Jobs at Tezza Business Solutions Ltd

We are seeking a highly motivated and detail-oriented Software Quality Assurance Engineer to join our team. In this role, you will be responsible for performing end-to-end functional, regression, and performance testing across all environments to ensure the reliability, stability, and usability of our software products. You will work closely with development, product, and operations teams to identify, document, and resolve quality issues throughout the software development lifecycle.

Key Responsibilities:

• Design, develop, and execute comprehensive test plans and test cases for new and existing features.
• Perform end-to-end functional testing to ensure all system components work together as expected.
• Conduct regression testing to verify that recent code changes have not adversely affected existing functionalities.
• Carry out performance and load testing to evaluate software responsiveness, stability, and scalability under varying workloads.
• Analyze test results, identify defects, and work with developers and product teams to troubleshoot and resolve issues.
• Ensure consistent testing across all environments: development, staging, and production.
• Maintain detailed and well-structured documentation of test cases, test execution logs, and defect reports.
• Participate in Agile/Scrum ceremonies such as daily standups, sprint planning, and retrospectives.
• Contribute to continuous process improvements in the QA function by identifying gaps and proposing solutions.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience (2–5 years) as a QA Engineer or in a similar software testing role.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience with automated and manual testing frameworks.
• Familiarity with tools such as JIRA, TestRail, Selenium, Postman, or JMeter.
• Ability to write clear, concise, and comprehensive test documentation.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Understanding of software development life cycles (SDLC), particularly Agile methodologies.

Preferred Qualifications:

• Experience with CI/CD tools (e.g., Jenkins, GitHub Actions).
• Knowledge of API testing, SQL, and scripting languages (e.g., Python, Bash).
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• ISTQB or equivalent QA certification is a plus.
• Must Live in Lagos and able to commute to work location

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We are seeking a creative and detail-oriented UI/UX Designer to design intuitive and accessible digital experiences, particularly for payroll officers and employees with limited exposure to lending tools. You will be responsible for creating user flows, wireframes, and high-fidelity designs that simplify complex financial tasks, reduce friction, and enhance engagement across our platforms.

Key Responsibilities:

• User Research & Journey Mapping:
  • Conduct user interviews, surveys, and usability testing with payroll officers and employees to identify pain points.
  • Create user personas and journey maps that reflect diverse user needs and levels of tech literacy.
• Wireframing & Prototyping:
  • Develop low-to-high fidelity wireframes and interactive prototypes to communicate design ideas.
  • Iterate designs based on feedback from users, stakeholders, and usability testing sessions.
• UI Design:
  • Design clean, consistent, and accessible interfaces for web and mobile applications.
  • Create and maintain design systems and UI kits that ensure visual coherence.
• Collaboration:
  • Work closely with product managers, developers, and content writers to bring designs to life.
  • Participate in agile ceremonies and provide design support during development and QA.
• Optimization & Accessibility:
  • Simplify complex lending workflows for users unfamiliar with financial technology.
  • Ensure designs are WCAG-compliant and usable across a range of devices and screen sizes.

Requirements:

• Proven experience as a UI/UX Designer, ideally in fintech, HR tech, or enterprise SaaS.
• Proficient with design tools such as Figma, Adobe XD, Sketch, or similar.
• Strong portfolio demonstrating user journey mapping, wireframes, and high-fidelity UI design.
• Knowledge of design systems and UX best practices.
• Ability to translate user behavior and feedback into thoughtful, scalable design solutions.
• Excellent communication and teamwork skills.
• Must be able to commute to work

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As a Call Centre Agent, you’ll be the voice of Royal Rest, resolving customer inquiries and converting calls to sales through expert sleep advice. Top performers handle 70+ daily interactions with a 85% satisfaction rating.

Key Responsibilities

Customer Engagement (60%)

• Handle 50+ calls/day (inbound/outbound) via phone/WhatsApp
• Diagnose sleep needs to recommend mattresses (e.g., "For your back pain, our Royal Ortho...")
• Convert 20% of service calls to sales.

Issue Resolution

• Resolve complaints (delays, warranty claims) within 24hrs
• Escalate complex cases using our internal system

Data & Compliance

• Log 100% of interactions in CRM
• Adhere to 8-second pickup time SLA

Qualifications

• 2+ years call centre experience (sales/support)
• Tech proficiency: CRM tools, Google Suite
• Typing speed: 35wpm+

Preferred candidate:

• Background in retail/furniture sales
• Multilingual (Yoruba/Pidgin for local customers)
• Being active on social media with a positive handle is a plus.

Compensation & Perks

• Base Pay: ₦100,000 - ₦150,000
• Performance Bonus: Up to ₦30,000/month
• Sales Commission: 3% on converted calls
• Transport Allowance: ₦15,000/month

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As an In-Store Brand Representative, you will be the face of the client business, engaging customers, driving sales, and educating shoppers on our sleep solutions. Your role is crucial in creating a welcoming in-store experience, demonstrating product benefits, and ensuring customers leave with the perfect mattress for their needs.

Key Responsibilities

Customer Engagement & Sales

• Greet and assist walk-in customers with a friendly, professional demeanor.
• Conduct product demonstrations, highlighting features (e.g., orthopedic support, cooling technology).
• Guide customers through the selection process based on their sleep preferences and budget.
• Achieve and exceed monthly sales targets through consultative selling.

Product Knowledge & Education

• Master detailed knowledge of mattress collections (e.g., Royal Ortho, Memory Foam, Luxury Series).
• Explain sleep health benefits (e.g., pressure relief, spinal alignment) to customers.
• Stay updated on promotions, financing options, and warranty policies.

Store Operations & Merchandising

• Ensure showroom displays are clean, organized, and visually appealing.
• Assist with inventory checks and report stock shortages.
• Process sales transactions and follow up with leads via phone/email.

Customer Relationship Management

• Build rapport with customers to encourage repeat business and referrals.
• Address complaints or concerns professionally, escalating issues when needed.
• Collect feedback to share with the marketing and product teams.

Qualifications & Skills

• Education: Minimum OND/HND in Sales, Marketing, Business, or related field.
• Experience: 3+ years in retail sales (furniture, mattresses, or appliances preferred).

Skills:

• Exceptional communication and active listening.
• Persuasive selling techniques without being pushy.
• Basic tech proficiency (POS systems, CRM tools).
• Being active on social media with a positive handle is a plus.