Latest Jobs at EHA Clinics

MISSION OBJECTIVE

• The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
• The Senior Officer, Client Engagement will assist the Client Relations Department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue. The Senior Officer Client engagement will be required to ensure customer conversions and retention. Senior Officer Client engagement  should be an excellent communicator who is able to grasp customer needs and determine ways to fulfil them. The goal of the Senior Officer Client engagement will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.

DUTIES AND RESPONSIBILITIES

EXECUTE INTRICATE TRANSACTIONS

PURPOSE

• Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
• Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform:

INFORM

ENGAGEMENT

• Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. Work with the Client Relations Manager, on optimizing customer lifecycle.
• Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly

PRIORITIZE AND SELECT

DELIVERY

• Ensuring adherence to contract terms and meeting sales and revenue targets
• Establishing productive relationships with prospects in assigned sectors Ensure both EHA Clinics and our clients adhere to contract terms. Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech

TARGETED SPECIALIZED KNOWLEDGE

• Minimum of Bachelor's degree in Marketing, Business Administration, or related field.
• Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
• Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
• Proven track record of meeting and exceeding targets.
• Background in customer service, sales and marketing. Completion of compulsory National Youth Service Corps (NYSC) or exemption.

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Mission Objective

• The REACH program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities.
• Our mission as community health extension worker is to deliver superior community and home-based healthcare services, prioritizing prevention, promotion, and basic curative care within designated clusters. We also stand ready to provide prompt support for REACH clinic activities, ensuring comprehensive and timely care for all individuals in need.

Duties And Responsibilities

PURPOSE

• Act as healthcare educators, providing vital education about the healthcare options that are available. Ensure cultural competence among healthcare providers serving vulnerable populations.
• Inform EHA and educate other stakeholders about community health needs. Build community capacity to address health issues.
• Meet with clients, individuals, and community organizations to create health programs designed for individual use and for groups. Help patients navigate healthcare and social service systems.
• Manage care and care transitions for vulnerable populations. Reduce social isolation among patients. Advocate for access to health benefits and resources for less privileged patients or vulnerable populations within their communities.

ENGAGEMENT

• Participate in outreach relative to community awareness of general health, new diets/exercise programs and health risks to targeted groups of people within the community.
• Provide culturally appropriate health education on topics related to chronic disease prevention, physical activity, and nutrition.

DELIVERY

• Ensure all necessary notes, forms and supplementary information through weekly checks and updates are well maintained in clients' database to promote efficiency.
• Complete administrative tasks on an ongoing basis to ensure proper and organized record keeping, working with staff members when/if necessary.
• Determine individuals' eligibility and enroll them in health insurance plans. Supervise the treatment of patients living with terminal illness so that they can live healthier and longer lives.

Targeted Specialized Knowledge

• Certificate of training as a community health worker (CHEW) 
• Valid practice license from the Community Health Practitioners Registration Board of Nigeria 
• Minimum of 1 years relevant experience
• Fluent in any local language and proficiency in written and spoken English

Remuneration:

• EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people. 

Key Areas of Note 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

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MISSION OBJECTIVE

• Research is a core component of EHA Clinics dedication to enhancing health care. Our Research team is on a mission is to lead the way in medical research within Nigeria, aiming to significantly improve the health of Nigerians. We are committed to conducting pioneering research and translating these findings into practical benefits that enhance the daily lives of individuals. As an integral part of EHA Clinics, our team works to uncover new insights and solutions, ensuring that our research directly contributes to the organization's overarching mission of delivering quality, accessible, and affordable health care. 
• The Research Project Coordinator  provides oversight on critical aspects of project design and delivery enabling program (business) teams (specify area) to pursue opportunities and demonstrate effective capacities from initiation to implementation.  The effective oversight of program operational issues ensures anticipatory action in monitoring and creative response in sustaining seamless program management.

