Jobs at Wandel International

Responsibilities

• Report to the Profit Center Head
• Lead the regional sales team and ensure branch target achievement
• Identify, develop and implement sales strategies to achieve desired monthly & quarterly sales targets
• Retain existing dealers, and add retailers to increase genuine spare parts penetration.
• Drive sales, monitor, track and review sales performance and take necessary actions to ensure that goals are met
• Gather completion information related to prices/packaging etc. on regular basis.
• Establish and maintain excellent rapport with existing dealers in the assigned territory.
• Maintain strong communications with all Stakeholders within the business and customers
• Periodic market visits
• Participate in all retailers & mechanics meet arranged as a part of demand generation.
• Providing training and coaching to sales marketers to ensure they have the necessary skills to be able to meet the requirements of their position

Skills Requirement

• Knowledge of local markets and ability to penetrate new markets
• Professional membership of CIMN is an advantage
• Excellent interpersonal & organizational skills
• Proficiency with Microsoft Office suite
• Target-drive
• Excellent oral and written communication skills

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Responsibilities

• Identifying new potential markets for 3W
• Creating new dealers/retailers in identified markets
• Convincing potential dealers/retailers to purchase 3W
• Achieving monthly sales targets
• Promote company products and maintain good relationships with major stake holders – government institutions, union/park leaders etc.
• Identify new business opportunities and submitting proposals/quotes to prospective customers
• Develop sales presentations for varying sales meetings
• Meet assigned sales target (monthly, quarterly and annual)
• Maintain an updated database of customers, with their sales records
• Respond to queries and requests from customers
• Assisting in managing all existing customers through regular communication with key contacts
• Developing sales and operational knowledge of all our products
• Conducting follow-up activities with the aim of exceeding customers’ expectations.
• Maintain regular competitor analysis

Skills Requirement

• Identify, develop and implement sales strategies to achieve desired monthly & quarterly sales targets
• Retain existing dealers, and add retailers to increase genuine spare parts penetration.
• Drive sales, monitor, track and review sales performance and take necessary actions to ensure that goals are met
• Gather completion information related to prices/packaging etc. on regular basis.
• Establish and maintain excellent rapport with existing dealers in the assigned territory.
• Maintain strong communications with all Stakeholders within the business and customers
• Periodic market visits
• Participate in all retailers & mechanics meet arranged as a part of demand generation.
• Providing training and coaching to sales marketers to ensure they have the necessary skills to be able to meet the requirements of their position

Skills Requirement

• Knowledge of local markets and ability to penetrate new markets
• Professional membership of CIMN is an advantage
• Excellent interpersonal & organizational skills
• Proficiency with Microsoft Office suite
• Target-drive
• Excellent oral and written communication skills

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Key Elements of the Role

• Report to the Profit Center Head
• Create and maintain database of banks and MFBs
• Prepare Monthly financing MIS updates
• Arrange agreements with banks on 2W & 3W
• Responsible for relationship development at branch level with branches, dealers and financial institutes
• Responsible for joined activity planning with financial institutions
• Sensitize sales team and dealers on finance schemes

Desired Skills & Experience

• Minimum of Bachelor’s degree or HND in  Marketing, Business Administration or a related field
• Minimum of 8 years work experience in sales  role in an automotive company
• Experience in retail banking, MFBs is an added advantage
• Excellent interpersonal & organizational skills
• Proficiency with Microsoft Office suite
• Target-driven approach
• Excellent oral and written communication skills

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Responsibilities

Customer Assistance:

• Answering customer inquiries and providing information about products, services, and company policies.
• Assisting customers with placing orders, processing returns or exchanges, and resolving billing or payment issues.
• Resolving customer complaints or conflicts in a professional and satisfactory manner.
• Providing technical support or troubleshooting assistance for products or services.

Communication:

• Handling inbound and outbound calls, emails, or chat messages in a timely and courteous manner.
• Active listening to understand customer needs and concerns.
• Clearly and effectively communicating information and instructions to customers.

Documentation and Data Entry:

• Accurately documenting customer interactions, inquiries, complaints, and resolutions in the company's CRM system or call center software.
• Updating customer profiles, account information, and contact details.

Problem-Solving:

• Analyzing customer issues and providing appropriate solutions or recommendations.
• Escalating complex or unresolved issues to supervisors or higher-level support teams when necessary.
• Collaborating with other departments or teams to resolve customer concerns.

Product Knowledge:

• Acquiring and maintaining a comprehensive understanding of the company's products, services, and policies.
• Staying updated on changes or updates to products and services.
• Providing product recommendations or upselling and cross-selling opportunities when appropriate.

Customer Satisfaction:

• Ensuring a high level of customer satisfaction through friendly, professional, and empathetic interactions.
• Following up with customers to ensure their issues are resolved and their needs are met.

Adherence to Policies and Procedures:

• Following established call center protocols, guidelines, and scripts.
• Adhering to quality assurance and performance metrics, such as call handling time, customer satisfaction ratings, and resolution rates.

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Key Responsibilities:

Data Management:

• Collect, compile, and organize data from various sources within the organization.
• Design and maintain databases, spreadsheets, and other data management systems.
• Ensure data accuracy, integrity, and security through regular audits and data validation processes.
• Identify data quality issues and implement corrective measures.
• Develop and enforce data management policies and procedures.

Data Analysis and Reporting:

• Analyze large datasets to identify trends, patterns, and insights.
• Prepare regular reports, dashboards, and visualizations to present data findings to stakeholders.
• Collaborate with different departments to understand their reporting needs and develop customized reports.
• Provide data-driven recommendations to improve operational efficiency and effectiveness.
• Stay up-to-date with industry best practices and emerging trends in data analysis and reporting.

System Development and Maintenance:

• Identify opportunities for process automation and system enhancements.
• Collaborate with IT teams and external vendors to develop and maintain MIS systems.
• Conduct user acceptance testing and ensure system functionality and usability.
• Provide training and support to users on data management tools and systems.

Data Governance and Compliance:

• Ensure compliance with data protection regulations and organizational policies.
• Establish data governance frameworks and procedures.
• Monitor and report on data privacy and security breaches.
• Conduct regular data audits and implement measures to mitigate risks.

Collaboration and Communication:

• Collaborate with cross-functional teams to understand their data requirements.
• Work closely with stakeholders to define key performance indicators (KPIs) and data metrics.
• Communicate data insights and recommendations effectively to both technical and non-technical audiences.
• Provide support and guidance to colleagues regarding data management and analysis.

Qualifications and Skills:

• Bachelor's degree in Computer Science, Information Systems, or a related field. A master's degree is a plus.
• Proven experience in data management, analysis, and reporting.
• Strong knowledge of database management systems (e.g., SQL), data visualization tools (e.g., Tableau, Power BI), and MS Office applications (Excel, Access, PowerPoint).
• Understanding of data governance principles, data privacy regulations (e.g., GDPR), and information security best practices.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of the industry-specific software or ERP systems relevant to the organization is a plus.