Jobs at Vitel Wireless Limited

Job Brief:

• We are seeking a skilled IP Engineer to design, implement, and support IP-based network infrastructure for seamless data, voice, and video transmission. The ideal candidate will ensure network reliability, security, and high performance across core and access layers.

Key Responsibilities:

• Design, configure, and maintain IP/MPLS network infrastructure.
• Monitor network performance and troubleshoot routing, switching, or connectivity issues.
• Implement and manage routers, switches, firewalls, and load balancers.
• Support integration of IP transport for voice (VoIP), data, and mobile services.
• Perform network upgrades, patches, and capacity planning.
• Ensure network security through proper access controls and firewall configurations.
• Document network topology, configurations, and changes.
• Provide support for network incidents and escalations.

Requirements:

• Degree or HND in Computer Science, Electrical/Electronics, or related field.
• 2–5 years experience in IP networking, preferably in telecom.
• Strong understanding of TCP/IP, BGP, OSPF, MPLS, VLANs, and QoS.
• Relevant certificates (e.g., CCNP, JNCIP) are an added advantage.
• Strong problem-solving skills and ability to work in a fast-paced environment.

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Job Summary:

• We are seeking a results-driven Key Account Manager to manage and grow relationships with high-value clients. This role involves understanding client needs, providing tailored telecom solutions, and ensuring exceptional service delivery.

Key Responsibilities:

• Manage a portfolio of strategic enterprise or corporate Clients/Partners.
• Understand customer requirements and offer appropriate telecom solutions.
• Serve as the main point of contact, building trust and long-term relationships.
• Drive account growth through upselling, cross-selling, and renewals.
• Monitor service delivery and coordinate with technical/support teams.
• Prepare proposals, reports, and contract documentation.
• Achieve sales targets and client satisfaction goals.
• Handle escalations and resolve client issues promptly.

Requirements:

• Degree in Business, Marketing, or related field.
• 2–5 years experience in B2B sales or account management, preferably in telecom.
• Strong communication, negotiation, and relationship management skills.
• Ability to understand technical telecom products and explain them to clients.
• Goal-oriented, organized, and customer-focused.

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Job Brief:

• We are seeking a proactive NOC Analyst with experience in mobile networks (2G/3G/4G/5G) to monitor, analyze, and ensure the stability of our cellular infrastructure. The role is critical to maintaining uptime, detecting faults early, and ensuring seamless service delivery.

Key Responsibilities:

• Monitor mobile network elements including BTS, BSC, RNC, eNodeB/gNodeB, and core network systems.
• Detect and respond to alarms or service degradations across 2G/3G/4G/5G networks.
• Log and escalate network faults promptly, following incident management procedures.
• Coordinate with RF, Transmission, and Core teams for issue resolution.
• Perform first-level diagnostics and support for mobile network issues.
• Track KPIs (call drops, traffic loads, availability) and generate performance reports.
• Support planned maintenance activities and service restoration efforts.
• Maintain shift handover reports and follow established escalation protocols.

Requirements:

• Degree or HND in Telecommunications, Electrical/Electronics, or related field.
• 2–5 years’ experience in a NOC or mobile network monitoring role.
• Understanding of mobile technologies: GSM, UMTS, LTE, and preferably 5G.
• Familiarity with network monitoring and fault management tools (e.g., NetAct, OSS, Huawei M2000, ZTE U2020).
• Good grasp of telecom KPIs and network performance metrics.
• Strong analytical and communication skills.
• Must be willing to work in shifts, including nights and weekends.

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Job Brief:

• We are seeking an experienced RF Engineer to design, optimize, and maintain wireless radio networks. The ideal candidate will support network quality, coverage, and capacity goals through RF planning, analysis, and troubleshooting.

Key Responsibilities:

• Design and plan radio networks (2G/3G/4G/5G) to meet coverage and capacity targets.
• Conduct drive tests and analyze RF performance data.
• Optimize radio parameters to improve network quality and reduce interference.
• Perform frequency planning and site surveys.
• Recommend solutions for coverage gaps and performance issues.
• Collaborate with field teams and network operations during deployments and upgrades.
• Prepare RF-related reports and documentation.

Requirements:

• Degree or HND in Electrical/Electronics, Telecommunications, or related field.
• 2-5 years’ experience in RF planning and optimization.
• Knowledge of cellular technologies (GSM, WCDMA, LTE, 5G).
• Proficiency with RF tools (e.g., TEMS, Atoll, MapInfo, Actix).
• Strong analytical and problem-solving skills.

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Job Brief:

• We are hiring a Field Service Engineer to install, maintain, and repair telecom equipment and network systems at various sites. The ideal candidate is hands-on, technically skilled, and able to work independently in the field.

Key Responsibilities:

• Install and maintain telecom equipment (routers, antennas, fiber, etc.).
• Troubleshoot and resolve network issues on-site.
• Perform routine maintenance and upgrades.
• Document service activities and report findings.
• Ensure compliance with safety and quality standards.

Requirements:

• Degree or HND in Electrical/Electronics or related field.
• 2-5 years’ experience in telecom or field service roles.
• Good knowledge of network technologies (IP, RF, fiber).
• Strong problem-solving skills and willingness to travel.

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Job Brief: 

• Provide adequate technical assistance and answer user inquiries promptly regarding the Company’s products. Troubleshoot and provide the initial over the phone diagnoses of routers, handsets, and connection issues. Identify and implement appropriate resolutions for resolving customer network issues.

Responsibilities:

• Actively Listen and Understand Customer Concerns. 
• Respond promptly. 
• Maintain a Positive and Professional Demeanor. 
• Have a Strong Knowledge of the Company\\\'s Products & Services. 
• Be Adaptable and Resourceful. 
• Build Long-lasting Customer Relationships.
• Take Ownership and Be Accountable.
• Follow Up and Close the Loop.

Requirements:

• Degree in IT or in other related technical fields, with minimum of HND degree.
• Minimum of 2 years working experience
• Previous customer support experience is a plus.
• Well-developed communication and analytical skills.
• Good knowledge of technology overview, GSM concepts, and various handsets popular in Nigeria.