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
- Identify and report any suspicious activities or fraudulent documentation.
- Maintain accurate and detailed records of customer evaluations.
- Ensure all required documents are properly filed and stored for future reference.
Requirements
- Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
- At least 1-2 years of experience in an evaluation, research, or data analysis role
- Strong experience with data collection, statistical analysis, and reporting
- Careful attention to detail in data collection, analysis, and reporting.
- High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.
Responsibilities
- Develop and implement effective collection strategies to ensure timely payments.
- Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
- Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
- Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
- Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
- Negotiate payment plans and offer structured repayment options where necessary.
- Identify early warning signs of potential defaults and implement preventive strategies.
- Supervise and mentor Relationship Officers, ensuring their collection targets are met.
- Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
- Provide training and coaching to enhance collection techniques and compliance adherence.
- Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.
- Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Strong understanding of customer relationship management principles.
- Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus
- At least 3-4 years of experience in relationship management, account management, or customer success roles
- Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
- Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
- Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
- Ability to handle sensitive client interactions with professionalism, empathy, and tact.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Acquisition Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.
Responsibilities
- Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
- Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
- Track and follow up on leads to ensure high conversion rates.
- Guide potential customers through the onboarding process, addressing inquiries and concerns.
- Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
- Maintain accurate records of lead engagement and conversion progress in CRM tools.
- Ensure a seamless customer experience from the first interaction to onboarding.
- Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
- Monitor and report on acquisition channel performance, identifying the most effective lead sources.
- Provide insights on market trends, customer behavior, and acquisition challenges.
- Support the continuous improvement of acquisition strategies through data-driven recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
- Good understanding of business development, customer acquisition strategies, and sales processes.
- At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
- Proven track record of acquiring new customers, or business partnerships in a competitive market.
- Experience with lead generation, outreach strategies, and pipeline management.
- Ability to engage potential customers or partners and convert them into long-term relationships or clients.
go to method of application »
Job Description
- Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
- Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
- Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
- Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
- Assess customers' financial health and identify early warning signs of potential defaults.
- Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
- Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
- Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.
Requirements
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
- Attention to detail
- Bachelor's degree in any field
go to method of application »
Position Summary
- Gamma Mobility is seeking a Manager, Customer Success to drive customer satisfaction, retention, and long-term engagement. The CSM will be responsible for ensuring gig workers and fleet owners get maximum value from Gamma Mobility’s vehicle leasing and financial services. The ideal candidate will proactively manage relationships, optimize customer onboarding, monitor performance, and implement strategies to enhance the overall customer experience.
Key Responsibilities:
- Develop and implement customer retention strategies to maximize engagement and reduce churn.
- Conduct regular check-ins with customers to understand challenges and provide tailored solutions.
- Ensure seamless onboarding for new customers, ensuring adequate education of Gamma Mobility’s offerings.
- Develop and execute training programs relevant for the success of customers to cover vehicle usage, financial literacy, maintenance best practices and other core functions
- Identify opportunities to upsell insurance, maintenance plans, and additional services to customers.
- Work with the finance and risk teams to offer personalized financial solutions.
- Develop targeted campaigns to promote value-added services for gig workers and fleet operators.
- Act as the primary point of contact for customer concerns, ensuring timely resolution of issues.
- Collaborate with collections, risk, and operations teams to resolve payment, maintenance, and compliance issues.
- Track and analyze customer complaints, implementing strategies to enhance service delivery.
- Use data insights to segment customers and deliver personalized engagement strategies.
- Prepare regular reports on customer experience trends and retention performance.
- Engage with gig worker communities to foster loyalty and long-term partnerships.
- Organize customer engagement events, webinars, and training workshops.
- Represent Gamma Mobility at industry events, networking with mobility platform partners and service providers.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Strong understanding of customer success principles, customer relationship management, and retention strategies.
- Master’s degree in Business Administration (MBA), Customer Success Management, or a related field is a plus
- At least 3-5 years of experience in customer success, account management, or customer service roles, with 2+ years in a leadership or senior capacity.
- Experience managing key accounts or a portfolio of customers, ensuring high levels of satisfaction and retention.
