Senior Business Analyst, ERP Solution Implementation at ARM Hold Co.

Job Summary

• As a Senior Business Analyst, you will play a pivotal role in our project team, contributing your extensive expertise in implementing enterprise resource planning solutions, particularly Microsoft Business Central.
• The ideal candidate will have a proven track record of successful participation as a business analyst in multiple ERP implementation projects.

Responsibilities

• Assess current operational processes, identify areas for optimization, and develop strategies to streamline workflows and increase efficiency. 
• Conduct process re-engineering and design thinking workshops to review out-of-box processes and co-create new optimized processes with stakeholders. 
• Define and recommend metrics to measure the impact and outcome of all processes reviews for the project.
• Identify cost-saving opportunities within the defined processes, evaluate their feasibility, and implement measures to reduce expenses while maintaining quality standards. 
• Define key performance indicators (KPIs) for operational efficiency, track, and analyze data to measure progress and identify areas for further improvement. 
• Review and probe gaps identified in the functional areas and evaluate opportunities for future improvements and enhancements. 
• Manage the development and validation of Functional Specification Documents (BRD, User Flow designs etc.) as required. 
• Lead the requirements gathering process, understanding business needs, and translating them into functional specifications for the ERP system. 
• Collaborate closely with cross-functional teams, including IT, stakeholders, and end users, to ensure alignment between business processes and system capabilities. 
• Utilize your expertise in Microsoft Business Central (or similar ERP systems) to analyze requirements that will be used to configure and customize the solution to meet business requirements.
• Develop and maintain comprehensive documentation, including business process flows, use cases, and functional requirements (in both written and diagrammatic format).
• Conduct thorough testing, validation, and quality assurance procedures to ensure the ERP solution meets predefined specifications and business objectives. 
• Provide training and support to end-users, enabling a smooth transition to the new ERP system. 
• Work with the test team during the test phase to ensure that solution is accurate and free of bugs and issues.

Qualification & Experience

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 5+ years of experience as a Business Analyst, specifically in ERP implementation projects. 
• Proven experience working with Microsoft Business Central or similar ERP systems. • Strong understanding of business processes across various functional areas (finance, operations, procurement, supply chain, etc.). 
• Excellent communication skills with the ability to interact effectively with diverse stakeholders and teams.
• Relevant certifications in business analysis or ERP systems (preferred). Business Analysis Certification (e.g., CBAP, CCBA), Lean Six Sigma and/or related will be preferred
• Strong analytical and problem-solving abilities. 
• Proven experience in user experience mapping and design thinking.
• Proven experience in business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
• Logical and efficient, with keen attention to detail. 
• Knowledge of financial services legal, regulatory requirements

Technical Skills

• Business Analysis 
• Design thinking and user flow mapping
• Process Improvement 
• Business Process Design & Reengineering 
• Quality Assurance 
• Data Gathering and Analysis 
• Project Management 
• Proficiency in relevant tools e.g. Visio, Figma etc.