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  • Posted: Jan 24, 2024
    Deadline: Jan 31, 2024
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    ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ...
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    Team Member, Internal Audit

    Job Summary

    • Responsible for supporting the Internal Audit function in the delivery of the Group’s internal audit strategy and plan and ensuring compliance with established policies, procedures, and regulatory requirements.
    • Fostering a conscious control environment within the company by providing timely and reliable assurance on corporate governance, risk and controls.

    Responsibilities

    Key Responsibilites

    • Adhere to documented Internal Audit methodology, policies and procedures.
    • Assist in the development of the annual Internal Audit plan.
    • Demonstrate a sound understanding of the business being audited through proper documentation of the planning documents and completion of a comprehensive audit work program for assigned audits.
    • Evaluate the adequacy of process design and the effectiveness of controls in meeting business and control objectives.
    • Perform and complete assigned audits within specified timelines, in compliance with IIA professional standards.
    • Ensure timely and adequate documentation of audit work papers and all other support documents, in line with the Unit's approved frameworks and auditing standards.
    • Recommend process improvement in line with IIA standards and methodology, to help drive achievement of the organisation's strategic objectives.
    • Comprehensive assessment of digital initiatives and biannual review and update of status of these initiatives.
    • Propose practical and value-added recommendations to address control weaknesses and/or process inefficiencies.
    • Ensure clarity, completeness, and timeliness of audit reports by comprehensively reflecting root causes of exceptions, providing apt, SMART recommendations, and ensure report issuance within agreed timelines in the engagement letter. 
    • Participate in closing meetings with client at the end of fieldwork, providing clear explanations for identified issues.
    • Carry out investigations as instructed and ensure detailed evidence/documentation is retained for all findings related to the investigation.
    • Ensure timely (monthly) follow-up on the status of audit & investigation exceptions while ensuring evidence of resolution is obtained before closure of observed gaps.
    • Provide quality and timely reports to BARC, EMC and other audience that may be required from time-to-time, highlighting areas of key control lapses, root causes, recommendations, and implementation status.
    • Quarterly preparation of Operational Performance reports (OPR), which aid the assessment of operational control performance, to be communicated to business managers.
    • Utilisation of existing tools (using SQL/Oracle DB and Power BI) for continuous auditing and reporting.
    • Liaise with stakeholders and create and adopt reports that aid continuous review of key risk areas.
    • Perform consulting services for management through participation in projects designed to introduce new and/or changing processes, products, or facilities. 
    • Develop and maintain effective and professional working relationships with all levels of staff within the organization, including Senior Management and Audit Committee of the Board.
    • Organize relevant training and awareness sessions for members of the assurance units.
    • Complete all assigned ad-hoc assignment at the request of the IA head within agreed timelines.

    Requirements

    Qualification & Experience

    • Minimum of 3 relevant years of work experience in auditing (systems audit experience will be an added advantage).
    • Bsc/HND in Business Administration, Accounting, Finance, IT, or related discipline 
    • A recognized professional designation in Accounting or Internal Auditing (ACA, ACCA, CMA, CGA, CIA, CISA etc) will be an added advantage
    • Solid understanding of risk and control concepts and the ability to apply these concepts.
    • Working knowledge of professional IIA performance standards with regarding to planning, testing, sampling, and documentation.

    Competencies, Skills & Abilities

    • Good interpersonal skills with a proven ability to communicate effectively (both written and verbal) with all levels within the organization. 
    • Capable of working independently and with minimum supervision. 
    • Depth of knowledge in auditing standards, procedures, and related techniques. 
    • Strong working knowledge of information technology and its implications on  business operations 
    • Logical approach to identifying and evaluating issues and problem solving. 
    • Knowledge of data analytical methodologies and tool 
    • Well-developed organizational skills with the ability to prioritize multiple assignments. 
    • Awareness of the need for confidentially in sensitive matters. 
    • Demonstrated job commitment and personal flexibility to meet changing expectations. 
    • Commitment to self-development and expansion of knowledge.