- Deep commitment to ensuring customers are satisfied, engaged, and deriving maximum value from the company's services.
- Ability to manage escalated situations and resolve customer complaints in a calm, constructive, and timely manner.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Credit & Risk Associate to support the company’s risk management framework by assessing credit applications, monitoring financial risks, and implementing strategies to minimize defaults. The ideal candidate will analyze customer creditworthiness, enforce risk control measures, and ensure adherence to company policies in rental, leasing and financing operations.
Key Responsibilities:
- Evaluate all customer applications, ensuring compliance with company rental, lease and financing policies.
- Ensure adequate KYC verification, fraud detection, and affordability analysis for loan applicants.
- Leverage alternative credit scoring models to enhance decision-making.
- Monitor the credit portfolio to identify risk exposure and default patterns.
- Analyze trends in repayment behavior, overdue accounts, and customer delinquency rates.
- Implement early warning systems to flag high-risk customers.
- Support in developing and refining risk models to optimize Gamma Mobility’s leasing and credit offerings.
- Ensure adherence to regulatory credit policies, financial compliance, and internal risk controls.
- Investigate and report cases of fraud, identity theft, or financial misrepresentation.
- Work with law enforcement or security teams on fraud cases when necessary.
- Generate credit risk reports on portfolio performance, delinquency trends, and recovery success rates.
- Use data analytics tools to evaluate risk exposure and suggest risk mitigation strategies.
- Provide regular updates to the Credit & Risk Manager on operational risks.
Requirements
- Bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field.
- Knowledge of financial regulations and risk management principles.
- At least 2-3 years of experience in credit risk management, financial analysis, or a related field, preferably in the gig economy, financial services, or technology sectors.
- Strong understanding of credit assessment, risk evaluation, and financial forecasting.
- Experience in assessing the creditworthiness of individuals, gig workers, or businesses, particularly in a fast-paced, dynamic industry.
- Familiarity with key performance indicators (KPIs) and metrics to evaluate financial risk
go to method of application »
Position Summary
- Gamma Mobility is seeking a Field Operations Lead to manage and oversee field activities, ensuring efficient execution of daily tasks, operational compliance, and safety standards. The successful candidate will be responsible for supervising a team of field personnel, optimizing processes, and coordinating recovery, verification, and emergency response teams.
Roles and Responsibilities
- Lead and supervise a team of field personnel, ensuring tasks are completed effectively and in compliance with set processes.
- Identify and implement training and development opportunities for field staff.
- Take ownership of daily field activities, ensuring seamless execution and resolution of operational challenges.
- Develop, implement, and optimize processes to enhance productivity and minimize downtime.
- Oversee vehicle recovery, verification, and emergency response teams, ensuring smooth coordination.
- Conduct regular field assessments to identify inefficiencies and areas for improvement.
- Investigate any accidents or incidents, preparing reports and implementing corrective actions.
- Ensure all field operations comply with company policies and local regulations.
- Develop, implement, and optimize field processes to enhance productivity and reduce downtime.
- Provide timely updates to the Portfolio Manager regarding field challenges and successes.
- Work closely with teams to solve complex operational challenges.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
- Proven experience (3+ years) in field operations, preferably in the gig economy or mobility sector.
- Experience in leading and managing field teams, drivers, or contractors.
- Strong understanding of logistics, fleet management, and performance optimization.
- Proven track record in problem-solving and troubleshooting in real-time operational scenarios.
- Certification in project management (e.g., PMP, Agile) or operations management is a plus.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.
Responsibilities
- Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
- Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
- Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
- Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
- Identify and report any suspicious activities or fraudulent documentation.
- Maintain accurate and detailed records of customer evaluations.
- Ensure all required documents are properly filed and stored for future reference.
Requirements
- Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
- At least 1-2 years of experience in an evaluation, research, or data analysis role
- Strong experience with data collection, statistical analysis, and reporting
- Careful attention to detail in data collection, analysis, and reporting.
- High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Acquisition Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.
Responsibilities
- Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
- Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
- Track and follow up on leads to ensure high conversion rates.
