Patrol Coordinator at ShepherdHill Security

Job Summary

• To ensure strict discipline and adherence to post orders and all laid down regulations by the operatives.
• Maintain effective patrolling and monitoring of activities of guards and beats under his command while also ensuring high standards of safety, workmanship, efficiency and maximizing profitability.

Duties And Responsibilities
Supervisory/Operational Duties:

• Decodes post orders to the operatives and ensure strict adherence to the post orders at the protected locations
• Responsible for monitoring the electronic surveillance equipment used on the premises.
• Ensures uniform performance of duties in accordance with approved procedures and promotes exemplary appearance and conduct.
• Oversees the transfer of the accused persons to the custody of local law enforcement personnel.
• Maintains strict discipline and adherence to laid down regulations by the operatives under his command
• Patrols and monitor the activities of guards and beats under his command
• Patrol tour of the protected premises
• Ensures that assigned area of responsibility is stabilized and devoid of any criminal activities
• Prepares daily incident reports for the Operations Cordinator, giving recommendations on how to improve our efficiency and effectiveness
• Assists in developing the Guards by ensuring that their competencies are fully developed to meet future challenges in the industry
• Handles Guards complaints
• Attend to welfare issues.
• Undertakes induction & training for Guards .

Client Management:

• Maintains regular contact, good rapport with clients and swift response to their complaints and demands as quickly as possible.
• Communication /Reporting
• Daily submission of task sheet to Operations Co-ordinator
• Gives feedback on daily routine activities

Key Performance Indicators

• Zero complaint unresolved issues from the assigned beats
• Average time taken to resolve client’s complaints
• Effective beat monitoring
• Level of Guards compliance to Post order
• Timely response to Guards issues
• Turnout of Guards

Educational Requirements, Skills and Experience

• Minimum of a Bachelor's Degree / HND qualification
• Minimum of 5 years post NYSC
• Relevant working experience in private Security Industry and Professional Certification will be added advantage.

Organisational Competencies:

• Oral & Written Communication Skills
• Good Interpersonal skills
• Confidentiality
• Functional Competencies
• Analytical skill
• Problem solving skill
• Negotiating Skills
• Understanding of the business environment.

Remuneration
Attractive.