Jobs at Tek Experts

Overview

Tek Experts is hiring a CSAM Support Representative to join our team. The CSAM Representative will be responsible for providing excellent customer support to Microsoft commercial services customers. The ideal candidate will have a strong understanding of Microsoft Commercial services and the ability to work independently and as part of a team. They will also be able to communicate effectively with customers and colleagues.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

Responsible for the retention, growth, and cloud transformation of customers in their defined Area.

• Retain customers: Identify and address customer pain points, develop and implement retention strategies, and track customer satisfaction.
• Grow customers: Identify new opportunities to grow the customer base, develop and implement growth strategies, and track customer acquisition.
• Cloud transformation: Assess customer cloud readiness, develop and implement cloud transformation plans, and track customer progress.

Present Microsoft cloud value propositions and differentiation that align to customer business objectives.

• Understand customer business objectives and challenges.
• Present Microsoft cloud value propositions and differentiation that address customer needs.

Provide technical product overview and insights.

• Understand Microsoft cloud products and services.
• Provide technical product overviews and insights to customers.
• Answer customer technical questions.

Audit and confirm implementation requirements and pricing calculations.

• Review customer implementation requirements.
• Confirm pricing calculations.
• Identify and resolve any discrepancies.

Follow appropriate escalation path to resolve customer issues.

• Escalate customer issues to the appropriate team.
• Track the progress of escalated issues.
• Communicate with customers on the status of their issues.

Qualifications

• Minimum 1 year of experience in customer support.
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Some Technical knowledge, troubleshooting skills, accurate and logical problem-solving techniques. Experienced in Microsoft support.
• Broad knowledge of and ability to explain key end user scenarios to Commercial customers.
• Exposure and experience working in customer support [Consumer or Commercial.]
• Professional fluency in English is essential, both written and verbal.

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Overview

We are searching for an HR Business Partner (HRBP) to assist in the day-to-day operations of the HR office and the administration of the human resources policies, procedures and programs alongside leading HR practices that will provide an employee-oriented, high-performance culture. The role will be available for all Tek Experts locations and will operate within the HR unit under the relevant Country HR Manager. 

Be a part of revolutionizing tech support.   

Tek Experts is a different kind of technical support company. We integrate into many of the world’s largest and most innovative technology companies to support their most valued clients when they need it most. In the process, we move from simply fixing things when they break and into providing agile, innovative, support that actually drives top-line revenue growth.

Responsibilities

This role will:

•  Implement and administer HR procedures and processes.
•  Make suggestions aiming for continuous improvement and adding value to the HR services.
•  Handle all elements of HR operational duties. If needed, provide information and reports.
•  Provide information and consultancy, where necessary, to managers and employees about employee relations, HR activities, benefits, disciplinary actions, etc.
•  Create and maintain accurate employee records in the HR Systems and database in a timely manner.
•  Ensure creation and administration of personnel files in compliance with the company policies and legislation.
•  Work in collaboration with the Operations team, Recruitment, Training, Accounting, and IT.
•  Prepare and administer employment-related documents, such as employment contracts, annexes, orders for termination/severance payments, and others, in an accurate, compliant and timely manner, as well as preparing HR-   related reports and statistics upon request.
•  Provide support and partner with the accounting team and payroll to secure correct and timely payroll payments.
•  Provides benefits administration services, supporting the development of the Benefits program and its adequate implementation and communication.
•  Conduct exit interviews and prepare relevant reports to support the turnover analysis.
•  Support delivery of an effective employee onboarding process aiming to ensure a smooth and efficient employee induction and orientation.
•  Collaborate and take responsibility for the smooth and timely running of HR operations and building effective work relationships.
•  Observe rules and take measures to protect the confidentiality of the data and information.
•  Support and participate in activities related to internal communication, organization of internal, and corporate events, if needed.
•  Monitor and apply the provisions of the applicable labor and social security legislation, observing the requirements for health and safety at work.
•  Monitor the organization’s culture so that it supports the attainment of the company’s goals and promotes employee engagement.

Qualifications

In this role:

•  Bachelor’s degree in Human Resources, Business Administration, or related field.
•  Previous experience working within an HR department as either an HR Generalist or HRBP, particularly with HRIS and payroll-related systems and in the administration of Human Resources programs.
•  Professional fluency in English is essential, both written and spoken.
•  Knowledge of the applicable labor law and practices along with a strong understanding of MS Office tools.
•  Excellent communication, interpersonal, organizational, prioritization, and time management skills.
•  Accuracy, attention to detail, the ability to maintain confidential information, as well as flexibility, self-motivation, a can-do attitude, and the ability to work in a team.

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Overview

We’re seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support.

Driving exceptional outcomes with purpose-built solutions.

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

The Microsoft Dynamics ERP team provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP) etc., a next-generation software integration/automation. First-level Support Engineers work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.

This role will:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Diagnose and resolve technical issues in Microsoft Dynamics ERP
• Research questions using available information resources and advise customers on appropriate action
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• To use professional business language when communicating verbally or in written with the customers.
• Comply with and execute appropriately all specific tasks related to the position  or ad hoc tasks

Qualifications

Main Skills/Competencies Requirement

• Fluency in English (written and spoken)
• Time Management and multitasking
• Superior researching, problem-solving and troubleshooting skills
• Excellent customer service skills (customer centric)
• Adaptability to work independently and as part of a team, bringing in experts when needed
• Passion for technology
• Self-learner, striving for continuous development
• Technical / Analytical thinking
• Basic computer usage skills
• Ability to work in dynamic environment and adapt to changes
• Ability to work under pressure

 Nice-to-Have Skills/Competencies

• Microsoft Dynamics ERP
• SQL Server
• Exchange
• SharePoint
• Azure
• IIS
• Active Directory
• Windows Server 2012 R2