- Guide potential customers through the onboarding process, addressing inquiries and concerns.
- Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
- Maintain accurate records of lead engagement and conversion progress in CRM tools.
- Ensure a seamless customer experience from the first interaction to onboarding.
- Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
- Monitor and report on acquisition channel performance, identifying the most effective lead sources.
- Provide insights on market trends, customer behavior, and acquisition challenges.
- Support the continuous improvement of acquisition strategies through data-driven recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
- Good understanding of business development, customer acquisition strategies, and sales processes.
- At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
- Proven track record of acquiring new customers, or business partnerships in a competitive market.
- Experience with lead generation, outreach strategies, and pipeline management.
- Ability to engage potential customers or partners and convert them into long-term relationships or clients.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Acquisition Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.
Responsibilities
- Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
- Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
- Track and follow up on leads to ensure high conversion rates.
- Guide potential customers through the onboarding process, addressing inquiries and concerns.
- Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
- Maintain accurate records of lead engagement and conversion progress in CRM tools.
- Ensure a seamless customer experience from the first interaction to onboarding.
- Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
- Monitor and report on acquisition channel performance, identifying the most effective lead sources.
- Provide insights on market trends, customer behavior, and acquisition challenges.
- Support the continuous improvement of acquisition strategies through data-driven recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
- Good understanding of business development, customer acquisition strategies, and sales processes.
- At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
- Proven track record of acquiring new customers, or business partnerships in a competitive market.
- Experience with lead generation, outreach strategies, and pipeline management.
- Ability to engage potential customers or partners and convert them into long-term relationships or clients.
go to method of application »
Job Description
- Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
- Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
- Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
- Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
- Assess customers' financial health and identify early warning signs of potential defaults.
- Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
- Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
- Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.
Requirements
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
- Attention to detail
- Bachelor's degree in any field
go to method of application »
Position Summary
- Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.
Responsibilities
- Develop and implement effective collection strategies to ensure timely payments.
- Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
- Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
- Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
- Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
- Negotiate payment plans and offer structured repayment options where necessary.
- Identify early warning signs of potential defaults and implement preventive strategies.
- Supervise and mentor Relationship Officers, ensuring their collection targets are met.
- Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
- Provide training and coaching to enhance collection techniques and compliance adherence.
- Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.
- Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Strong understanding of customer relationship management principles.
- Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus
- At least 3-4 years of experience in relationship management, account management, or customer success roles
- Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
- Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
- Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
- Ability to handle sensitive client interactions with professionalism, empathy, and tact.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Customer Success Associate to support and enhance the customer experience by ensuring seamless onboarding, engagement, and retention of customers. The ideal candidate will play a key role in driving customer satisfaction, addressing concerns, and identifying opportunities for upselling and cross-selling. This role requires strong communication skills, a customer-focused mindset, and the ability to collaborate with different teams to provide outstanding service.
Roles and Responsibilities
- Ensure a seamless onboarding experience for new customers, ensuring they understand our service offerings and operational processes.
- Educate customers on platform usage, vehicle operations, and financial responsibilities.
- Conduct periodic check-ins with customers to ensure a positive experience.
- Monitor customer behavior and feedback, proactively identifying potential concerns.
- Work with the Customer Success Manager to implement customer retention strategies and reduce churn.
- Act as the first point of contact for customer inquiries and complaints, ensuring timely resolution.
- Work with internal teams (Operations, Risk, and Finance) to resolve customer payment, vehicle maintenance, and compliance issues.
- Identify opportunities to promote additional services, such as insurance, maintenance plans, and financial solutions.
- Provide insights to the sales and finance teams on customer needs and product adoption trends.
Requirements
- Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
- Strong understanding of customer service principles and customer-centric practices
- At least 1-2 years of experience in customer support, customer service, or account management roles
- Proven ability to handle customer inquiries, resolve issues, and manage customer accounts effectively.
- Previous experience in a high-volume customer service environment where rapid responses and multitasking are key.
- Ability to de-escalate difficult situations and manage customer frustration with professionalism and patience.
- Excellent time management skills, with the ability to prioritize tasks and handle multiple customer requests simultaneously.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.
