Technical Customer Service Representative at Vitel Wireless Limited

Job Brief: 

• Provide adequate technical assistance and answer user inquiries promptly regarding the Company’s products. Troubleshoot and provide the initial over the phone diagnoses of routers, handsets, and connection issues. Identify and implement appropriate resolutions for resolving customer network issues.

Responsibilities:

• Actively Listen and Understand Customer Concerns. 
• Respond promptly. 
• Maintain a Positive and Professional Demeanor. 
• Have a Strong Knowledge of the Company\\\'s Products & Services. 
• Be Adaptable and Resourceful. 
• Build Long-lasting Customer Relationships.
• Take Ownership and Be Accountable.
• Follow Up and Close the Loop.

Requirements:

• Degree in IT or in other related technical fields, with minimum of HND degree.
• Minimum of 2 years working experience
• Previous customer support experience is a plus.
• Well-developed communication and analytical skills.
• Good knowledge of technology overview, GSM concepts, and various handsets popular in Nigeria.