NOC Analyst (Mobile Networks) at Vitel Wireless Limited

Job Brief:

• We are seeking a proactive NOC Analyst with experience in mobile networks (2G/3G/4G/5G) to monitor, analyze, and ensure the stability of our cellular infrastructure. The role is critical to maintaining uptime, detecting faults early, and ensuring seamless service delivery.

Key Responsibilities:

• Monitor mobile network elements including BTS, BSC, RNC, eNodeB/gNodeB, and core network systems.
• Detect and respond to alarms or service degradations across 2G/3G/4G/5G networks.
• Log and escalate network faults promptly, following incident management procedures.
• Coordinate with RF, Transmission, and Core teams for issue resolution.
• Perform first-level diagnostics and support for mobile network issues.
• Track KPIs (call drops, traffic loads, availability) and generate performance reports.
• Support planned maintenance activities and service restoration efforts.
• Maintain shift handover reports and follow established escalation protocols.

Requirements:

• Degree or HND in Telecommunications, Electrical/Electronics, or related field.
• 2–5 years’ experience in a NOC or mobile network monitoring role.
• Understanding of mobile technologies: GSM, UMTS, LTE, and preferably 5G.
• Familiarity with network monitoring and fault management tools (e.g., NetAct, OSS, Huawei M2000, ZTE U2020).
• Good grasp of telecom KPIs and network performance metrics.
• Strong analytical and communication skills.
• Must be willing to work in shifts, including nights and weekends.