Jobs at WootLab

Role Purpose

• The Technical Assistant to the COO provides high-level technical, administrative, and operational support to ensure the effective execution of organisational priorities.
• The role requires a highly organised, proactive, and analytical individual who can anticipate needs, manage competing priorities, coordinate cross-functional activities, and support technical decision-making.
• This is more than an administrative role.
• The successful candidate will serve as a trusted partner to the COO by managing information, coordinating projects, conducting research, and ensuring timely follow-through on key organisational priorities.

Key Responsibilities

Technical Support

• Manage the COO's calendar, meetings, travel, and daily schedule.
• Prepare technical briefs, presentations, reports, and correspondence.
• Coordinate internal and external meetings, including agendas, minutes, and action tracking.
• Manage confidential information with discretion and professionalism.

Operations & Project Coordination

• Track organisational priorities, project milestones, and action items on behalf of the COO.
• Follow up with teams to ensure timely completion of deliverables.
• Coordinate cross-functional initiatives and support project execution.
• Maintain technical dashboards and provide regular progress updates.

Research & Strategic Support

• Conduct research on industry trends, funding opportunities, strategic partnerships, and market developments.
• Analyse information and prepare concise summaries to support technical decisions.
• Assist with proposal development, presentations, and business documentation.

Stakeholder & Office Coordination

• Serve as the first point of coordination between the COO and internal teams, partners, and external stakeholders.
• Coordinate logistics for meetings, workshops, and technical engagements.
• Support the smooth running of the COO's office and ensure effective communication across departments.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Economics, Computer Science, Social Sciences, or a related field.
• Minimum of 3 years' experience supporting senior executives in a corporate, technology, consulting, or development organisation.
• Experience coordinating projects and working across multiple teams is highly desirable.

Skills & Competencies

• Excellent organisational and time management skills.
• Strong critical thinking and problem-solving ability.
• Excellent written and verbal communication skills.
• Strong research and analytical skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Google Drive, MS and collaboration tools (Trello, Slack)
• Ability to work independently, maintain confidentiality, and exercise sound judgment.
• Professional, proactive, and adaptable with a strong sense of ownership

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Role Purpose

• The Business Operations & Growth Manager is responsible for driving the operational efficiency, commercial growth, and overall performance of Wootlab Innovations. The role ensures that the business achieves its strategic objectives by overseeing daily operations, driving revenue growth, strengthening accountability, and ensuring the successful delivery of software development, talent outsourcing, and digital transformation projects.
• Working closely with the CEO, the Business Operations & Growth Manager provides leadership across business operations, ensuring teams deliver against organisational targets while identifying and pursuing new business opportunities that contribute to sustainable growth.

Key Responsibilities

Business Growth & Commercial Development

• Drive revenue growth by identifying and securing new business opportunities across software development, talent outsourcing, consulting, and digital transformation services.
• Support proposal development, client acquisition, and strategic partnerships.
• Monitor business opportunities from lead generation through contract execution.
• Build and maintain strong relationships with clients, government, development partners, and the private sector.

Operations & Project Delivery

• Lead the day-to-day operations of the business, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Coordinate activities across software development, business development, communications, finance, and administration.
• Improve operational systems, workflows, and business processes to increase efficiency.

Leadership & Team Management

• Supervise and support departmental leads, ensuring accountability for deliverables and organisational priorities.
• Monitor team performance and ensure agreed targets, timelines, and service standards are achieved.
• Foster a culture of professionalism, collaboration, innovation, and continuous improvement.
• Coordinate weekly operational meetings and ensure implementation of agreed actions.

Technology & Talent

• Oversee the successful delivery of software development projects, ensuring alignment with client requirements and business objectives.
• Work closely with technical teams to support product delivery and digital innovation.
• Provide operational oversight for Wootlab's talent outsourcing services, ensuring quality delivery and client satisfaction.
• Stay informed on emerging technology trends and identify opportunities to strengthen Wootlab's service offerings.
• Reporting & Organisational Performance
• Prepare operational and business performance reports for executive management.
• Monitor organisational performance and recommend improvements to support business growth and operational excellence.
• Ensure compliance with organisational policies, contractual obligations, and client expectations.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Computer Science, Information Technology, Engineering, or a related field.
• Master's degree or professional certifications (PMP, PRINCE2, Agile, Scrum, ITIL, Lean Six Sigma) are an advantage.
• Minimum of 5 years' experience in business operations, technology, consulting, software delivery, or business development, with at least 2 years in a leadership role.
• Demonstrated experience managing multidisciplinary teams and driving organisational growth.
• Strong understanding of software development, digital products, technology services, and talent outsourcing.
• Experience working with government, development partners, or corporate clients is highly desirable.