DUTIES AND RESPONSIBILITIES

MANAGE INTEGRATED PROCESSES

PURPOSE

• Coordinate a team of research associates, field staff, and clinical staff to successfully execute research projects
• Provide significant input to grant applications and RFPs.
• Prepare and obtain Ethics Review Board and other applicable approvals
• Oversee provision of service promoting optimal delivery processes against program requirements and pace

ADVISE

ENGAGEMENT

• Identify procurement need for the team and coordinate timely procurement of research equipment and consumables to ensure resource availability and allocation
• Recommend remedial measures to address issues related to project delivery to improve outcome
• Meet with funders and investigators to prepare research implementation plans and provide project updates.
• Coordinate with external consultants as needed on projects

SUSTAIN STANDARDS

DELIVERY

• Create and maintain comprehensive project documentation
• Supervise operational delivery of services for all active project meeting timeliness standards aligning with business requirements;
• Actively monitor the performance of team members to ensure they meet deliverables and deadlines
• Organize data on overall program performance illustrating issues affecting quality against metrics in all active project

TARGETED SPECIALIZED KNOWLEDGE

• Bachelor's degree from an accredited university. Master degree in public health, biological science, or a similar field from an accredited university will be an added advantage.
• Experience coordinating clinical trial projects or community research projects. Knowledge of good clinical practice will be an added advantage
• A minimum of two years of experience as a research scientist in a national or international organization with demonstrable project coordination is essential. Basic project management certification from a reputable provider.
• Good interpersonal skills and communication skills.   Strong computer skills, including Google Suite. Good documentation and analytical skills. Strong organisational and time-management skills.
• Willingness to travel up to 30% of the time as required.

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MISSION OBJECTIVE

• The pharmacy unit provides medical support services in pharmacotherapy, critical to achieving the organization’s mission through supplying quality medications, rational medicine usage, and optimizing patients’ treatment outcomes through appropriate counseling.

DUTIES AND RESPONSIBILITIES

BASIC TRANSACTIONS PROCESS 

 PURPOSE

• Provide effective medication use and become the people’s trusted ally against health issues that way, you can deliver maximum value to both the pharmacy and society. Review and develop the clinic's pharmacy policies and regulations.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases. Manage clinical risk.
• Provide professional advice on cosmetics or para-pharmaceuticals.

INFORM

ENGAGEMENT

• Document patient and family education. Develop and implement the teaching plan utilizing the patient education manual. Think critically in adapting to change, judging situations, and taking appropriate decisions.
• Adhere to EHA Clinics Code of Conduct as well as ethical standards of the field.
• Interpret symptoms so that the patient can either be given immediate treatment for a trifling condition or be referred to the doctor. Protect patients and technicians by adhering to infection-control protocols. Provide emotional support and measures to alleviate fear and anxiety.
• Provide pharmaceutical care services which may include, but are not limited to, patient needs assessment, age and disease-specific drug therapy and patient education, care adjustments based on patient response, and clinical interventions to identify, minimize, and avoid adverse drug reactions.

BASIC INFORMATION ORGANIZATION

DELIVERY

• Prepare and dispense medications to patients on physician’s order. Organize the pharmacy in an efficient manner to make the identification of products easier and faster.
• Maintain an up-to-date inventory of the clinic drug formulary. Records of all drugs, doses, and prices on the automated inventory of the clinic. Review, analyze and respond to different situations encountered daily.
• Review and execute physician’s prescriptions checking their appropriateness and legality. Maintain full control over delivering, stocking, and labeling medicine and other products. Develop effective medication plans to minimize the risk of adverse side effects.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.

TARGETED SPECIALIZED KNOWLEDGE

• Minimum qualification of Bachelor's degree in Pharmacy/M.Pharm/PharmD Minimum of two (2) years post NYSC progressive experience in Pharmacy within the private and public sector. Experience working with public health and health systems is an advantage.
• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license

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MISSION OBJECTIVE

• The nursing department delivers quality healthcare by providing evidence-based, patient-centered care, implementing quality improvement initiatives, and prioritizing the needs and preferences of patients. Nurses work collaboratively to ensure that patients receive the highest standard of care and achieve optimal health outcomes.
• The Registered Nurse provides direct and indirect care for assigned patients in various nursing units and home visits per scheduled shift. The Registered Nurse is primarily responsible for professional performance and safe patient care. The role encompasses nursing assessment, diagnosis, planning, intervention, evaluation, and coordination of care for patients across the healthcare continuum involving families. Duties include but are not limited to, managing patients with various medical cases.

DUTIES AND RESPONSIBILITIES

PROCESS BASIC TRANSACTIONS

PURPOSE

• Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
• Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.

INFORM

ENGAGEMENT

• Recognize subtle cues to anticipate potential problems.
• Assess patient and family readiness and identify learning needs.

BASIC INFORMATION ORGANIZATION

DELIVERY

• Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
• Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.

TARGETED SPECIALIZED KNOWLEDGE

• Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
• Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
• Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
• Hold and maintain a current nursing license to practice in Nigeria.