Required Technical and Professional Expertise
- At least 2 years experience in Significant business experience in Middle East and African countries or other growth markets
- At least 2 years experience in general business management and profit and loss responsibility in a dynamic corporate environment
- At least 2 years experience in analytical and interpersonal skills
- At least 2 years experience in global orientation
- At least 2 years experience in leadership, written and verbal communication skills, client service and solving complex business issues
- At least 2 years experience in an intense team atmosphere while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of innovative solutions
- English: Fluent
Preferred Technical and Professional Experience
- At least 3 years experience in Significant business experience in Middle East and African countries or other growth markets
- At least 3 years experience in general business management and profit and loss responsibility in a dynamic corporate environment
- At least 3 years experience in analytical and interpersonal skills
- At least 3 years experience in global orientation
- At least 3 years experience in leadership, written and verbal communication skills, client service and solving complex business issues
- At least 3 years experience in an intense team atmosphere while defining issues/hypotheses, performing complex analysis, and assisting with preparation and recommendations of innovative solutions
Required Education Master's Degree
Preferred Education Master's Degree
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Job Description
The following describes the working environment of the role:
Environment:
- Applies conceptual knowledge of basic professional HR processes to execute HR programs.
- Demonstrates appropriate skills and competencies for this position.
- Communication/Negotiation: Works with team members or assists others in advising HR professionals and management on underlying principles of HR programs.
Problem Solving:
- Engages in decisions and problem analysis with other professionals to clarify their HR needs and translates them into alternative courses of action.
- Recognizes problems relative to the execution of HR programs and provides feedback to program owners for resolution.
- May offer alternatives for resolution.
- Performs root cause analysis of recurring problems related to programs administered on day to day basis.
- Recognizes program elements that need improvement
Working Conditions
Normal/flexible office conditions, may be exposed to irregular work hours.
Contribution/Leadership:
- Works on projects requiring theoretical understanding of HR issues.
- Projects are reviewed by more senior members of team for increased program understanding and ability to articulate programs and rationale to HR management.
- Understands the mission of the HR team to which the incumbent is assigned.
- May directly influence people in own team to effect process improvements.
Impact on Business/Scope:
- Accountable for accuracy of information provided to other HR professionals and management on standard HR programs. Accountable for accurate and timely execution of HR programs (i.e., salary planning, Personal Business Commitments, benefit enrollments, etc.).
- Performs activities such as data gathering and analysis and report preparation that impact business results and satisfy the needs of other HR professionals.
Required Technical and Professional Expertise none
Preferred Technical and Professional Experience none
Required Education Bachelor's Degree
Preferred Education Bachelor's Degree
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Job Description
This role is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical value relationship to protect revenue base and identify new services opportunities.The employee leads a functional/business unit.
Skills:
Environment:
- Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations.
Communication/Negotiation:
- Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments.
Problem Solving:
- Anticipate, create and define innovative and visionary concepts in strategic environment.
Contribution/Leadership:
- Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies.
- Contributes to policy making.
- Recognized as an expert and leader by members of a field, related functions, and multi -country organizations.
- Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments.
Impact on Business/Scope:
- Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance.
- Responsible for quality output/value add for highly visible products, services and future business development.
Required Technical and Professional Expertise none
Preferred Technical and Professional Experience none
Required Education Bachelor's Degree
Preferred Education Master's Degree
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