Latest Jobs at Flutterwave

The Role

The Technology Strategy and Governance Manager will oversee the execution of the company's technology strategy for the Compliance Department. You will be responsible for compliance-related technology systems governance and oversight, as well as identifying and prioritizing technology enhancement strategy. This role reports to the Global Chief Compliance Officer and is supported by dedicated personnel within Technology.

The Technology Strategy and Governance Manager ensures, through monitoring, screening, and case management systems that Compliance is able to execute its duties and demonstrate efforts through reporting to senior leadership as well as external stakeholders such as regulators to fulfil requirements. You will be responsible to for understanding requirements from multiple stakeholders within Compliance and distilling those requirements into an actionable strategic plan that considers both impact and effort. This position should also have an understanding of how technological enhancements impact the customer experience. 

Key Responsibilities

• Oversee compliance-related technology systems and develop and maintain short- and long-term strategic plans for the Financial Crime Compliance Systems, including proposing prioritization of system upgrade and changes.
• Determine and present the cost, impact, and estimated level of effort of various proposed technology initiatives. 
• Monitor and develop reporting regarding compliance system performance and output. 
• Present reporting to senior leadership as required. 
• Support routine and ad-hoc compliance reporting needs and data analytics requests (i.e., supporting risk assessments, root cause analyses, trending analyses). Oversee timeliness and accuracy of responses from dedicated support team.
• Oversee execution of periodic review and model validation of compliance systems as applicable.
• Maintain documentation of system/decision artifacts, including documentation of stakeholder approvals.
• Collaborate with stakeholders such as Compliance, Risk, and Operations to identify necessary system changes and determine downstream impacts to other units. Conduct regular checkpoints or discussions with the applicable Compliance and Risk Management personnel, escalating any material risks or issues to regulatory compliance. This role will also communicate directly with Product Manager to ensure any issues or risks are communicated and managed.   
• Oversee any necessary testing for the implementation of change requests, where appropriate, including final approval of completed testing plans.
• Stay updated on the latest regulatory developments and changes in model management best practices.
• Recommend strategies to enhance the efficiency and effectiveness of the technology systems supporting compliance.
• Oversee the translation compliance needs and enhancement initiatives into actionable requirements. Oversee personnel charged with developing business requirements documents (“BRDs”) for compliance and review and approval of product requirements documents (“PRDs”). 

Qualifications

• Bachelor's degree in Finance, Business, or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of eight (8) years of experience in a similar role, preferably in the payment industry. Specific experience with compliance requirements, particularly requirements related to model risk management, a must.
• Proven leadership skills with experience managing and mentoring a team.
• Excellent communication, presentation, and interpersonal skills. Ability to translate non-technical requirements into technical language and vice-versa, and communicate to the appropriate audience, required.
• Ability to prioritize multiple requests based on sound analysis of business need.
• Strong problem-solving skills and the ability to make sound decisions.
• Ability to work effectively and drive results in a fast paced environment.
• Experience with an array of compliance-related systems, such as transaction monitoring, case management, or verification systems a must. 
• Experience with low code/no code systems.

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The Role: 

The Enhanced Due Diligence (“EDD”) Manager leads personnel executing the company's due diligence policies for both enterprise and SMB (business and consumer) customer segments. The EDD Manager is responsible for overseeing the collection and assessment of enhanced due diligence customer profiles.
The EDD Manager will oversee the review and completion of customer profiles requiring enhanced due diligence, in accordance with Flutterwave policy and procedure, to assess and understand customers’ risk profiles to prevent the risk of money laundering, terrorist financing, proliferation financing, fraud, bribery, and corruption. This role reports to the EDD Senior Manager.

Responsibilities include, but are not limited to: 

• Execute Flutterwave’s Know Your Customer related policies and procedures, including the implementation of enhanced due diligence reviews for both business and consumer customers. Ensure compliance with all policies and procedures relating to customer due diligence as well as regulatory requirements.
• Review customer profiles completed by EDD associates to ensure completeness and accuracy of the due diligence within the customer profile. Return the application/customer profile to the EDD associate if additional research or analysis is required. Ensure customer risk ratings are updated in accordance with procedures.
• Draft recommended action to the EDD Senior Manager if the customer exceeds the company’s risk appetite. Ensure recommendations clearly articulate the rationale and risk to the organization such that the business can make an informed decision
• Lead, mentor, and manage a team of EDD associates. Ensure completeness, accuracy, and timeliness of associates’ work product. Evaluate performance based on Key Performance Indicators. Lead team meetings and foster team development.
• Escalate any potentially suspicious activity identified to the AML Monitoring and Reporting Manager.Recommend strategies, systems, vendors, and research techniques to enhance the effectiveness and efficiency of the EDD process or enhancing the customer experience.
• Demonstrate expertise and proficiency in the execution of procedures, conduct quality control on associates’ work product, and provide clear and direct feedback to team members to improve quality.
• Understand red flags and Flutterwave policy and procedures to understand if a customer poses undue risk to the company, such as engaging in an unsupported line of business.
• Recommend strategies, systems, vendors, and research techniques to enhance the effectiveness and efficiency of the EDD process or enhance the customer experience
• Oversee quality control for new hires and quality assurance reviews for experienced hires to continually monitor for quality output of the team, including proper collection and evaluation of customer documentation to assess potential risks.
• Assist in the hiring and training of qualified EDD associates, including overseeing quality control reviews on new hire work.
• Stay updated on the latest regulatory developments and changes in AML/CTF, particularly with respect to customer due diligence requirements.
• Track and report on team performance as well as trending within enhanced due diligence investigations to the EDD Senior Manager. Assist the EDD Senior Manager with other reporting as required.
• Identify trends that may require additional training across the organization and/or enhancements to the customer due diligence process.

