Gamma Mobility is a mobility-fintech company fueling the dreams of gig workers across Africa. We empower riders and drivers with vehicles and financial services through innovative solutions and strategic partnerships. With thriving hubs in Nigeria and Ghana, we're rapidly expanding and we would like you to be a part of our journey.
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Gamma Mobility is seeking a Senior Relationship Officer to lead and manage a portfolio of vehicles, ensuring timely repayments, mitigating risk, and maintaining healthy portfolio performance. This role requires strong debt collection expertise, negotiation skills, leadership capabilities, and a customer-focused approach to ensure smooth and efficient operations in the assigned city.
Responsibilities
Develop and implement effective collection strategies to ensure timely payments.
Monitor portfolio performance and recommend proactive measures to maintain portfolio health.
Ensure adherence to company policies, regulatory guidelines, and risk frameworks in all collection activities.
Collaborate with the Field Operations Lead to oversee on-ground collection efforts.
Maintain regular engagement with customers, ensuring high repayment compliance and building trust.
Negotiate payment plans and offer structured repayment options where necessary.
Identify early warning signs of potential defaults and implement preventive strategies.
Supervise and mentor Relationship Officers, ensuring their collection targets are met.
Conduct regular team meetings to discuss challenges, share insights, and develop collective strategies for improvement.
Provide training and coaching to enhance collection techniques and compliance adherence.
Collaborate with internal teams such as Credit & Risk, Legal, and Customer Success to resolve disputes effectively.
Represent Gamma Mobility in discussions with external recovery agents and legal teams when required.
Requirements
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Strong understanding of customer relationship management principles.
Additional certifications in customer relationship management (e.g., CRM, Negotiation, or Sales Training) are a plus
At least 3-4 years of experience in relationship management, account management, or customer success roles
Proven experience managing key accounts, corporate clients, or strategic partnerships in a fast-paced environment.
Experience with contract negotiation, conflict resolution, and maintaining long-term business relationships.
Strong negotiation and persuasion skills, with the ability to align business goals with client needs and expectations.
Ability to handle sensitive client interactions with professionalism, empathy, and tact.
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