Technical Assistant at WootLab

Role Purpose

• The Technical Assistant to the COO provides high-level technical, administrative, and operational support to ensure the effective execution of organisational priorities.
• The role requires a highly organised, proactive, and analytical individual who can anticipate needs, manage competing priorities, coordinate cross-functional activities, and support technical decision-making.
• This is more than an administrative role.
• The successful candidate will serve as a trusted partner to the COO by managing information, coordinating projects, conducting research, and ensuring timely follow-through on key organisational priorities.

Key Responsibilities

Technical Support

• Manage the COO's calendar, meetings, travel, and daily schedule.
• Prepare technical briefs, presentations, reports, and correspondence.
• Coordinate internal and external meetings, including agendas, minutes, and action tracking.
• Manage confidential information with discretion and professionalism.

Operations & Project Coordination

• Track organisational priorities, project milestones, and action items on behalf of the COO.
• Follow up with teams to ensure timely completion of deliverables.
• Coordinate cross-functional initiatives and support project execution.
• Maintain technical dashboards and provide regular progress updates.

Research & Strategic Support

• Conduct research on industry trends, funding opportunities, strategic partnerships, and market developments.
• Analyse information and prepare concise summaries to support technical decisions.
• Assist with proposal development, presentations, and business documentation.

Stakeholder & Office Coordination

• Serve as the first point of coordination between the COO and internal teams, partners, and external stakeholders.
• Coordinate logistics for meetings, workshops, and technical engagements.
• Support the smooth running of the COO's office and ensure effective communication across departments.

Qualifications & Experience

• Bachelor's degree in Business Administration, Management, Economics, Computer Science, Social Sciences, or a related field.
• Minimum of 3 years' experience supporting senior executives in a corporate, technology, consulting, or development organisation.
• Experience coordinating projects and working across multiple teams is highly desirable.

Skills & Competencies

• Excellent organisational and time management skills.
• Strong critical thinking and problem-solving ability.
• Excellent written and verbal communication skills.
• Strong research and analytical skills.
• High attention to detail and ability to manage multiple priorities.
• Proficiency in Google Drive, MS and collaboration tools (Trello, Slack)
• Ability to work independently, maintain confidentiality, and exercise sound judgment.
• Professional, proactive, and adaptable with a strong sense of ownership