Responsibilities
- Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
- Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
- Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
- Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
- Identify and report any suspicious activities or fraudulent documentation.
- Maintain accurate and detailed records of customer evaluations.
- Ensure all required documents are properly filed and stored for future reference.
Requirements
- Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
- At least 1-2 years of experience in an evaluation, research, or data analysis role
- Strong experience with data collection, statistical analysis, and reporting
- Careful attention to detail in data collection, analysis, and reporting.
- High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
go to method of application »
Position Summary
- Gamma Mobility is seeking an Acquisition Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.
Responsibilities
- Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
- Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
- Track and follow up on leads to ensure high conversion rates.
- Guide potential customers through the onboarding process, addressing inquiries and concerns.
- Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
- Maintain accurate records of lead engagement and conversion progress in CRM tools.
- Ensure a seamless customer experience from the first interaction to onboarding.
- Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
- Monitor and report on acquisition channel performance, identifying the most effective lead sources.
- Provide insights on market trends, customer behavior, and acquisition challenges.
- Support the continuous improvement of acquisition strategies through data-driven recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
- Good understanding of business development, customer acquisition strategies, and sales processes.
- At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
- Proven track record of acquiring new customers, or business partnerships in a competitive market.
- Experience with lead generation, outreach strategies, and pipeline management.
- Ability to engage potential customers or partners and convert them into long-term relationships or clients.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Field Operations Lead to manage and oversee field activities, ensuring efficient execution of daily tasks, operational compliance, and safety standards. The successful candidate will be responsible for supervising a team of field personnel, optimizing processes, and coordinating recovery, verification, and emergency response teams.
Roles and Responsibilities
- Lead and supervise a team of field personnel, ensuring tasks are completed effectively and in compliance with set processes.
- Identify and implement training and development opportunities for field staff.
- Take ownership of daily field activities, ensuring seamless execution and resolution of operational challenges.
- Develop, implement, and optimize processes to enhance productivity and minimize downtime.
- Oversee vehicle recovery, verification, and emergency response teams, ensuring smooth coordination.
- Conduct regular field assessments to identify inefficiencies and areas for improvement.
- Investigate any accidents or incidents, preparing reports and implementing corrective actions.
- Ensure all field operations comply with company policies and local regulations.
- Develop, implement, and optimize field processes to enhance productivity and reduce downtime.
- Provide timely updates to the Portfolio Manager regarding field challenges and successes.
- Work closely with teams to solve complex operational challenges.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
- Proven experience (3+ years) in field operations, preferably in the gig economy or mobility sector.
- Experience in leading and managing field teams, drivers, or contractors.
- Strong understanding of logistics, fleet management, and performance optimization.
- Proven track record in problem-solving and troubleshooting in real-time operational scenarios.
- Certification in project management (e.g., PMP, Agile) or operations management is a plus.
go to method of application »
Position Summary
- Gamma Mobility is seeking a Field Operations Lead to manage and oversee field activities, ensuring efficient execution of daily tasks, operational compliance, and safety standards. The successful candidate will be responsible for supervising a team of field personnel, optimizing processes, and coordinating recovery, verification, and emergency response teams.
Roles and Responsibilities
- Lead and supervise a team of field personnel, ensuring tasks are completed effectively and in compliance with set processes.
- Identify and implement training and development opportunities for field staff.
- Take ownership of daily field activities, ensuring seamless execution and resolution of operational challenges.
- Develop, implement, and optimize processes to enhance productivity and minimize downtime.
- Oversee vehicle recovery, verification, and emergency response teams, ensuring smooth coordination.
- Conduct regular field assessments to identify inefficiencies and areas for improvement.
- Investigate any accidents or incidents, preparing reports and implementing corrective actions.
- Ensure all field operations comply with company policies and local regulations.
- Develop, implement, and optimize field processes to enhance productivity and reduce downtime.
- Provide timely updates to the Portfolio Manager regarding field challenges and successes.
- Work closely with teams to solve complex operational challenges.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
- Proven experience (3+ years) in field operations, preferably in the gig economy or mobility sector.
