Latest Jobs at ShepherdHill Security

Job Summary

• The Journey Management Coordinator will be responsible to execute the daily transportation plan by issuing, communicating and monitoring Journey Management activities for personnel/clients movements to and fro their designated location.

Duties and Responsibilities

• Journey Management planning and monitoring
• To manage all allocated/ Company’s Vehicle’s monitoring, reporting all events and any tampering activities.
• The candidate will be required to perform a periodic inspection of the road conditions and identify any requirements for maintenance or signage.
• Conduct Security and risk surveys, analyze survey reports and recommend as appropriate to Company/Client.
• The candidate will be required to coordinate the assignment of the allocated vehicles, log and attend all complaints from personnel /clients.
• Road surveys & continues inspections
• The candidate will be required to plan and execute operational vehicles maintenance schedule as per recommendations and safety standards.
• The candidate is required to inspect Company /clients vehicles whenever requested and ensure that all vehicles meet Company'sroadworthiness requirements.
• Ensures smooth running of the day-to-day operational activities within his/her supervision
• Ensure adequate manpower is maintained
• Ensure availability of resources required for successful operations.
• Enforce adherence to Standard Operational Procedures (SOP) in the execution of Task.
• Manage all Events from start to finish through excellent service delivery.
• Ensure the safety and security of Clients is maintained
• Ensure Quality Assurance/safety by conducting pre-deployment assessment of Escort/Passenger vehicles and other equipment required for the task.
• Report to the Operations Room Coordinator in the course of task execution.
• Update Line supervisor with Information on Road Maps/ alternative routes.
• Plan with Admin on drivers work schedule and overtime
• The candidate will be required to coordinate the assignment of the allocated vehicles, log, audit and attend all complaints, follow up with Admin on possible repairs.
• Liaise with Operations team to coordinate smooth transition to and from various destination
• Work closely with Admin/Procurement and other departments to ensure high standards are met.
• Prepare timely reports on journey management operations
• Liaise with Police and other government security agencies

Skills & Educational Requirements

• Minimum of a Bachelor's Degree / HND qualification
• Minimum of 3 years post NYSC
• Significant relevant experience
• Journey Management and Transport Coordinator.
• Mechanical back ground will be added advantage.
• Very Good on IT (Microsoft Excel/ Word/ Power Point)
• Relevant Professional Certification will be added advantage.
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication along with good interpersonal skills is a must.
• Planning and coordinating skills
• Investigation skill
• Problem solving skill
• Negotiating Skills.

Remuneration
Quite attractive

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Job Summary

• Coordinates the provision of contractual and security services to the Client within its portfolio, in compliance with legislation, Company policies and procedures and ensure achievement of budgeted financial targets

Responsibilities
Operational Duties:

• Ensure proper preparation and approves post order/work instructions
• Staff turnover analysis, proper allocation of Guards to respective beats and proper rostering.
• Prepare new clients SLA’s for execution
• Client relationship, retention and customer service levels
• Maintain a robust data base for all Guards in the contract
• Prepare and confirm Nominal roll for approval
• Ensuring that site meetings are held on an ongoing basis
• Conduct regular site visits in ensuring of site procedure implementation and also identifying training needs.
• Ensuring that manpower is maintained at optimum levels, to minimise clients complaints and maintained a disciplined system
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments
• Liaison with regards to invoicing, accuracy of such and securing payment
• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customer, driven by the promotion of superior security solutions
• Undertake other activities as required.

Client Management:

• Visit client branches regularly to ascertain level of customer satisfaction
• Promptly and adequately attend to all client’s queries, complains and meetings.
• Timely and adequate resolution of emerging crises in the locations under his command
• Gives appropriate feedbacks to the Patrol Coordinators as regards clients visitation
• Advise on client’s business performance for informed decision

Communication/Reporting:

• Prepares monthly feedback on all resolved client’s complaints
• Holds operational briefs with the State Coordinator to discuss operational issues.
• Submit the outcome of incident report for appropriate action
• Prepares weekly operations report to the Operations Coordinators.

Key Performance Indicators

• Zero complaints from the client
• 95% client retention
• Average time taken to resolve client’s complaints
• Effective supervision of locations under command
• Minimal complaints on Operatives salary
• Timely response to Operatives matter
• 5% Company growth.

Educational Requirements, Skills and Experience

• Minimum of a Bachelor's Degree / HND
• Minimum of 5 years post NYSC
• Relevant working experience in private Security Industry, Professional Certification and Military knowledge will be added advantage.

Organisational Competencies:

• Oral & Written Communication Skills
• Good Interpersonal skills

Functional Competencies:

• Analytical skill
• Investigation skill
• Problem solving skill
• Negotiating Skills
• Understanding of the Business environment.

Remuneration
Attractive.

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Job Summary

• To ensure strict discipline and adherence to post orders and all laid down regulations by the operatives.
• Maintain effective patrolling and monitoring of activities of guards and beats under his command while also ensuring high standards of safety, workmanship, efficiency and maximizing profitability.

Duties And Responsibilities
Supervisory/Operational Duties:

• Decodes post orders to the operatives and ensure strict adherence to the post orders at the protected locations
• Responsible for monitoring the electronic surveillance equipment used on the premises.
• Ensures uniform performance of duties in accordance with approved procedures and promotes exemplary appearance and conduct.
• Oversees the transfer of the accused persons to the custody of local law enforcement personnel.
• Maintains strict discipline and adherence to laid down regulations by the operatives under his command
• Patrols and monitor the activities of guards and beats under his command
• Patrol tour of the protected premises
• Ensures that assigned area of responsibility is stabilized and devoid of any criminal activities
• Prepares daily incident reports for the Operations Cordinator, giving recommendations on how to improve our efficiency and effectiveness
• Assists in developing the Guards by ensuring that their competencies are fully developed to meet future challenges in the industry
• Handles Guards complaints
• Attend to welfare issues.
• Undertakes induction & training for Guards .

Client Management:

• Maintains regular contact, good rapport with clients and swift response to their complaints and demands as quickly as possible.
• Communication /Reporting
• Daily submission of task sheet to Operations Co-ordinator
• Gives feedback on daily routine activities

Key Performance Indicators

• Zero complaint unresolved issues from the assigned beats
• Average time taken to resolve client’s complaints
• Effective beat monitoring
• Level of Guards compliance to Post order
• Timely response to Guards issues
• Turnout of Guards

Educational Requirements, Skills and Experience

• Minimum of a Bachelor's Degree / HND qualification
• Minimum of 5 years post NYSC
• Relevant working experience in private Security Industry and Professional Certification will be added advantage.

Organisational Competencies:

• Oral & Written Communication Skills
• Good Interpersonal skills
• Confidentiality
• Functional Competencies
• Analytical skill
• Problem solving skill
• Negotiating Skills
• Understanding of the business environment.

Remuneration
Attractive.