Required Qualifications to be a Waver:

• Bachelor's degree in Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of six (6) years of experience in in a similar role, preferably in the payment industry. Specific experience with Know Your Customer programs or conducting EDD a must.
• Strong understanding of the legal, corporate governance, and regulatory environment related to KYC/Customer Due Diligence requirements and jurisdiction specific regulations.
• Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities, proliferation financing, and fraud as it appears in customer profiles and associated transactional activity.
• Experience with customer due diligence tools used for identity verification and external research
• Strong problem-solving skills and the ability to make sound decisions.
• Ability to work effectively and drive results in a fast-paced environment with exceptional attention to detail.
• Proficiency in Microsoft Excel.
• Strong leadership and time management skills, including ability to provide direct feedback, setting clear performance expectations.
• Ability to manage and prioritize several tasks simultaneously and autonomously.
• Effective oral and written communication skills, including ability to develop clear and direct recommendations.
• Proficiency in English required, with additional proficiency in French preferred.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) are a bonus.

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The Role:  

The AML Monitoring and Reporting Senior Associate will conduct case investigations in accordance with the company's Anti-Money Laundering (“AML”) and Counter Terrorism Financing (“CTF”) policies for both enterprise and SMB (business and consumer) customer segments. The AML Monitoring and Reporting Associate is responsible for overseeing case investigations for potentially suspicious activity, including fraud. The AML Monitoring and Reporting Senior Associate will ensure potentially reportable activity is escalated for appropriate action to the relevant Money Laundering Reporting Officers in the various jurisdictions in which Flutterwave operates, in line with local regulatory requirements as well as Flutterwave policy and procedure. This role reports to the AML Monitoring and Reporting Manager.

Responsibilities include, but are not limited to: 

• Review and investigate cases containing potentially suspicious activity, including fraud. Conduct a review of internal systems and open source research to determine whether the activity has an apparent legitimate purpose or may require escalation to a local Money Laundering Reporting Officer. Draft case narratives clearly articulating the rationale of the decision and attach supporting documentation in accordance with policy and procedures.
• Complete investigations accurately and in a timely manner. Adhere to Key Performance Indicators and established Service Level Agreements.
• Understand and identify red flags and indicia of suspicious activity, including fraud. Understand how Flutterwave products and services are used and identify anomalies.
• Request and manage Requests for Information (RFIs) to the customer to provide additional context for transactions, which may assist an investigation decision.
• Demonstrate expertise and proficiency in the execution of procedures and understand of red flags / suspicious typologies.
• Communicate with and provide feedback to transaction monitoring units in the first line conducting initial alert reviews to facilitate consistent and quality execution of Transaction Monitoring and Investigation procedures. Identify and suggest potential training opportunities for first line transaction monitoring analysts, as warranted.
• Assist the AML Monitoring and Reporting Manager with department-wide performance reporting as required.
• Recommend strategies to enhance the efficiency and effectiveness of the implementation of the Transaction Monitoring and Investigations process.
• Stay updated on the latest regulatory developments and changes in AML/CTF and Fraud requirements.
• Identify and escalate trends in potentially suspicious activity to the AML Monitoring and Reporting Manager. Identify where activity may require escalation to other leadership, such as activity necessitating escalation to the sanctions officer or Risk.

Required Qualifications to be a Waver:

• Bachelor's degree in Financial Management or Investment Management, Business Management, Commerce, Commerce in Business Innovation and Entrepreneurship, or a related field. Advanced degree preferred.
• Minimum of five (5) years of experience in in a similar role, preferably in the payment industry. Specific experience assessing and reviewing system generated and manual AML/Fraud alerts and/or escalations/SAR write-ups for potentially suspicious activity is a must.
• Strong understanding of the legal, corporate governance, and regulatory environment related to investigation and filing of potentially suspicious activity and jurisdiction specific regulations related to Anti-Money Laundering Investigations.
• Ability to detect and mitigate red flags for potential financial crime, including money laundering, terrorism financing activities and Counter Proliferation Financing and Fraud as it appears in transactional data.
• Ability to work effectively and drive results in a fast-paced environment.
• Strong problem-solving skills and the ability to make sound decisions.
• Proficiency in English required, with additional proficiency in French preferred.
• Proficiency in Microsoft Excel.
• Effective oral and written communication skills, including ability to develop clear and direct case narratives.
• Ability to manage and prioritize several tasks simultaneously and autonomously.
• Professional certifications such as Certified Anti-Money Laundering Specialist (CAMS) are a bonus.