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    Senior Business Analyst, ERP Solution Implementation

    Job Summary

    • As a Senior Business Analyst, you will play a pivotal role in our project team, contributing your extensive expertise in implementing enterprise resource planning solutions, particularly Microsoft Business Central.
    • The ideal candidate will have a proven track record of successful participation as a business analyst in multiple ERP implementation projects.

    Responsibilities

    • Assess current operational processes, identify areas for optimization, and develop strategies to streamline workflows and increase efficiency. 
    • Conduct process re-engineering and design thinking workshops to review out-of-box processes and co-create new optimized processes with stakeholders. 
    • Define and recommend metrics to measure the impact and outcome of all processes reviews for the project.
    • Identify cost-saving opportunities within the defined processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards. 
    • Define key performance indicators (KPIs) for operational efficiency, track, and analyze data to measure progress and identify areas for further improvement. 
    • Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements. 
    • Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required. 
    • Lead the requirements gathering process, understanding business needs, and translating them into functional specifications for the ERP system. 
    • Collaborate closely with cross-functional teams, including IT, stakeholders, and end users, to ensure alignment between business processes and system capabilities. 
    • Utilize your expertise in Microsoft Business Central (or similar ERP systems) to analyze requirements that will be used to configure and customize the solution to meet business requirements.
    • Develop and maintain comprehensive documentation, including business process flows, use cases, and functional requirements (in both written and diagrammatic format).
    • Conduct thorough testing, validation, and quality assurance procedures to ensure the ERP solution meets predefined specifications and business objectives. 
    • Provide training and support to end-users, enabling a smooth transition to the new ERP system. 
    • Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues.

    Qualification & Experience

    • Bachelor’s degree in Business Administration, Information Systems, or a related field.
    • 5+ years of experience as a Business Analyst, specifically in ERP implementation projects. 
    • Proven experience working with Microsoft Business Central or similar ERP systems. • Strong understanding of business processes across various functional areas (finance, operations, procurement, supply chain, etc.). 
    • Excellent communication skills with the ability to interact effectively with diverse stakeholders and teams.
    • Relevant certifications in business analysis or ERP systems (preferred). Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred
    • Strong analytical and problem-solving abilities. 
    • Proven experience in user experience mapping and design thinking.
    • Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
    • Logical and efficient, with keen attention to detail. 
    • Knowledge of financial services legal, regulatory requirements

    Technical Skills

    • Business Analysis 
    • Design thinking and user flow mapping
    • Process Improvement 
    • Business Process Design & Reengineering 
    • Quality Assurance 
    • Data Gathering and Analysis 
    • Project Management 
    • Proficiency in relevant tools e.g. Visio, Figma etc.

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    Backend Developer (Senior)

    Job Summary

    • A senior backend software developer will bring his knowledge and wealth of experience to the fore. He will be responsible for integrating the front-end elements with in-house and 3rd party APIs and applications.
    • A good understanding of front-end technologies is necessary for the role.
    • The role also requires the ability to communicate technical complexities to both technical stakeholders and non-technical stake holders in such a way that would make perfect sense to the listener.
    • You may also be require to develop with some front end related projects.

    Responsibilities

    • Develop, Implement, and Support software products and solutions that integrate with  in-house and third-party systems
    • Develop technical specifications and architecture
    • Perform code reviews on developed code
    • Review and refactor code
    • Support junior developers’ work
    • Document development and operational procedures
    • Carry out R&D on upcoming robust technologies
    • Identify and troubleshoot software defects and performance issues.
    • Building reusable code and libraries
    • Optimization of the application for maximum speed and scalability 
    • Implementation of security and data protection
    • Design and implementation of business operational data management solutions
    • Provide support to business analysts in the conversion of individual client business  requirements into software functionality 
    • Provide assistance to relevant functional teams by identifying requirements and  improvements to the architectural design of new/existing applications 
    • Provide training to client end-users with relevant tools and technical documentation. 
    • Lead a technical work stream as a component of a larger project 
    • Provide subject – matter expertise, customer advocacy, and analysis through all phases of the development lifecycle
    • Communicate effectively well with internal/external parties