- Experience in leading and managing field teams, drivers, or contractors.
- Strong understanding of logistics, fleet management, and performance optimization.
- Proven track record in problem-solving and troubleshooting in real-time operational scenarios.
- Certification in project management (e.g., PMP, Agile) or operations management is a plus.
go to method of application »
Job Description
- Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
- Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
- Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
- Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
- Assess customers' financial health and identify early warning signs of potential defaults.
- Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
- Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
- Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.
Requirements
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
- Attention to detail
- Bachelor's degree in any field
go to method of application »
Position Summary
- Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.
Responsibilities
- Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
- Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
- Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
- Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
- Identify and report any suspicious activities or fraudulent documentation.
- Maintain accurate and detailed records of customer evaluations.
- Ensure all required documents are properly filed and stored for future reference.
Requirements
- Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
- At least 1-2 years of experience in an evaluation, research, or data analysis role
- Strong experience with data collection, statistical analysis, and reporting
- Careful attention to detail in data collection, analysis, and reporting.
- High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
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Position Summary
- Gamma Mobility is seeking an Acquisition Officer responsible for generating leads, following up on potential customers, and ensuring seamless onboarding experience. This role requires strong communication, persuasion, and relationship-building skills to convert leads into active customers.
Responsibilities
- Identify and acquire new customers through customer referrals, field agents, digital channels, and ride-hailing platform partnerships.
- Organize and participate in community outreach programs and marketing activations to boost customer acquisition.
- Track and follow up on leads to ensure high conversion rates.
- Guide potential customers through the onboarding process, addressing inquiries and concerns.
- Schedule and facilitate customer visits to Gamma Mobility Hubs for profiling and evaluation.
- Maintain accurate records of lead engagement and conversion progress in CRM tools.
- Ensure a seamless customer experience from the first interaction to onboarding.
- Educate potential customers on Gamma Mobility's leasing, financing, and vehicle options.
- Monitor and report on acquisition channel performance, identifying the most effective lead sources.
- Provide insights on market trends, customer behavior, and acquisition challenges.
- Support the continuous improvement of acquisition strategies through data-driven recommendations.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Economics, or a related field.
- Good understanding of business development, customer acquisition strategies, and sales processes.
- At least 1-2 years of experience in sales, business development, or customer acquisition roles, preferably within the gig economy, tech, or mobility sectors.
- Proven track record of acquiring new customers, or business partnerships in a competitive market.
- Experience with lead generation, outreach strategies, and pipeline management.
- Ability to engage potential customers or partners and convert them into long-term relationships or clients.
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Job Description
- Identify potential gig workers through targeted research, outreach, and networking efforts.
- Develop and implement acquisition strategies to attract new riders and drivers to the Gamma platform.
- Build and maintain relationships with key stakeholders, including gig worker communities, industry partners, and local organizations.
- Collaborate with marketing and operations teams to execute acquisition campaigns and initiatives.
- Track and analyze acquisition metrics to evaluate the effectiveness of strategies and make data-driven decisions.
- Provide ongoing support and guidance to newly onboarded gig workers to ensure seamless integration into the Gamma ecosystem.
- Stay informed about market trends, competitor activities, and regulatory changes that may impact gig workers in the region.
- Represent Gamma at events, conferences, and industry forums to enhance brand visibility and attract potential partners and customers.
Requirements
- 4-5 years of professional work experience, preferably in asset financing or loan recovery industry.
- Previous experience in sales, business development and customer acquisition
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
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Position Summary
- Gamma Mobility is seeking a Field Operations Lead to manage and oversee field activities, ensuring efficient execution of daily tasks, operational compliance, and safety standards. The successful candidate will be responsible for supervising a team of field personnel, optimizing processes, and coordinating recovery, verification, and emergency response teams.
Roles and Responsibilities
- Lead and supervise a team of field personnel, ensuring tasks are completed effectively and in compliance with set processes.
- Identify and implement training and development opportunities for field staff.
- Take ownership of daily field activities, ensuring seamless execution and resolution of operational challenges.
- Develop, implement, and optimize processes to enhance productivity and minimize downtime.
