Jobs at Wema Bank Plc

Job Summary

• The Internal Control Officer for E-Channels is responsible for ensuring compliance with transaction settlement processes, revenue collection, and reconciliation of electronic transactions.
• The role includes monitoring E-Channels operations, preventing income leakages, and ensuring alignment with regulatory standards and industry best practices.

Key Responsibilities
E-Channels Settlement & Reconciliation:

• Ensure daily and timely remittance/settlement of transactions to prevent income leakage.
• Review and reconcile settlement transactions for NIBSS, Mastercard, Interswitch, NIP, VISA, and other E-Channels platforms.
• Ensure correctness and completeness of financial entries related to E-Tranzact, Unified Payments, and other third-party processors.
• Escalate settlement discrepancies and follow up for resolution.

Revenue Collection Monitoring:

• Review Pay-Direct, E-Pay, and other revenue collection applications.
• Verify remittances of collections on behalf of billers.
• Ensure correct accounting entries for collections and remittances.
• Monitor fees and commissions to prevent income leakages.

E-Banking & Online Transactions Review:

• Review WemaPay, PayDirect, and other electronic banking platforms for compliance.
• Monitor salary payments, vendor transactions, and pension remittances via electronic channels.
• Ensure proper authorization and segregation of duties for online transactions.
• Identify and mitigate fraud risks related to electronic transactions.

POS & ATM Operations Control:

• Ensure compliance with POS and ATM transaction policies.
• Monitor in-branch POS transactions for accuracy and fraud prevention.
• Review ATM cash settlement and monitor aged unresolved ATM surplus account entries.
• Ensure timely reconciliation of ATM transactions and exception resolution.

Instant Card Issuance & Management:

• Review instant card issuance processes to ensure proper authorization and compliance.
• Verify stock of blank cards and ensure adequate record-keeping.
• Monitor the issuance of cards to prevent fraud and impersonation.
• Ensure necessary fees and charges are correctly applied.

Security & Risk Management in E-Channels:

• Monitor unauthorized processing of transactions on Wema Online & Mobile platforms.
• Ensure strong authentication and non-repudiation controls.
• Review data security measures and ensure compliance with information security policies.
• Conduct periodic reviews to assess risks related to e-banking operations.

Regulatory Compliance & Reporting:

• Ensure adherence to CBN guidelines on e-payment channels.
• Generate exception reports on non-compliant transactions and escalate appropriately.
• Ensure audit trails and proper documentation of all electronic transactions.
• Provide reports and analysis on control measures for management and regulatory authorities.

Critical Success Factors:

• Availability and uptime of core banking systems (Finacle, NIBSS, Interswitch, E-Tranzact, etc.).
• Strong understanding of electronic payment systems and reconciliation processes.
• Ability to detect anomalies in settlement and revenue collection reports.
• Knowledge of regulatory requirements for e-banking transactions.
• Strong analytical and reporting skills.

Requirements

• Bachelor’s Degree in Accounting, Finance, Information Technology, or a related field.
• 3-5 years of experience in e-banking operations, internal control, or transaction monitoring.
• Professional certifications such as CISA, ACA, ACCA, or CBN-related certifications are an advantage.
• Experience with banking reconciliation tools and financial transaction monitoring.

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Key Responsibilities
Sales Management: 

• Develops and implements marketing strategy in ensuring branch targets are met. This includes coaching staff on product knowledge, cross selling and keeping up to date with changes and developments in the market/business area to drive optimal achievement of this opportunities.
• Co-ordinates cross selling opportunities with other business departments like corporate solutions, corporate banking, PMS, EFT, virtual banking, and other E-business products for possible businesses/ opportunities.
• Conducts meetings with the marketing team and carry out reviews on the previous performance and plan for the month ahead. 
• Plan and oversees new marketing initiatives including branch expansion in new markets as well as continued expansion among existing customers. 
• Driving peak performance and commercial marketing success for all relationship officers across the branches. Risk management. 
• Accountable for maintaining high data quality standards by ensuring information captured in the Bank’s systems and documentation by teams are accurate and maintained in a timely manner.
• Responsible for the sale’s operational efficiency of the branch and productivity of its staff.
• Manage the risk management process for the designated customer portfolio and be accountable for the ongoing monitoring of credit quality and compliance with Bank’s policies.
• Develop close relationships with operations and risk management team to ensure delivery of quality products and services to customers. 
• Accountable for operating responsibly within the parameters of approved delegations.

Customer service:

• Understand customer base and identify opportunities to build and grow profitable relationship.
• Supervise the management of branch resources to ensure delivery and maintenance of customer service standards and at every service outlet within the branch, by putting the right people in the right places and by enabling their self- development (coaching and training) for improved service delivery. 
• Monitor customers’ complaints through the Bank’s complaint management unit, identifying the root causes and addressing them at source to prevent recurrence.

People management:

• Build organizational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
• Responsible for the development and retention of relevant skills in order to meet business needs.
• Ensure the effective selection of staff by matching the skills and competencies to the requirements of the job.
• Ensure skills assessments and competency-based training takes place as and when required. • Create an environment in which learning, and development are emphasized and valued.

Requirements

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 12 – 15 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills 
• A commitment to excellent customer service
• Strategic thinker and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

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Job Summary

• The Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers. 
• To observe the competition to see what strategies are being used in order to stay ahead of the competition. Job Locations: Ibadan, Ilorin, Osun, Ogun and Abeokuta 

Key Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Approach and sign on new customers

People Management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture, including meeting all safety and well-being compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skills.

Requirements

• Education: Minimum of a First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 2 - 10 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

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Job Summary

• We are seeking an experienced and strategic Head of Software Quality Assurance to lead our QA team in ensuring the delivery of high-quality software solutions that support the bank’s digital transformation goals.
• The ideal candidate will drive the QA strategy, define standards, and establish robust testing processes across all digital platforms and core banking application

Key Responsibilities

• Lead and manage the Software QA team, ensuring delivery of high-performance, secure, and reliable applications.
• Develop and implement a comprehensive software testing and QA framework aligned with banking industry standards.
• Define and monitor QA KPIs, test strategies, test plans, and automation frameworks.
• Collaborate with Product, Development, DevOps, and InfoSec teams to ensure end-to-end quality ownership.
• Oversee testing across all environments – including UAT, SIT, regression, performance, and security testing.
• Drive adoption of test automation, CI/CD practices, and Agile/DevOps methodologies.
• Ensure compliance with relevant regulatory standards such as CBN guidelines, NDPR, ISO 27001, and PCI DSS.
• Manage vendor relationships and third-party testing engagements, as required.
• Provide regular QA reports to executive stakeholders, highlighting risk, quality metrics, and continuous improvement plans.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field. 
• A Master’s degree or professional certifications (e.g., ISTQB, CSTE, PMP, Agile, etc.) is an advantage.
• 8+ years of experience in software quality assurance, with at least 3 years in a leadership role.
• Strong understanding of banking systems, core banking applications, APIs, mobile and web platforms.
• Experience implementing test automation frameworks (e.g., Selenium, JMeter, Postman, etc.).
• Proven ability to manage large, complex QA efforts in Agile/Scrum environments.
• Excellent leadership, communication, and stakeholder management skills.