    Requirements

    • Knowledge Requirement 
    • Agile methodology 
    • Algorithm and data structure design 
    • Version control
    • Design thinking processes 
    • System design and architecture

    Technical Skill Requirement

    • NET Framework
    • C#.NET
    • ASP.NET CORE (API, MVC)
    • Razor/Blazor
    • Web API
    • JSON
    • SOAP
    • XML
    • REST
    • SQL Server
    • Javascript
    • Window Service
    • Hangfire

    Personal Abilities

    • Good communication skills. 
    • Excellent interpersonal & analytic skills. 
    • An aptitude for analytical problem solving. 
    • Ease and ability to learn fast and solve complex problems. 
    • Proficiency in object-oriented design and development using software development best practices. 
    • Ability to provide technical input for designs, functional specifications, and other project requirements. 
    • Ability to design, and build, high – quality unit tests.

    Educational Requirements

    •  B.Sc. Computer Science or its equivalent, any additional computer science related professional degree is an advantage.

    Professional Requirements 

    •  NA

    Experience Requirements

    • Minimum 7 years of experience with proof of production-based product developed by you.

    go to method of application »

    Business Analyst, Operations Transformation

    Job Summary

    • This role is responsible for driving and optimizing operational processes, systems, and workflows to enhance efficiency, reduce costs, improve overall productivity, identifying opportunities for streamlining operations, implementing innovative solutions, and fostering a culture of continuous improvement within the organization

    Responsibilities

    • Assess current operational processes, identify areas for improvement, and develop strategies to streamline workflows and increase efficiency.
    • Develop the unit strategy and roadmap with insights from industry external benchmarks and trends.
    • Identify cost-saving opportunities within operational processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards.
    • Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement.
    • Lead change initiatives by fostering a culture of continuous improvement, driving adoption of new processes and technologies, and providing necessary training and support to employees.
    • Collaborate with cross-functional teams, including IT, finance, risk management, and operations, to align operational efficiency initiatives with organizational goals and drive collective success
    • Review and optimize business and end-user requirements for existing and new application systems.
    • Research and analyse current and future trends that can be used to support the delivery of the CT and Group strategy and business objectives.
    • Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements
    • Stay updated on industry trends, emerging technologies, and best practices related to operational efficiency, and proactively apply relevant knowledge to drive improvements within the organization
    • Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required. 
    • Advocate for and introduce new innovative emerging technologies that can improve operational and business processes. 
    • Define key performance indicators (KPIs) for operational efficiency, establish reporting mechanisms, track, and analyse data to measure progress and identify areas for further improvement
    • Identify opportunities for automation and technology implementation to streamline processes, eliminate manual work, and enhance overall operational efficiency. • Support professional, skill, and personal development of their team members by providing leadership and guidance
    • Effective team management to deliver on assigned tasks and deliverables within time, scope, and budget

    Qualification & Experience

    • First degree in Business administration, finance, or related discipline 
    • Possession of a relevant certification related to business process engineering and optimization is an added advantage
    • Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred.

    Technical Skills

    • Business Analysis 
    • Strategic Planning 
    • Relationship Management 
    • Process Improvement
    • Business Process Design & Reengineering
    • Quality Assurance
    • Data Gathering and Analysis
    • Project Management
    • Service Level Management

    Other Required Knowledge & Capabilities

    • Proven experience in user experience mapping and design
    • Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development 
    • Logical and efficient, with keen attention to detail 
    • Knowledge of financial services legal, regulatory requirements
    • Design, develop and establish operational excellence policy, process in conjunction with stakeholders including internal controls, policies, and procedures.
    • Familiar with administering service standard reviews, measurement tools and practices e.g Net Promoter Score, Internal customer satisfaction surveys etc

    Method of Application

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