- Oversee vehicle recovery, verification, and emergency response teams, ensuring smooth coordination.
- Conduct regular field assessments to identify inefficiencies and areas for improvement.
- Investigate any accidents or incidents, preparing reports and implementing corrective actions.
- Ensure all field operations comply with company policies and local regulations.
- Develop, implement, and optimize field processes to enhance productivity and reduce downtime.
- Provide timely updates to the Portfolio Manager regarding field challenges and successes.
- Work closely with teams to solve complex operational challenges.
Requirements
- Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent work experience).
- Proven experience (3+ years) in field operations, preferably in the gig economy or mobility sector.
- Experience in leading and managing field teams, drivers, or contractors.
- Strong understanding of logistics, fleet management, and performance optimization.
- Proven track record in problem-solving and troubleshooting in real-time operational scenarios.
- Certification in project management (e.g., PMP, Agile) or operations management is a plus.
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Job Description
- Monitor and manage a portfolio of vehicles, ensuring timely repayment of rental and lease obligations.
- Engage with customers proactively to ensure on-time payments, track repayment schedules, and address payment concerns.
- Implement structured repayment plans for customers facing financial difficulties while minimizing risks.
- Collaborate with the recovery team for escalated payment defaults and repossession when necessary.
- Assess customers' financial health and identify early warning signs of potential defaults.
- Recommend appropriate risk mitigation measures including payment restructuring or recovery actions.
- Ensure full compliance with company policies, lease agreements, and regulatory guidelines.
- Provide regular updates to the Senior Relationship Officer on portfolio health and key challenges.
Requirements
- 1-3 years of professional work experience, preferably in the asset financing or loan recovery industry.
- Previous experience in customer relationship management
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
- Attention to detail
- Bachelor's degree in any field
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Position Summary
- Gamma Mobility is seeking an Evaluation Officer to conduct the profiling and evaluation of prospective customers upon their arrival at the Gamma Mobility Hub. The Evaluation Officer will be responsible for assessing applicants' creditworthiness, verifying provided information, and ensuring compliance with eligibility criteria. This role requires keen attention to detail, analytical skills, and adherence to risk management guidelines.
Responsibilities
- Coordinate with the Acquisition Team to ensure smooth lead transition from initial engagement to profiling.
- Issue a behavioral test to prospective leads to assess their financial responsibility and risk profile.
- Conduct an assessment interview to evaluate the applicant's ability to pay and willingness to pay.
- Ensure applicants meet internal eligibility criteria before proceeding with leasing or financing.
- Identify and report any suspicious activities or fraudulent documentation.
- Maintain accurate and detailed records of customer evaluations.
- Ensure all required documents are properly filed and stored for future reference.
Requirements
- Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field.
- At least 1-2 years of experience in an evaluation, research, or data analysis role
- Strong experience with data collection, statistical analysis, and reporting
- Careful attention to detail in data collection, analysis, and reporting.
- High standards for data quality, ensuring accuracy and integrity throughout the evaluation process.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
go to method of application »
Job Description
- Identify potential gig workers through targeted research, outreach, and networking efforts.
- Develop and implement acquisition strategies to attract new riders and drivers to the Gamma platform.
- Build and maintain relationships with key stakeholders, including gig worker communities, industry partners, and local organizations.
- Collaborate with marketing and operations teams to execute acquisition campaigns and initiatives.
- Track and analyze acquisition metrics to evaluate the effectiveness of strategies and make data-driven decisions.
- Provide ongoing support and guidance to newly onboarded gig workers to ensure seamless integration into the Gamma ecosystem.
- Stay informed about market trends, competitor activities, and regulatory changes that may impact gig workers in the region.
- Represent Gamma at events, conferences, and industry forums to enhance brand visibility and attract potential partners and customers.
Requirements
- 4-5 years of professional work experience, preferably in asset financing or loan recovery industry.
- Previous experience in sales, business development and customer acquisition
- Excellent communication, listening and analytical skills
- Ability to work in a fast-paced environment
- Problem-solving skill.
Method of Application
Use the link(s) below to apply on company website.
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